CONFLICT
THE BIGGEST PROBLEM IS
EFFECTIVE COMMUNICATION.
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The single biggest problem in communication is
the allusion that is has taken place.
– George Bernard Shaw
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No content
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CONFLICT
FIGHT OR FLIGHT
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EXAMPLES
A client asks you to make the logo bigger.
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EXAMPLES
A client continually sends you wireframes in
Powerpoint and injects solutions to their
own problems.
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EXAMPLES
A core stakeholder disengages from a project
that desperately needs their direct and input.
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EXAMPLES
An executive shows a design to their spouse
who doesn’t like the colors. The executive then
requests that you change the colors to appease
their spouse.
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EXAMPLES
A teammate isn't pulling their weight
on a project.
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EXAMPLES
Your product manager is allowing multiple
stakeholders to drive the direction of a project
causing scope creep that has the potential to
cause the project to go over budget and
ship late.
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LACK OF CONFLICT
HIGH COST.
LATE DELIVERY.
LOW MORAL.
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SUCCESSFUL
CONFLICT
CONTENTION ≠ CONFLICT
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The road to real alignment is often paved
with conflict.
– David Novack
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EFFECTIVE
CONFLICT
BEING HONEST AND RESPECTFUL
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WE ALLOW OUR
LIZARD BRAIN TO
CONTROL US
WE FAIL BECAUSE
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WE ARE
UNPREPARED
WE FAIL BECAUSE
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WE
MISUNDERSTAND
WE FAIL BECAUSE
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WE EMBRACE
SELF-DEFEATING
BEHAVIOR
WE FAIL BECAUSE