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BUILDING A HUMAN-CENTERED CULTURE @bencallahan

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0% for Technical Reasons

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0% for Technical Reasons 100% for People Reasons

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The Users The Stakeholders Your Client Your Boss Your Coworkers You

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If we want to be better at our jobs, we need to be better humans.

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A Human-Centered Culture

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Valuable collaboration is the core of a human-centered culture.

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Many organizations mistake “getting along” for valuable collaboration.

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Theory Investing Next Steps BUILDING A HUMAN-CENTERED CULTURE PART 1 PART 2 PART 3

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BUILDING A HUMAN-CENTERED CULTURE INGREDIENTS FOR VALUABLE COLLABORATION PART 1

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Best friends, the same person

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Best friends, the same person Go their separate ways and fail

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Best friends, the same person Go their separate ways and fail Best friends, the same person

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Best friends, the same person Hate each other, very different Go their separate ways and fail Best friends, the same person

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Best friends, the same person Hate each other, very different Go their separate ways and fail Best friends, the same person Forced to struggle together

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Best friends, the same person Hate each other, very different Go their separate ways and fail Best friends, the same person Forced to struggle together Respectful collaborators

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Diversity of Perspective

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“If you’re a white guy with an audience and you’re not talking about privilege, you’re missing it.” Timothy Goodman

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“We need different ways of thinking.” Helen Stringer

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“Diversity can mean so many different things.” Malcom Gladwell

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Diversity of Perspective

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Diversity of Perspective https://www.scientificamerican.com/article/how-diversity-makes-us-smarter http://news.mit.edu/2014/workplace-diversity-can-help-bottom-line-1007 http://www.catalyst.org/system/files/why_diversity_matters_catalyst_0.pdf https://www.forbes.com/forbesinsights/innovation_diversity/

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Potential for Valuable Collaboration Diversity of Perspective

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Potential for Valuable Collaboration Diversity of Perspective

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Empathy

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Ease of Collaboration Empathy

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Ease of Collaboration Empathy

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Empathy Diversity of Perspective

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Empathy Diversity of Perspective

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Empathy Diversity of Perspective

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Empathy Diversity of Perspective Low Value Low Value

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Empathy Diversity of Perspective Low Value High Value Low Value High Value

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Empathy Diversity of Perspective Low Value High Value Low Value High Value

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Ease of Collaboration

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Ease of Collaboration Personal Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Ease of Collaboration Personal Conflict Idea Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Ease of Collaboration Personal Conflict Idea Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Ease of Collaboration Personal Conflict Idea Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Conformity Ease of Collaboration Personal Conflict Idea Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict

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The team owns the idea.

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INVESTING IN YOUR HUMANS PART 2 BUILDING A HUMAN-CENTERED CULTURE

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If we want to be better at our jobs, we need to be better humans.

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Investing in Your Humans

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Investing in a Skill

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Investing in a Person Investing in a Skill

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Investing in a Person Investing in a Skill

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Investing in a Life Investing in a Person Investing in a Skill

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Investing in a Life Investing in a Person Education Budget Investing in a Skill

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Investing in a Life Investing in a Person Education Budget Writing & Speaking Investing in a Skill

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Investing in a Life Investing in a Person Education Budget Writing & Speaking Lunch & Learn Investing in a Skill

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Investing in a Life Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill

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Investing in a Life Wellness Budget Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill

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Investing in a Life Wellness Budget Holistic Training Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill

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Investing in a Life Wellness Budget Holistic Training Peer Review Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill

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Investing in a Life Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill

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Investing in a Life Travel Pizza Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill

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Investing in a Life Travel Pizza Vacation Bonus Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill

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Investing in a Life Travel Pizza Vacation Bonus Significant Other Dinners Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill

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Investing in a Life Travel Pizza Vacation Bonus Significant Other Dinners Food, Food, & Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill

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Travel Pizza Vacation Bonus Significant Other Dinners Food, Food, & Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Education Budget Writing & Speaking Lunch & Learn Maker Series

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These things are not your culture.

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Culture starts with values. Community Be Better Life-Long Learning

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Travel Pizza Vacation Bonus Significant Other Dinners Food, Food, & Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Culture starts with values. Education Budget Writing & Speaking Lunch & Learn Maker Series Community Be Better Life-Long Learning

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Investing in a Skill Set Investing in a Person Investing in a Life

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict

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Empathy Diversity of Perspective Low Value High Value Low Value High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict

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Alice
 Goffman

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https://implicit.harvard.edu/implicit/takeatest.html

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WHAT TO DO PART 3 BUILDING A HUMAN-CENTERED CULTURE

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Hire the whole person.

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Share a meal.

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“Invest in communities with different perspectives than your own.” Leslie Miley Image via https://techcrunch.com

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Expose disagreement, don’t hide it.

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Encourage participation from those who are less outspoken.

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Speak less. Listen more.

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We’re a scrappy bunch.

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Our greatest threat to valuable collaboration is our lack of diversity.

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THANKS! @bencallahan

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