An Incident Post-Mortem

by Paul Finlayson Adams

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GROWING BEYOND   THE SOURCE A N I N C I D E N T POST-M ORTE M 1 7 - 11 -2 0 1 7 D R . PA U L J . A D A M S

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[email protected] @therealpadams D R . PA U L J . A D A M S Search & Personalisation Engineering Lead 1 7 - 11 -2 0 1 7

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Who is this dude? Short Summary Timeline Impact Root Cause Analysis Lessons Learned Resolution TA B LE OF   C O N T E N T S https://flic.kr/p/Sq9Pkm

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WHO IS THIS DUDE? GOTO Berlin, 2017

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• Engineering Lead • Zalando: Search & Personalisation • Crate.io • KDAB • Kolab Systems… • Open Source Lifer • Zope / Plone / KDE / Kolab / CrateDB / Habitat • FSFE / KDE eV / OpenForum Academy Photo credit: Bhuvana A L I T T L E A B O U T M E

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GOTO Berlin, 2017 PAUL’S LAW OF DEVOPS

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SH OR T SUMMARY   https://flic.kr/p/3XaEMs

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• Since the 1980s the world of Free Software / Open Source has produced some of the world’s most respected software. • Especially products for engineers! • Otherwise limited success with some examples for hope (Android). Given the vast quantities of Open Source software available, the overall lack of success points to a potential systematic failing. Is Open Source community culture unnecessarily focused on code? GOTO Berlin, 2017 S H O RT SU M M ARY

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TIMELINE https://flic.kr/p/fFXKMu

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GOTO Berlin, 2017 INCIDENT TIMELINE 0 2 . 1 9 8 6 0 7 . 2 0 1 5 11 . 2 0 1 7 WTD 2015 4 Freedoms goto; A C K S TAR T A S S I G N

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August, 2017 GOTO Berlin, 2017 A C K N O W L E D G E D ?

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IMPACT https://flic.kr/p/oEKBiM

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C U S TO M E R I M PA C T https://flic.kr/p/ayWfHr

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B U S I N E S S I M PA C T https://flic.kr/p/z1zk53

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INTERNAL IMPACT https://flic.kr/p/e4RpLs

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R O O T C A U S E A N A LY S I S https://flic.kr/p/7vUSFh

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• Why is Open Source so unnecessarily focused on code? • Because the entire ecosystem is dominated by coders. • Why is the ecosystem dominated by coders? • Because we are not very good at welcoming anyone else. Observation bias convinces us we don’t need anyone else. • Why are we convinced we don’t need anyone beyond coders? • Because we kinda misunderstood the system that we built! GOTO Berlin, 2017 WHY, OH WHY, OH WHY…?

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LESSONS LEARNED https://flic.kr/p/gj5E9q

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WHAT WENT WRONG? https://flic.kr/p/UfHvLb

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• Freedom 0: The freedom to run the program for any purpose. • Freedom 1: The freedom to study how the program works, and change it to make it do what you wish. • Freedom 2: The freedom to redistribute and make copies so you can help your neighbor. • Freedom 3: The freedom to improve the program, and release your improvements (and modified versions in general) to the public, so that the whole community benefits. GOTO Berlin, 2017 THE SYSTEM FAILED BY DESIGN: THE FOUR FREEDOMS