What If No One Was Forced to Do Scrum?
@xroadstree
Travis Birch
Slide 2
Slide 2 text
@xroadstree
Scrum
Slide 3
Slide 3 text
Thou Shalt
@xroadstree
Slide 4
Slide 4 text
@xroadstree
The Need for Change
Our customers are
dissatisfied.
Let’s reorg around
Scrum Teams.
Scrum teams aren’t
solving all of our
problems.
We need to focus on
making teams more
effective.
Slide 5
Slide 5 text
@xroadstree
Install Scrum
We need to improve.
Let’s install Scrum.
Scrum fails to
install.
We must be doing it
wrong.
Slide 6
Slide 6 text
@xroadstree
Leadership Change
To improve our
business, leadership
needs to change.
Servant-leadership!
Empathy,
encouragement,
cheerleading, hugs.
Our service delivery to
our customers is not
fit for their purpose(s).
Slide 7
Slide 7 text
@xroadstree
Understanding Customers
Slide 8
Slide 8 text
@xroadstree
Understanding Customers
Our customers are dissatisfied.
Let’s do something about it.
Customer focus / Service-Orientation
Slide 9
Slide 9 text
@xroadstree
What We Do for Our Customers
Highly complex and
difficult to manage
?!
Sense our
Customers’
Needs
Fulfill our
Customers’
Needs
Respond to our
Customers’
Needs
!
Slide 10
Slide 10 text
@xroadstree
?! !
What We Do for Our Customers
Highly complex and
difficult to manage
Slide 11
Slide 11 text
@xroadstree
?! !
What We Do for Our Customers
Highly complex and
difficult to manage
$$?!!
$?
$$?!
$?!!!
$$$?!!!!
$$?!
Slide 12
Slide 12 text
@xroadstree
?! !
What We Do for Our Customers
Highly complex and
difficult to manage
$$?!!
$?
$$?!
$?!!!
$$$?!!!!
$$?!
FEELS LIKE A BIG PROBLEM
!
Slide 13
Slide 13 text
@xroadstree
Big Fix
We are losing market
share to our younger,
faster, cheaper
competition.
Let’s go Agile.
Huge “transformation”
J-curve: deep, long,
expensive, painful.
We must have the wrong people:
complacent, not aligned.
Slide 14
Slide 14 text
Performance
Time
Recovery
Cost
Change Agent gets fired
Big Change
Resistance
Slide 15
Slide 15 text
@xroadstree
Big Change with Humans
Our business is
struggling.
Let’s force our people
to change.
People resist
change.
Resistance causes
change failure.
Slide 16
Slide 16 text
@xroadstree
How Change Really Works
Beliefs &
Assumptions
Strategy or
Method
Goal
Change in course of action
expected to achieve initial
goal.
Change in course of action
decided by rethinking the initial
goal and reevaluating beliefs and
assumptions.
Single Loop Learning
Double Loop Learning
Slide 17
Slide 17 text
@xroadstree
How We Get Better
We want our services
to be fitter for the
purposes of our
customers.
Let’s do something
about it.
Try something small
and safe to fail/
rollback.
Did we improve as
expected?
Highly
complex and
difficult to manage.
Slide 18
Slide 18 text
How We Really Get Better
Time
Performance
Slide 19
Slide 19 text
@xroadstree
Self-Organization
One of the small change improvement
experiments can be a team trying Scrum.
Slide 20
Slide 20 text
@xroadstree
Self-Organization
Slide 21
Slide 21 text
@xroadstree
To Scrum or not Scrum?
If there is anything in the Scrum Guide that you
are not doing, then you are not doing Scrum.
So what?
Hint: It’s not about Scrum…
Slide 22
Slide 22 text
@xroadstree
Let’s Do Something About It
Focus on customers and what they care about, rather than on
teams and how they are working.
Let people truly self-organize.
Encourage small organizational learning experiments.
Beware wholesale change; people get hurt, resistance is the
primary cause of change failure.
Learn from/with others, think for yourselves.
Uncover better ways…