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USERS HAPPY (six TRUTHS AND A LIE) HOW CHROME KEEPS
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HELLO, I’M MONICA! @NOTWALDORF
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CHROME, RIGHT?
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SO MANY USERS 750 MILLION-ISH
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SO MANY USERS 1% IS STILL A LOT
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SO MANY USERS KEEP THEM HAPPY
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DON’T BE A JERK USERS ALREADY HATE THINGS TRUTH #1
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A LOT OF THINGS USERS HATE
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CHANGE USERS HATE
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BLOCKS OF TEXT USERS HATE
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DECISIONS USERS HATE
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DECISIONS USERS HATE PICK GOOD DEFAULTS!
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QUIRKY THINGS USERS ❤
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QUIRKY THINGS USERS ❤
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NEAT THINGS USERS ❤
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NEAT THINGS USERS ❤
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“TO THE GOOGLE ENGINEER THAT ADDED A SPEAKER ICON […] SOMEDAY I HOPE TO BUY YOU A STEAK DINNER. OR A NOBEL PRIZE.” - @MATHOWIE
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“TO THE GOOGLE ENGINEER THAT ADDED A SPEAKER ICON […] SOMEDAY I HOPE TO BUY YOU A STEAK DINNER. OR A NOBEL PRIZE.” - @MATHOWIE
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USER FEEDBACK HOW TO LISTEN TO USERS LIE #1
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FEEDBACK IS GOOD
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FEEDBACK IS GOOD GENERALLY
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FEEDBACK IS GOOD YOU != YOUR USERS
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FEEDBACK IS GOOD CAN’T EDUCATE USERS
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PEOPLE CARE ABOUT CHEESE
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FEEDBACK SUCKS BECAUSE THE INTERNET
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FEEDBACK SUCKS STILL MAYBE RELEVANT
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FEEDBACK SUCKS DOESN’T MEAN YOU SUCK
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FEEDBACK SUCKS YOU != YOUR PRODUCT
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FEATURE FLAGS SAFETY NETS FOR EVERYONE! TRUTH #2
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PICK AND CHOOSE TURN FEATURES ON/OFF
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THINGS LIKE
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EXPERIMENTAL JS THINGS LIKE
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EXPERIMENTAL JS THINGS LIKE FAST TAB CLOSE
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EXPERIMENTAL JS THINGS LIKE FAST TAB CLOSE PREFETCH RESULTS
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EARLY FEEDBACK DOES THE FEATURE SUCK?
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SPOILS SURPRISES BECAUSE OPEN SOURCE
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EASY ⌘Z UNDO IS BEST DO
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㽈 ̇ ̇ 㽈 ̇ THIS LEADS US TO…
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USER METRICS SCIENCE == BEST TRUTH #3
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USER FEEDBACK WHAT USERS THINK THEY DO
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USER METRICS WHAT USERS THINK THEY DO
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COLLECT DATA HOW ARE FEATURES USED?
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OPT-IN ANONYMOUS DATA
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OPT-IN
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SAMPLE DATA
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CLICKS SAMPLE DATA
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CLICKS SAMPLE DATA PAGE LOAD TIME
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CLICKS SAMPLE DATA PAGE LOAD TIME NUMBER OF ERRORS
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HISTOGRAMS
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ANALYZE DATA DO THE SCIENCE!!!
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SPOILERS: NO DIFFERENCE
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SPOILERS: SO MUCH LESS MALWARE!
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SPOILERS: SO MUCH LESS MALWARE!
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ALWAYS MEASURE PROVE THAT YOU NEED IT
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NEVER ENABLE WITHOUT USER TESTING
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DESIGNERS ❤ USER {INTERFACE, EXPERIENCE} TRUTH #4
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UX IS HARD
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GOOD UX IS HARD ACTUALLY
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GOOD UX IS HARD LOTS OF USER TESTING!
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OMG PIXELS
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OMG PIXELS DEVS USING GIMP
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OMG PIXELS CONSISTENT UI == BEST UI
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INTERNATIONALIZATION C’EST BEAUCOUP DE LETTRES TRUTH #5
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55.7% ENGLISH (W3TECHS, 2013)
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44.3% OTHER
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CODE IS MAGIC! DON’T INLINE STRINGS
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RIGHT-TO-LEFT
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ACCESSIBILITY IT’S NOT ALL ABOUT YOU TRUTH #6
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THE WORLD
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COLOUR BLIND THE WORLD 10%
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COLOUR BLIND THE WORLD LOW VISION 4% 10%
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COLOUR BLIND THE WORLD LOW VISION 4% 10% BLIND 1% (WHO, 2013)
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COLOUR BLIND THE WORLD IN CHROME LOW VISION 30 M 75 M BLIND 7.5 M
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CHROME CARES ABOUT
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KEYBOARD ONLY CHROME CARES ABOUT
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LOW VISION CHROME CARES ABOUT
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LOW VISION CHROME CARES ABOUT
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ASSISTIVE TECH CHROME CARES ABOUT
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THE MORAL? KNOW YOUR USERS OK, SO
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THE MORAL? THINK LIKE YOUR USERS OK, SO
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THE MORAL? SCIENCE IS YOUR FRIEND OK, SO
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❤ @NOTWALDORF