What Technical Writers Do at LINE+ © LINE Plus Technical Writer Lee Insil insil.lee@linecorp.com

Technical Writer, connect people through documents Technical Writer Lee Insil ( 이인실 Ωϸμϰ ) Major in Computer Engineering and Cryptography Programmer at AhnLab Technical Writer at AhnLab, LG Electronics, NAVER and LINE+ Technical Writing Trainer at NAVER and LINE+

What is Technical Writing 01 Contents 02 Making a career as a Technical Writer 03 What Technical Writers do at LINE+ 04 Introduction to Technical Writing in Korea

01 02 03 04 What is Technical Writing Making a career as a Technical Writer What Technical Writers do at LINE+ Introduction to Technical Writing in Korea

“Technical writing is performed by a technical writer (or technical author) and is the process of writing and sharing technical information in a professional setting. A technical writer's primary task is to communicate technical information to another person or party in the clearest and most effective manner possible.” Source: https://en.wikipedia.org/wiki/Technical_writing What is Technical Writing 01

Technical Writer Information Architect Technical Communicator API Writer UX Writer Document Engineer What is a Technical Writer also known as 01

Developer Product Planner Trainer Customer Care Technical Writer Stakeholder 01 Designer Promoter QA Engineer Project Manager Evangelist

02 01 03 04 What is Technical Writing Making a career as a Technical Writer What Technical Writers do at LINE+ Introduction to Technical Writing in Korea

Outcomes: End user manual, FAQ, Brochure, UI/UX messages, Services on the website, … Companies: LINE+, SAMSUNG Electronics, LG Electronics, TmaxSoft, AhnLab, HANCOM, HANMI Semiconductor, bitnine, Hansem global, EASY MANUAL, AST, TEXTree, Logrus IT, … Technical Writers Developers Users Documents for Users 02

Outcomes: Developers documents, API references, Tutorial guides, Engineer blog, … Companies: LINE+, NAVER, Kakao, Ground X, Coupang, LG Electronics, sendbird, Com2uS Platform, HYPERCONNECT, WhaTap, 우아한 형제들(similar to Demaecan, 出前館), NEXON, … Documents for Developers 02 Technical Writers Developers Developers

03 01 02 04 What is Technical Writing Making a career as a Technical Writer What Technical Writers do at LINE+ Introduction to Technical Writing in Korea

Conferences 03 Source: https://www.stc.org

Conferences 03 Source: https://www.writethedocs.org

Conferences 03 Source: https://apithedocs.org

Google Technical Writing Course Technical Writing course 03 Source: https://developers.google.com/tech-writing

Simplified Technical English Technical Writing course 03 Source: https://www.shufrans-techdocs.com/services/simplified-technical-english/

Communities in Korea 03 Source: https://cafe.naver.com/tcnkorea

Communities in Korea 03 Source: https://cafe.naver.com/technicalwriting

Communities in Korea 03 Source: https://url1.io/s/NBJW3

04 01 02 03 What is Technical Writing Making a career as a Technical Writer What Technical Writers do at LINE+ Introduction to Technical Writing in Korea

Linguist Technical documentation Site structuring Documentation in multi- languages Writing training Work experience of Technical Writers at LINE+ 04 Developer Technical documentation Website structuring Document engineering Writing training Work experience Work experience

Work experience of Technical Writers at LINE+ 04 Linguist Technical documentation Site structuring Documentation in multi- languages Writing training Developer Technical documentation Website structuring Document engineering Writing training Work experience Work experience

Technical Writers at LINE+ Technical documentation Site structuring Documentation in multi languages Document engineering Writing training Work experience of Technical Writers at LINE+ 04

Process of Technical Writing at LINE+ 04 Developer/ Planner Technical Writer EN/JA Translator Request document ation Documentation support? Kick-off meeting Documentation Requesting a translation Translate Review translation results Reviewing the contents Reflect translation results Release documents Yes Explaining the structure Drafting, answering questions

• Released documentation of developer guides in multiple languages • Created a common wiki template • Offered wiki usage tips training (Japan, Korea, Taiwan) • Held LINE Developers Day 2015 in Korea • Released documentation of the LINE GAME Platform in multiple languages • Documentation of Open Sources • Offered wiki usage tips training (Thailand, Indonesia) • Rewriting and release of LINE Engineering Blog in multiple languages • Built a Technical Writing team • Released documentation of the CLOVA AI platform in multiple languages • Offered writing training in Korean • Training on how to write git, annotation comments and issue tracking system in English • Released documentation of the LINE Blockchain and LINE MINI app in multiple languages • Consulting on structuring wiki • Held Technical Writing Day in Japan and Korea • Released documentation of the virtual currency platform and multimedia platform and infrastructure platform • Building a wiki sample space • Held Technical Writing Day in Taiwan, Thailand • Consulting on structuring wiki • Coaching on one-on-one technical writing • Released documentation of the multiple platforms in multiple languages • Released documentation of the LINE Pay, LINE Bank platform in multiple languages • Released documentation of the governance and process guidelines in multiple languages • Developing a website and writing terms in LINE Words (Korean) • Released documentation of the voice, video call platform and LandPress CMS platform in multiple languages • Developing a website and writing terms in LINE Words (Japanese, Korean, English) • Provided communication training to new employees Technical Writing experience at LINE+ 04 2015 2016 2017 2018 2019 2020 2021 2022

Developer Contents team (Japan) Request documentation Share information, collaboration Technical Writing team (Korea) Release documentation for platform products Posting engineering blog & managing LINE Words Coach writing & consult documentation Planner Project Manager Evangelist Developer “Help with global platform business and communication” How we work at LINE+ 04

• CLOVA Developers Console: https://developers.naver.com/console/clova/client • Game platform: Provide to a third party • LINE Blockchain platform: https://bitfront-exchange.github.io/bitfront-api-docs/# • Engineering blog (Korean/English): https://engineering.linecorp.com/en/blog • LINEDOCS development guide wiki: A collection of in-house development guides • LINE governance & process guidelines: Internal only • LINE Words: LINE dictionary Links to results 04 • Voice, video call platform: Provide to a third party • LandPress platform: Internal only

No content

QUESTIONS? +

Technical Writer 글로 사람과 사람을 연결 LINE+ Corporation. All rights reserved. + THANK YOU