Stop Hiring Devops Experts (And Start Growing Them)

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@jezhumble | #yow14 | december 8 2014 stop hiring devops experts (and start growing them)

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Project A Project B Project C DBAs Infrastructure team Service desk Value stream Operations Engineering Business Ping! “the enterprise”

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enterprise projects Project A Project B Project C DBAs Infrastructure team Service desk Value stream Operations Engineering Business Ping! Project D Let’s create a new product

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Project A Project B DBAs Infrastructure team Service desk Value stream Operations Engineering Business Project D We’re going agile! Oh shit! Oh shit!

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Project A Project B DBAs Infrastructure team Service desk Value stream Operations Engineering Business Project D Our test-driven code follows SOLID principles Shame it doesn’t work Change management

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6 Sometimes you need a blank template.

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“the game has changed” Andrew Shafer | @littleidea | “There Is No Talent Shortage” | http://slidesha.re/14TV4fd

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what is devops? a cross-functional community of practice dedicated to the study of building, evolving and operating rapidly changing resilient systems at scale

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hiring a devop http://gun.io/blog/how-to-hire-devops/

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you can’t just hire in cultural change http://www.cutestpaw.com/images/one-of-these-things-is-not-like-the-other/

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devops http://www.slideshare.net/jallspaw/10-deploys-per-day-dev-and-ops-cooperation-at-ﬂickr

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experimentation / improvisation we create and evolve systems and knowledge we pursue clearly deﬁned stretch goals how well do we cultivate knowledge? safe to fail innovation culture

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creating a “devops team”* training buying tools hiring people not very eﬀective *see https://continuousdelivery.com/2012/10/theres-no-such-thing-as-a-devops-team/

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fragile

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resilient http://www.ﬂickr.com/photos/scjody/4628723629/

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antifragile

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antifragile "We acquire the strength we have overcome." — Ralph Waldo Emerson, The Conduct of Life “From life's school of war: what does not kill me makes me stronger.” — Friedrich Nietzsche, Twilight of the Idols

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cyneﬁn — Dave Snowden

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retrospective prime directive “Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.” — Norm Kerth

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Dan Milstein | @danmil http://www.slideshare.net/danmil30/how-to-run-a-postmortem-with-humans-not-robots-velocity-2013

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game days

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standards

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http://diannemarsh.com

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disaster recovery testing “For DiRT-style events to be successful, an organization ﬁrst needs to accept system and process failures as a means of learning… We design tests that require engineers from several groups who might not normally work together to interact with each other. That way, should a real large-scale disaster ever strike, these people will already have strong working relationships” Kripa Krishnan | http://queue.acm.org/detail.cfm?id=2371297

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@beerops | https://beero.ps/2017/06/17/on-failure-and-resilience/ The immediate response from everyone around was to ask, “What help do you need?”

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@jezhumble high trust culture Westrum, “A Typology of Organizational Cultures” | http://bmj.co/1BRGh5q How organizations process information

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what is devops? “I’ll tell you EXACTLY what devops means. Devops means giving a shit about your job enough to not pass the buck. Devops means giving a shit about your job enough to want to learn all the parts and not just your little world. Developers need to understand infrastructure. Operations people need to understand code. People need to fucking work with each other and not just occupy space next to each other.” John Vincent | @lusis | http://bit.ly/12DkRhf

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jesse’s rule “don’t ﬁght stupid, make more awesome” Jesse Robbins, Co-founder, Opscode @jesserobbins

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thank you! © 2016-7 DevOps Research and Assessment LLC https://devops-research.com/ To receive the following: • 30% oﬀ my new video course: creating high performance organizations • A copy of this presentation • A 100 page excerpt from Lean Enterprise • An excerpt from the DevOps Handbook • A 20m preview of my Continuous Delivery video workshop • Discount code for CD video + interviews with Eric Ries & more Just pick up your phone and send an email To: jezhumble@sendyourslides.com Subject: devops