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The new Job of QA XPDays 2014 André Neubauer, Manfred Rätzmann [Source: http://www.retest.de/ressourcen/monkey-testing//monkey_laptop.png]

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2014 ? The history of quality assurance [Source: http://4.bp.blogspot.com/.../s640/history+of+test.jpg]

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André Neubauer “Software engineering enthusiast and org development fanatic. Now executive and strong advocate on lean production and modern leadership. Motivated by 'Y'!“ @devpg

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Manfred Rätzmann “Nitpicker, mingle-minded, process freak, everyday philosopher, dude. Currently Head of QA at E-Post development. Motivated by curiosity.“ @RaezzM

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Quality assurance in real life Quality assurance in real life Specification Development Testing Operations misunderstood!! Quality assurance happens here! Hopefully everything has been thought of ...

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Quality Assurance != Testing

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Let’s take a step back!

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What’s quality? “[...] software quality is (1) the degree to which a system, component, or process meets specified requirements.” [Source: IEEE 610.12, IEEE Standard Glossary of Software Engineering Terminology]

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Not bad - but does this explain, why an app is cool while another is not? [Source: http://wallpaperswide.com/thoughtful_gorilla_bw-wallpapers.html]

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What’s quality? “[...] software quality is (2) The degree to which a system, component, or process meets customer or user needs or expectations” [Source: IEEE 610.12, IEEE Standard Glossary of Software Engineering Terminology]

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What’s quality assurance? “(1) A planned and systematic pattern of all actions necessary to provide adequate confidence that an item or product conforms to established technical requirements. (2) A set of activities designed to evaluate the process by which products are developed or manufactured.” [Source: IEEE 610.12, IEEE Standard Glossary of Software Engineering Terminology]

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Not bad either - but who assures that our users like our product? [Source: http://wallpaperswide.com/thoughtful_gorilla_bw-wallpapers.html]

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What’s quality really about?

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Test coverage Architecture Process What’s quality really about?

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It’s the EXPERIENCE! What’s quality really about?

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Quality is defined by the EXPERIENCE of PEOPLE! What’s quality really about?

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● Convenient, useful solution, benefit ● Adherence to delivery dates ● No or minimal rework ● Ease of use, flat learning curve ● Maintainability, confidence ● Durability, sustainability What does high-quality mean to a customer?

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available, working, functional adequate, with good performance robust, safe, understandable, easy, barrier-free, accessible popular, recognized, supported – e.g. by communities, social networks enhance the status, broaden one‘s horizon, enable to do something new open for ideas, foster creativity Maslow's hierarchy of needs enables an holistic view on quality

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How to increase quality? Product UX Development Operations ● Usefulness ● Convenient ● Ease of use ● Coolness ● Accuracy ● Fault-Tolerance ● Availability ● Security

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How do you ensure such a broad quality standard? Only with an even broader quality assurance approach!

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The new job of QA is Quality Engineering

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Quality Engineering is quality assurance from cradle to grave Idea Termination Specification Development Testing Operations Quality Engineering

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Quality Engineering asks for every stage 1. Who are our customers and users? 2. How do they experience high-quality? 3. How can we build a high-quality experience into our systems?

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● What does security mean to our customers and to the users of our system? ● How do they experience security working with our system? ● Do they even want to be bothered by security issues? ● What would a high-quality security experience be like? Exam ple What should an Quality Engineer know about security?

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● How can we build a high-quality security experience into our system?** (**Doing this is mainly the job of DEV and Ops.) What should an Quality Engineer know about security? Exam ple

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available, working, functional adequate, with good performance robust, safe, understandable, easy, barrier-free, accessible popular, recognized, supported – e.g. by communities, social networks enhance the status, broaden one‘s horizon, enable to do something new open for ideas, foster creativity Which needs are supported by quality assurance?

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Jobs of a Quality Engineer … Specification Development Testing Operations … when searching for solutions ● Know your customers ● Understand their businesses and wishes ● Represent customers in team discussions ● Support the PO as a business analyst

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Jobs of a Quality Engineer … Specification Development Testing Operations … when developing a solution ● Support developers in test design and automation ● Do/ conduct exploratory testing ● Care and feeding of all kinds of documentation needed ● Be counterpart for stakeholders like QM or Ops

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Jobs of a Quality Engineer … Specification Development Testing Operations … during rollout and operation ● Know your systems and processes ● Monitor key performance indicators (KPI) ● Gather user feedback, support your community ● Act as a data analyst, give feedback to PM

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Jobs of a Quality Engineer … Specification Development Testing Operations … at the end of the product lifecycle ● Represent customers in migration discussions ● Vote for all necessary housekeeping

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How to become a Quality Engineer? ● Obtain a bachelor's degree in an engineering field. What helps? ● Study yourself as a customer ● Develop an agile mindset ● Professionalism and craftsmanship ● Lifelong learning ● Create something. Be unhappy with what you deliver. ● Learn from others, develop a higher sense for quality. Search for excellence!

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There already are such Quality Engineers! Skeptical?

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[Source: http://100qualityquotes.files.wordpress.com/2013/02/steve-jobs.jpg]

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[Source: http://www.jocaonstuff.com/wp-content/uploads/2012/08/martin_fowler_quote.png]

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“You want to be extra rigorous about making the best possible thing you can. Find everything that’s wrong with it and fix it.” - Elon Musk Paypal, SolarCity, Tesla Motors, SpaceX [Source: http://image.motortrend.com/f/features/consumer/1211_elon_musk_interview/45208521/elon-musk-interview-lead.jpg]

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“Quality is not an act it is a habit.” - Aristotle [Source: http://upload.wikimedia.org/wikipedia/commons/a/ae/Aristotle_Altemps_Inv8575.jpg]

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Quality may not be the effort of a single person but must be a VALUE OF THE ORGANIZATION. QA could be the nucleus of this mindset. The Quality-driven Company

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Quality assurance done right! Product UX Development Operations Quality-driven company

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The new Job of QA - Thank you for your attention!