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Auth0
x
Classmethod
Classmethod / Yuki Suwa / 2019.5.31
"VUIͷऔΓѻ͍Λ࢝Ίͨഎܠ
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YUKI SUWA
Innovation Group Manager
Classmethod, Inc.
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ΞδΣϯμ
wΫϥεϝιουͷ׆ಈͷհ
wϞόΠϧΞϓϦαʔϏε෦ͷհ
wlडୗ։ൃձࣾz͔ΒlΠϊϕʔλʔz
w͜Ε͔Βͷ"VUIͱͷؔΘΓํ
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ձࣾ֓ཁ
2
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Ϋϥεϝιουͷࣄۀ
ΫϥυɺϞόΠϧɺϏοάσʔλʹಛԽͨ͠
ίϯαϧςΟϯά
ɺγεςϜͷઃܭɾߏஙɾ։ൃɾӡ༻
"84ڥ
૯߹ࢧԉ
ΞϓϦέʔγϣϯ
։ൃɾӡ༻
Ϗοάσʔλ
ੳج൫ߏங
&$αʔϏε
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7 /
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7
A
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7
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w݄ؒສ17ɺສ66ΛތΔɺࣾһ͕ࣥ
ච͢Δ*5ٕज़ʹಛԽͨ͠ΦϯυϝσΟΞ
w"84ɺϏοάσʔλɺϞόΠϧɺ*P5ɺ"*ͳͲ
ͷଟذʹΘͨΔهࣄΛʑެ։
w
ຊͷهࣄΛެ։தʢ݄ݱࡏʣ
wԱଌηΦϦʔΑΓʮͬͯΈͨʯ͕ಛ
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ͬͯΈͨۦಈϏδωε
ͬͯΈͨϒϩά
Λެ։͢Δ
Ϋϥεϝιου
ΤϯδχΞ
ಡऀ
ʢࣄۀऀʣ
ϒϩάΛݟͯ
ڵຯ͕͘
͓͍߹ΘͤΛ
Βٕͬͯज़ࢧԉΛ
ߦ͏
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ϞόΠϧΞϓϦαʔϏε෦
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ϞόΠϧΞϓϦαʔϏε෦
wओʹࣄۀձ͚ࣾͷϞόΠϧΞϓϦͷ
डୗ։ൃαʔϏεΛఏڙ
wཁ݅ఆٛɾσβΠϯ͔Β։ൃɾӡ༻·Ͱ
ϞόΠϧΞϓϦ͔ΒόοΫΤϯυ·Ͱ
·ΔͬͱϫϯετοϓͰఏڙ
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։ൃࣄྫ
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Customer Experience (CX)
wαʔϏεΛར༻ͨ͠ࡍʹސ٬͕ײ͡Δ
৺ཧతͳՁʢސ٬ମݧʣ
wϞόΠϧΞϓϦͭͷʹա͗ͳ͍
wҰؾ௨؏ͨ͠αʔϏεͷఏڙΛ௨ͯ͠
ސ٬ମݧͷՁ͕Ͱ͖Δ
wސ٬ମݧͷ͋Δ͖࢟Λ௨ͯ͡ɺ
ϞόΠϧΞϓϦͷׂ͕ܾ·ͬͯ͘Δ
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$9ࣄۀຊ෦
w݄͔ΒϞόΠϧΞϓϦαʔϏε෦
վΊ$9ࣄۀຊ෦
wΞϓϦέʔγϣϯ։ൃΛߦ͏֤෦ॺΛ౷߹ɺ
ʮٕज़࣠ʯ͔Βʮސ٬ମݧ࣠ʯͷ෦ॺʹ
wʮεςΩͳސ٬ମݧʯΛੜΈग़ͨ͢Ίͷํ๏
ͱ۩ମతͳιϦϡʔγϣϯͷαʔϏεఏڙΛ
ϫϯετοϓͰߦ͏
ٕज़ྗ͚͕ͩϦͰͳ͍
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“डୗ։ൃձࣾ” ͔Β
“Πϊϕʔλʔ”
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डୗ։ൃͷ՝
wΦʔμʔϝΠυͷ߹ɺཁ݅ఆٛɾӡ༻ɾอक
