Nobody Puts the User in a Corner

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NOBODY PUTS THE USER IN A CORNER MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY

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http://beatonna.livejournal.com/155875.html

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Design for the person at the next bench. “ Hewle -Packard

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Welcome to OPAC Catalog of Your Local Library You may search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)

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WE HOW DO DO THIS?

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THEY HOW DO DO THIS?

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WE HOW DO DO THIS?

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MY LIBRARY

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SIGN MY LIBRARY

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SIGN AESTHETICS MY LIBRARY

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CARD CATALOG & CIRCULATION SIGN AESTHETICS

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CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN AESTHETICS

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CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS

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REFERENCE DESK CARD CATALOG & CIRCULATION RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS

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REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN WAYFINDING AESTHETICS

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REFERENCE DESK CARD CATALOG & CIRCULATION EXHIBIT EXHIBIT NEW BOOK DISPLAY BULLETIN BOARD: EVENTS, NEWS, ETC. RESOURCES RESOURCES RESOURCES SIGN HOURS MAPS HELP WAYFINDING AESTHETICS

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WE HOW DO DO THIS?

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THEY HOW DO DO THIS?

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TENSION THERE IS A HERE

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MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/

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MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE

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MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE ALL KNOWLEDGE

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MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/

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MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE

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MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE

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MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE } KNOWLEDGE GAP

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CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TARGET KNOWLEDGE

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CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TRAIN IN G

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MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE

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MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE SIM PLIFYIN G

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http://www.uie.com/articles/magic_escalator/ TRAIN IN G

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WE HOW DO DO THIS?

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http://www.uie.com/articles/magic_escalator/ SIM PLIFYIN G

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THEY HOW DO DO THIS?

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90% WEB DESIGN IS POLITICAL

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The Inmates are Running the Asylum There is li le diﬀerence technically between a complicated, confusing program and a simple, fun, and powerful product. “ Alan Cooper

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The Inmates are Running the Asylum The diﬀerence is one of culture, training, and a tude of the people who make them. “ Alan Cooper

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UNEXPECTED EXPECT THE

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USER YOU ARE NOT YOUR THEM

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http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intui on, it’s about expert listening. “ Whitney Hess

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https://twitter.com/#!/UXYoda/status/149053341215899648 THEM

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Your members don’t come to the library to ﬁnd books... “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-ﬁrst-principles/

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They come to ﬁnd solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-ﬁrst-principles/

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FEEL? HOW DO THEY THEM

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CULTURE UNDERSTAND THE WE

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FEEL? HOW DO THEY THEM WE

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OUTSIDE TAKE IT

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USERS FOCUS ON THEM NOT PROCESSES

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“The Space Between You and Me,” The Manual, Issue #1, 2012. The Web is people all the way down. “ Frank Chimero

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FEEL WE MAKE THEM STUPID INSTEAD OF INSPIRED THEM

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People will forget what you said, and what you did, “ Maya Angelou

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but they will never forget how you made them feel. “ Maya Angelou

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Aarron Walter, Designing for Emotion THEM

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Aarron Walter, Designing for Emotion THEM

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Designing for Emotion Designing an interface to be usable is like a chef crea ng edible food. “ Aarron Walter

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MATTERS THE CONTAINER WE

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https://twitter.com/#!/ebellempire/status/172355190232592384

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http://www.whitehouse.gov/the-press-ofﬁce/2012/05/23/obama-administration-launches-sweeping-shift-mobile Americans deserve a government that works for them any me, anywhere, and on any device. “ President Barack Obama

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BUSINESS SCHOOL

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BUSINESS SCHOOL

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BUSINESS SCHOOL BUSINESS SCHOOL

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LIBRARY LIBRARY

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NICE BE REALLY

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https://twitter.com/nzkoz

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The No Assh*le Rule Ac ng like an assh*le is a communicable disease. “ Robert Su on

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http://eerdword.wordpress.com/2011/11/28/in-memory-of-fred-meijer-thats-just-fred/

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Redesigning Leadership Finding, knowing, and owning the respect that each audience deserves is the place where real communica on is born. “ John Maeda