Trust and Teams: GORUCO 2017

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https://www.ﬂickr.com/photos/z_b_p/2854947005 CC BY-NC-ND 2.0 Trust and Teams Rebecca Miller-Webster VP of Engineering @DevMyndSoftware Founder @writespeakcode @rmillerwebster | github.com/rmw | Rebecca Miller-Webster.com

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I just don’t trust them. @rmillerwebster | @DevMyndSoftware | @writespeakcode

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@rmillerwebster | @DevMyndSoftware | @writespeakcode

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What makes you trust someone? @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Trust matters • Fundamental to our sense of safety, autonomy, and dignity as a human being • Part of every relationship • Allows us to disagree, debate & test each other’s thinking • Trust on teams is correlated with business proﬁtability @rmillerwebster | @DevMyndSoftware | @writespeakcode

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What is trust? @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Trust is choosing to risk making something you value vulnerable to another person’s actions. @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Choosing to risk @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Risk Assessment @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Something we value @rmillerwebster | @DevMyndSoftware | @writespeakcode

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What do we care about? • money • job • promotion • goal • belief you hold • cherished way of doing things • your “good name” • sense of happiness and wellbeing • work you or team are doing • deadline you need to meet • your reputation or status • your health or happiness • thoughts • ideas • efforts • hopes • concerns @rmillerwebster | @DevMyndSoftware | @writespeakcode

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By making it Vulnerable to another’s actions @rmillerwebster | @DevMyndSoftware | @writespeakcode

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By Leena Snidate / Codenomicon (http://heartbleed.com/heartbleed.svg) [CC0], via Wikimedia Commons @rmillerwebster | @DevMyndSoftware | @writespeakcode

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CC BY-NC-ND 2.0 https://www.ﬂickr.com/photos/ drsnitch/19325871168/ @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Trust is built in small moments @rmillerwebster | @DevMyndSoftware | @writespeakcode

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How do you (re)build trust? @rmillerwebster | @DevMyndSoftware | @writespeakcode

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@rmillerwebster | @DevMyndSoftware | @writespeakcode

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B R A V I N G boundaries reliability accountability vault integrity non-judgement generosity Elements of Trust Rising Strong Brené Brown @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Boundaries • Do you respect my boundaries? • When you’re not clear about what’s ok and not ok, you ask. • You are willing to say no. @rmillerwebster | @DevMyndSoftware | @writespeakcode

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@rmillerwebster | @DevMyndSoftware | @writespeakcode

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CC BY 3.0 https://commons.wikimedia.org/wiki/File: Bamboo_Fence_with_Gate_-_Agri-Horticultural_Society_of_India_- _Alipore_-_Kolkata_2013-01-05_2369.JPG Boundaries aren’t walls

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What can you do? • Clear expectations, including … • Success Criteria • Timeframe • Resources • Be reasonable and ﬂexible @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Reliability • You do what you say you’ll do • At work this means staying aware of your competencies and limitations so you don’t over promise and are able to deliver on commitments and balance competing priorities @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Cycle of Commitment Request / Offer Respond Commit Act Report @rmillerwebster | @DevMyndSoftware | @writespeakcode

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What can you do? • Agile: Stand up, Planning Poker • Respond positively when someone asks for help • Clarify requests & offers: who, what, when • Be committed to what you ask for • Report on commitments @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Accountability • You own your mistakes, apologize, and make amends @rmillerwebster | @DevMyndSoftware | @writespeakcode

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CC BY 2.0 https://www.ﬂickr.com/photos/jamescridland/29267914962 @rmillerwebster | @DevMyndSoftware | @writespeakcode

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What can you do? • Take responsibility for your behavior and the impact it had on others • Apologize @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Vault • You don’t share information or experiences that aren’t yours to share • I need to know my conﬁdences are kept and you are not sharing with me information about other people that should be kept conﬁdential @rmillerwebster | @DevMyndSoftware | @writespeakcode

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CC BY-NC-ND 2.0 https://www.ﬂickr.com/photos/mkuram/3610488258/in/photostream/ @rmillerwebster | @DevMyndSoftware | @writespeakcode

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What can you do? • Ask if subject knows its being shared • Don’t give or receive gossip • Difﬁcult circumstances • Be vague if saying nothing is creating gossip • Ask a person what you can share @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Integrity • You choose courage over comfort • You choose what is right over what is fun, fast, or easy • You choose to practice your values rather than just professing them @rmillerwebster | @DevMyndSoftware | @writespeakcode

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https://medium.com/@bentlegen/the-best-tool-for-the-job-isnt-always-6ed364f3f775 @rmillerwebster | @DevMyndSoftware | @writespeakcode

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What can you do? • Be explicit about the things that matter - Examples of good and bad • Check yourself when someone does something differently - Is this a thing that matters? • Create new expectations when things happen - take responsibility for not being explicit • Be thoughtful and intentional about handling disagreements @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Non-judgement • I can ask you for what I need and you can ask for what you need • We can talk about how we feel without judgement @rmillerwebster | @DevMyndSoftware | @writespeakcode

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@rmillerwebster | @DevMyndSoftware | @writespeakcode

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What can you do? • Ask for help • Help others when they ask • Deal with your own shit @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Generosity • You extend the most generous interpretation possible to intentions, words, and actions of others @rmillerwebster | @DevMyndSoftware | @writespeakcode

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@rmillerwebster | @DevMyndSoftware | @writespeakcode

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What can you do? • We are each responsible for our own behavior and the things we can control • Don’t hold grudges • Get to personally know people - listen, ask questions @rmillerwebster | @DevMyndSoftware | @writespeakcode

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https://www.ﬂickr.com/photos/z_b_p/2854947005 CC BY-NC-ND 2.0 @rmillerwebster | @DevMyndSoftware | @writespeakcode How do you (re)build trust?

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http://olayar.deviantart.com/art/Birth-plan-icon-monitoring-518120665 Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Identify the breach. @rmillerwebster | @DevMyndSoftware | @writespeakcode

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http://www.imdb.com/title/tt0218121/ Model Behavior @rmillerwebster | @DevMyndSoftware | @writespeakcode

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Trust and Teams @rmillerwebster | github.com/rmw | Rebecca Miller-Webster.com • The Thin Book of Trust by Charles Feltman • Rising Strong by Brené Brown • “Anatomy of Trust” by Brené Brown • Understanding Computers and Cognition by Terry Winograd VP of Engineering @DevMyndSoftware Founder @writespeakcode