ͳͲͷίετ͕ߴ͘ͳΔ
w৽͍͠ސ٬ମݧʹϦιʔεΛඅ͍ͨ͠
wͲΜͲΜ৽͍͠࠷ઌͷٕज़ߟ͑ํɺ
ϊϋΛଟ͘ͷࣄۀձࣾʹఏڙ͍ͨ͠
wຊʹٻΊΒΕ͍ͯΔՁडୗ։ൃ͚ͩͰ
ͳ͍
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/*)ީ܈
w͍ΘΏΔࣗલओٛͷ͜ͱ
wࣗࣾҎ֎ͷΛ༻͠ͳ͍ɾܰࢹ͢Δߟ͑
/(ʂ
wʮ࠷ߴͷΞΠσΞ͕ͯࣗࣾ͢Ͱੜ·ΕΔΘ
͚Ͱͳ͍ʯ
wंྠͷ࠶ൃ໌ɺຊʹඞཁʁ
/PU*OWFOUFE)FSFTZOESPNF
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Έ߹Θ্ͤखͳΠϊϕʔλʔ
wશͯΛࣗࣾͰ࡞ΔͷͰͳ͘ɺྑ͍αʔϏε
ΛΈ߹Θͤͯ࠷େͷՁΛಧ͚Δ
wαʔϏεπʔϧৗʹݕূɾબఆɻࣗͨ
ͪͰ্ͬͨͰຊʹྑ͍ͷ͚ͩΛ͏
͓٬༷ͷʮҰาઌʯΛৗʹาΈଓ͚
ຊʹՁͷ͋Δ͔֬ͳͷΛఏڙ͠ଓ͚Δ
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w৽͍͠ސ٬ମݧͷιϦϡʔγϣϯΛ͢Δ
ͨΊͷ࣮ݧళฮ
w"NB[PO(0ʹΠϯεύΠΞ͞Εͯ։ൃͨ͠
ΥʔΫεϧʔ
wࡢࠓͷΩϟογϡϨεɺϞόΠϧΦʔμʔ
w#SFBLJOH$IBOHFʹԲ͢Δ͜ͱͳ͘ৗʹ৽͠
͍ٕज़Λ࠷େݶʹ׆༻ͨ͠৽͍͠ސ٬ମݧΛ
࣮ݧతʹఏڙ͠ଓ͚Δ
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+BQBO&OUSZ(SPVQ ඇެࣜ
wւ֎ൃͷαʔϏεͷຊల։Λαϙʔτ
wϒϩάͰͷհίϛϡχςΟ׆ಈΛ௨ͯ͡
ࠃ͚ʹັྗΛ͑ɺΊΔ
wࣗࣾͰ·ͣࢼ͠ɺ͍͜ͳ͠ɺ
͓٬༷ʹಋೖΛఏҊ͠ɺಋೖΛαϙʔτ͢Δ
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αʔϏεͷຊ্ཱͪ͛Λࢧԉʂ
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ͳͥ
औΓѻ͍Λ࢝Ίͨͷ͔ʁ
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ސ٬ମݧͰೝূॏཁ
wೝূ͠ͳ͍γεςϜͳ͍ͱݴͬͯաݴͰ
ͳ͍
wೝূͷ69͕ѱ͍ͱக໋త
wʹݟ͑ͳ͍ͷ͔ͩΒͦ͜
ؾ͔ͮͳ͍͘Β͍γʔϜϨεʹ͖͢
w͔͠͠ෳࡶʹͳΓ͕ͪʜ
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ෳࡶԽ͢ΔೝূαʔϏε
wجຊతʹطଘͷγεςϜ͕ଘࡏ͢Δલఏ
ʢ͜ͷ࣌Ͱطʹෳࡶʣ
wࣄۀऀͷαʔϏε͕֦େ͍ͯ͘͠
wιʔγϟϧ*%ϓϩόΠμͷ૿Ճ
ʢγϯάϧαΠϯΦϯରԠ͕େมʣ
wෳࡶͰ͍͠ͷʹؔΘΒͣɺ
ຊͷՁΛੜΈग़͢աఔͰ͋Δ
"VUI͕ղܾͯ͘͠ΕΔ
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ͱͱؾʹͳ͍ͬͯͨ
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͜Ε͔Βͷ Auth0 ͱͷؔΘΓํ
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Ϋϥεϝιουͷ"VUIαʔϏε
w"VUIͷٻߦ
w"VUIΛར༻ͨ͠ΞϓϦέʔγϣϯ։ൃ
w"VUIͷγεςϜಋೖͷίϯαϧςΟϯά
w"VUIΛར༻ͨ͠αʔϏεͷఏڙ
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ࣗࣾͰ͍͠ɺଞࣾʹՁΛಧ͚Δ
w"VUIɺೝূػೳͱҰݴͰݴ͍ͬͯํ
༷ʑ
w࣮ࡍʹࣗͨͪͰ͍͠ɺ"VUIΛͬͨ
ιϦϡʔγϣϯͷϊϋΛஷΊଓ͚Δ
wϊϋ༨͢͜ͱͳ͘ڞ༗ʢϒϩάԽʣ
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c
c
ϊϋڞ༗
ͬͯΈͨ
c
࣮ར༻ / ࣮ӡ༻
ίϯαϧ
Auth0
User Community
Ϣʔβʔ֦େ
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͜Ε͔Β Auth0 Λ
Γ্͍͖͛ͯ·͠ΐ͏!!