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USERS HAPPY (six TRUTHS AND A LIE) HOW CHROME KEEPS

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HELLO, I’M MONICA! @NOTWALDORF

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CHROME, RIGHT?

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SO MANY USERS 750 MILLION-ISH

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SO MANY USERS 1% IS STILL A LOT

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SO MANY USERS KEEP THEM HAPPY

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DON’T BE A JERK USERS ALREADY HATE THINGS TRUTH #1

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A LOT OF THINGS USERS HATE

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CHANGE USERS HATE

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BLOCKS OF TEXT USERS HATE

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DECISIONS USERS HATE

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DECISIONS USERS HATE PICK GOOD DEFAULTS!

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QUIRKY THINGS USERS ❤

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QUIRKY THINGS USERS ❤

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NEAT THINGS USERS ❤

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NEAT THINGS USERS ❤

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“TO THE GOOGLE ENGINEER THAT ADDED A SPEAKER ICON […] SOMEDAY I HOPE TO BUY YOU A STEAK DINNER. OR A NOBEL PRIZE.” - @MATHOWIE

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“TO THE GOOGLE ENGINEER THAT ADDED A SPEAKER ICON […] SOMEDAY I HOPE TO BUY YOU A STEAK DINNER. OR A NOBEL PRIZE.” - @MATHOWIE

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USER FEEDBACK HOW TO LISTEN TO USERS LIE #1

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FEEDBACK IS GOOD

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FEEDBACK IS GOOD GENERALLY

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FEEDBACK IS GOOD YOU != YOUR USERS

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FEEDBACK IS GOOD CAN’T EDUCATE USERS

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PEOPLE CARE ABOUT CHEESE

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FEEDBACK SUCKS BECAUSE THE INTERNET

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FEEDBACK SUCKS STILL MAYBE RELEVANT

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FEEDBACK SUCKS DOESN’T MEAN YOU SUCK

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FEEDBACK SUCKS YOU != YOUR PRODUCT

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FEATURE FLAGS SAFETY NETS FOR EVERYONE! TRUTH #2

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PICK AND CHOOSE TURN FEATURES ON/OFF

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THINGS LIKE

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EXPERIMENTAL JS THINGS LIKE

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EXPERIMENTAL JS THINGS LIKE FAST TAB CLOSE

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EXPERIMENTAL JS THINGS LIKE FAST TAB CLOSE PREFETCH RESULTS

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EARLY FEEDBACK DOES THE FEATURE SUCK?

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SPOILS SURPRISES BECAUSE OPEN SOURCE

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EASY ⌘Z UNDO IS BEST DO

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㽈 ̇ ̇ 㽈 ̇ THIS LEADS US TO…

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USER METRICS SCIENCE == BEST TRUTH #3

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USER FEEDBACK WHAT USERS THINK THEY DO

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USER METRICS WHAT USERS THINK THEY DO

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COLLECT DATA HOW ARE FEATURES USED?

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OPT-IN ANONYMOUS DATA

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OPT-IN

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SAMPLE DATA

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CLICKS SAMPLE DATA

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CLICKS SAMPLE DATA PAGE LOAD TIME

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CLICKS SAMPLE DATA PAGE LOAD TIME NUMBER OF ERRORS

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HISTOGRAMS

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ANALYZE DATA DO THE SCIENCE!!!

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SPOILERS: NO DIFFERENCE

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SPOILERS: SO MUCH LESS MALWARE!

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SPOILERS: SO MUCH LESS MALWARE!

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ALWAYS MEASURE PROVE THAT YOU NEED IT

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NEVER ENABLE WITHOUT USER TESTING

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DESIGNERS ❤ USER {INTERFACE, EXPERIENCE} TRUTH #4

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UX IS HARD

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GOOD UX IS HARD ACTUALLY

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GOOD UX IS HARD LOTS OF USER TESTING!

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OMG PIXELS

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OMG PIXELS DEVS USING GIMP

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OMG PIXELS CONSISTENT UI == BEST UI

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INTERNATIONALIZATION C’EST BEAUCOUP DE LETTRES TRUTH #5

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55.7% ENGLISH (W3TECHS, 2013)

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44.3% OTHER

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CODE IS MAGIC! DON’T INLINE STRINGS

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RIGHT-TO-LEFT

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ACCESSIBILITY IT’S NOT ALL ABOUT YOU TRUTH #6

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THE WORLD

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COLOUR BLIND THE WORLD 10%

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COLOUR BLIND THE WORLD LOW VISION 4% 10%

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COLOUR BLIND THE WORLD LOW VISION 4% 10% BLIND 1% (WHO, 2013)

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COLOUR BLIND THE WORLD IN CHROME LOW VISION 30 M 75 M BLIND 7.5 M

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CHROME CARES ABOUT

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KEYBOARD ONLY CHROME CARES ABOUT

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LOW VISION CHROME CARES ABOUT

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LOW VISION CHROME CARES ABOUT

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ASSISTIVE TECH CHROME CARES ABOUT

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THE MORAL? KNOW YOUR USERS OK, SO

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THE MORAL? THINK LIKE YOUR USERS OK, SO

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THE MORAL? SCIENCE IS YOUR FRIEND OK, SO

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❤ @NOTWALDORF