Slide 4
Slide 4 text
The
causes
of
down-me
“
Through
2015,
80%
of
outages
impac-ng
mission-‐
cri-cal
services
will
be
caused
by
people
and
process
issues,
and
more
than
50%
of
those
outages
will
be
caused
by
change/configura-on/release
integra-on
and
hand-‐off
issues.
”
Configura-on
Management
for
Virtual
and
Cloud
Infrastructures
Ronni
J.
Colville
and
George
Spafford,
Gartner
Hardware
failures,
disasters
People
and
Process