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Share this! @Bitergia Bitergia Share this! @Bitergia The Many Faces of Measuring OSPO Success Daniel Izquierdo Cortázar dizquierdo@bitergia.com @dizquierdo OSPOCon Europe October, 2021 #opensource #business

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Share this! @Bitergia Bitergia

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Share this! @Bitergia Bitergia Images are used according to their license, free for commercial use, no attribution required as stated for each of them at https://pixabay.com

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Share this! @Bitergia Bitergia Background

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Share this! @Bitergia Bitergia OSPO++ : OSPO in universities, governments, and civic institutions OSPO Zone: The OSPO Alliance’s platform for sharing and promoting world class materials on good governance for Open Source Program Offices. TODO Group: open group of organizations who want to collaborate on practices, tools, and other ways to run successful and effective open source projects and programs https://bitergia.com/ospo

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Share this! @Bitergia Bitergia Outdoors Indoors OSPO https://bitergia.com/ospo

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Share this! @Bitergia Bitergia Outdoors Indoors https://bitergia.com/ospo OSPO

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Share this! @Bitergia Bitergia Outdoors Indoors https://bitergia.com/ospo OSPO

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Share this! @Bitergia Bitergia Outdoors Indoors https://bitergia.com/ospo OSPO

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Share this! @Bitergia Bitergia Outdoors Indoors https://bitergia.com/ospo OSPO

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Share this! @Bitergia Bitergia Outdoors Indoors Reputation Talent attraction Use modern tools Cost effective Many more… Central place to organize OSS Advice and training Create workflows to safely use and contribute back Foster OSS culture And some others :) OSPO

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Share this! @Bitergia Bitergia Outdoors Indoors What is your business goal when building an OSPO? What are you trying to achieve? https://bitergia.com/ospo OSPO

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Share this! @Bitergia Bitergia Common Goals by the TODO Group https://todogroup.org/guides/measuring/ 1- Efficient and compliant use of OSS 2- Increase developer productivity 3- Create and grow open source projects 4- Recruit and retain developers 5- Promote OSS Culture 6- Align OSS community interest and product interest

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Share this! @Bitergia Bitergia Impact Influence Community Community Health Engagement Openness Leadership Transparency Delivery Resilience Performance Diversity Growth Collaboration https://bitergia.com/ospo

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Share this! @Bitergia Bitergia Images by Robin Higgins from Pixabay The OSPO Manager daily faces

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Share this! @Bitergia Bitergia Political background hat Internal marketing hat Building external reputation hat Human resources hat Training hat Agent of change hat Cultural change hat Reporting hat Fight against internal inertia

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Share this! @Bitergia Bitergia Recap https://bitergia.com/ospo Intro to OSPO flavours OSPO Goals OSPO Manager Hats Other internal stakeholders

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Share this! @Bitergia Bitergia Intro to OSPO flavours OSPO Goals OSPO Manager Hats Other internal stakeholders https://bitergia.com/ospo Different goals depending on the type of OSPO you are: Academic institution Large corporation Medium size company

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Share this! @Bitergia Bitergia Intro to OSPO flavours OSPO Goals OSPO Manager Hats Other internal stakeholders https://bitergia.com/ospo The OSPO then may have different goals Let’s choose Impact and Influence

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Share this! @Bitergia Bitergia Intro to OSPO flavours OSPO Goals OSPO Manager Hats Other internal stakeholders https://bitergia.com/ospo Each of the hats have different ways of looking at metrics, and KPIs

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Share this! @Bitergia Bitergia Intro to OSPO flavours OSPO Goals OSPO Manager Hats Other internal stakeholders https://bitergia.com/ospo Community managers Developer advocates Business people Product teams Marketing

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Share this! @Bitergia Bitergia https://bitergia.com/ospo From Art to Science: The Evolution of Community Development. Diane Mueller and Daniel Izquierdo. IEEE Software Volume: 36, Issue: 6, Nov.-Dec. 2019 https://www.cncf.io/blog/2020/ 08/04/a-guide-to-untangling-the -cncf-cross-community-relation ships/ Analysis done using GrimoireLab / Bitergia Analytics

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Share this! @Bitergia Bitergia Lesson learned The existing literature is great, but there’s always room for improvement :). An initial discovery phase and alignment is key for the success of the OSPO. https://bitergia.com/ospo

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Share this! @Bitergia Bitergia Lesson learned Business Goals and OSS Project Goals are different https://bitergia.com/ospo

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Share this! @Bitergia Bitergia Lesson learned Current guideline is useful for large corporations with certain resources, but hard to accomplish for SMEs https://bitergia.com/ospo

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Share this! @Bitergia Bitergia Lesson learned The whole is greater than the sum of its parts when measuring https://bitergia.com/ospo

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Share this! @Bitergia Bitergia Lesson learned Trust tools in your supply chain that you can check, that are open source tools. You’ll make decisions based on data. Be sure the data insight is traceable. https://bitergia.com/ospo

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Share this! @Bitergia Bitergia You’re not alone! https://bitergia.com/ospo

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Share this! @Bitergia Bitergia OSPO++ : OSPO in universities, governments, and civic institutions OSPO Zone: The OSPO Alliance’s platform for sharing and promoting world class materials on good governance for Open Source Program Offices. TODO Group: open group of organizations who want to collaborate on practices, tools, and other ways to run successful and effective open source projects and programs https://bitergia.com/ospo

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Share this! @Bitergia Bitergia CHAOSS - Community Health Analytics for OSS GrimoireLab - Free, libre, OSS tools for software development analytics InnerSource Commons - Leading community on the use of OSS best practices for software development within the confines of an organization https://bitergia.com/ospo

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Share this! @Bitergia Bitergia GrimoireLab - Free, libre, OSS tools for software development analytics https://bitergia.com/ospo Sigils / Use Cases - https://chaoss.github.io/grimoirelab-sigils/ GrimoireLab - https://chaoss.github.io/grimoirelab-sigils/

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Share this! @Bitergia Bitergia https://bitergia.com/ospo Contributors Growth

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Share this! @Bitergia Bitergia https://bitergia.com/ospo Attraction and Retention Rate

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Share this! @Bitergia Bitergia https://bitergia.com/ospo Software Lifecycle

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Share this! @Bitergia Bitergia https://bitergia.com/ospo Discourse DevRel

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Share this! @Bitergia Bitergia https://bitergia.com/ospo Commercial Services OSPOaaS by Bitergia [Open Source Program Office as a Service] https://bitergia.com/ospo

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Share this! @Bitergia Bitergia Bitergia Share this! @bitergia Let’s go for questions About me: Daniel Izquierdo CEO @ Bitergia Governing board @ CHAOSS Board of Directors @ InnerSource Commons @dizquierdo