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strath.ac.uk One site or many?

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MEGA SITE

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★ Extremely large ★ Many levels deep ★ Made up of microsites & subsections ★ Cater to many audiences ★ Have multiple entry points MEGA SITE

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Two approaches

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Separation

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Unification

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Why mega sites often divide

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Why mega sites often divide Wide offerings Large, diverse, user groups Siloed business units Complex organisational structures Internal politics

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Pros for a single site Cons for a single site Pros for a multi site Cons for a multi site Pros and cons exercise

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HOW TO DECIDE ★ Market positioning ★ Users mental model

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No content

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Challenges of mega sites

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Dealing with visual identity

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Creating a consistent user experience

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Dealing with complexity of navigation OUCH!

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I am a prospective student from Mexico I want to speak to a representative in my country So I can decided if I wish to study at the University of Strathclyde.

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Studying > Prospective students > International students > Information for international students > Mexico > Overseas representatives > Anglo Latino Education Partnership

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★ Users only be interested in section ★ Deep linking into the site ★ Redundant pages only used to navigate ★ No space left for content! CHALLENGES!

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No content

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★ Users only be interested in section ★ Deep linking into the site ★ Redundant pages only used to navigate ★ No space left for content! CHALLENGES! ★ Replication of labelling

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No content

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Solutions to the navigation problem 4

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Remove the navigation

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Advantages Limitless size Great for deep linking More flexible Disadvantages Will users get it? Will content managers get it? Reliant on good tagging and curation

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Splitting into sub sites

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Advantages Easier internal management Stronger sub branding Obvious where the user is Disadvantages Challenges of adjusting to each site Undermines overall brand Makes moving between sub sites hard

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Breadcrumb based navigation

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Advantages Minimal real estate dedicated to navigation Clear and simple choices Focused on current level and children Disadvantages Lots of movement up and down tree Little sense of the structure of the site Impossible to skip between sections

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Vertical breadcrumbs hybrid

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Advantages Less real estate than traditional navigation Provides context and the ability to skip around Focused on current level and children Disadvantages Challenge for mobile devices Can’t see context at a glance Not many existing implementations

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★ No perfect solution. ★ Depends on organisational perception. ★ Depends on how users perceive things. ★ A big challenge made worse by politics. CONCLUSIONS