Beyond Buildable AI Agents Let’s Visualize Partner Value in the AI Era. Ryo | Technosoft Group COO May 14th , 2026 | 16:00-16:45 Microsoft MVP & Microsoft Regional Director All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 1 

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Dynamics Experiences 25 years 92 around Dynamics +100 Projects 34 counties Dynamics Pre Sales 760 times Dynamics travel the globe Ryohei Yoshijima Technosoft Group COO Microsoft Regional Director 2020- Microsoft MVP for Business Applications 2015- Activity Memo: bit.ly/Dynamics365JP Blog: https://dx365jp.com Podcast: Spotify DX365LIFE Articles https://www.itmedia.co.jp/author/245905/ 92 Number of times participated in Directions EMEA/ASIA/NA ＞ 30 times All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 3 

Technosoft Group • 16 Locations in APAC & EMEA • 5 Global System Integrator (GSI) • 10+ Dynamics Partners • Global Coverage Network Specialized in Automotive Retail Solutions • Dealership Management System (DMS) • Customer Relationship Management (CRM) • Sales Force Automation (SFA) • Digital Service Engagement • Automotive Business Intelligence (BI) • Importer & Distributor Solutions • Enterprise Resource Planning (ERP) • Connectivity between OEM/Dealers Experience Snapshot Technosoft Automotive (ISV) Technosoft Consulting (VAR) 300 Team Members Singapore | Thailand | Indonesia | Philippines | Vietnam | Australia | Turkey | Lithuania | Morocco | Japan | Germany | Recognition Jakarta Singapore Manila Bangkok Hanoi Istanbul Bandung Vilnius Melbourne Casablanca Tokyo 16 Locations in APAC/EMEA Team Members are working in 11 Countries Munich Ho Chi Minh BSD Sydney Brisbane www.technosoftautomotive.com Microsoft Business Application Inner Circle 2024-2025 ASEAN Prestige Club 2024-2025 All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 4 

Yana Automotive Solution Users 5300＋ Dealers 524K+ Combined Users 2.8M+ Vehicle Orders 12.8M+ Repair Orders #1 in Indonesia (25% Market Share) #1 in Philippines (50% Market Share) Vietnam (18% Market Share) As of April 2026 All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 5 

Website, External Systems Technosoft Master Data Mgmt System Agent-ready Architecture for Automotive Retail Technosoft Automotive Data Model + Preconfigured Processes Power Platform OEM NSC Systems (Parts Catalog, Warranty Claims, etc.) Connected Car AI Builder Telemetry Finance Customer Insights (CDP/MKTG) Customer Voice Customer Service Sales Power BI Power Apps Power Automate Technosoft Yana Automotive Retail Solution MyVehicle New Vehicle Used Vehicle After-Sales Service & Spare Parts Customer Service Marketing MySales MyInspection Microsoft Dynamics 365 Business Applications SCM Commerce & Payment Gateway E-Commerce Power Pages Graph Dataverse Copilot Studio Field Service Conversational Interface Journey-based Application Interface Yana Agentic AI Business Central All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 6 

Microsoft Co-Pilot + Co-Pilot Studio Agents Layer Microsoft Agents Yana Agents Yana.assist Customer/Vehicle Owner facing Yana agents Yana.desk Internal dealer agent for sales, service, parts, finance/accounting, customer service. Headless Automotive Retail Business Services Yana DMS + Dynamics 365 + Power Platform Dataverse, Data Lake, Telematics, Connected OEM Systems Conversational UI Layer Orchestration Layer Knowledge Layer Yana Agents: • Designed & built for automotive retail roles & processes • Acts across applications — performs actions, not just answers • Learns from context: dealership data, OEM integration, and customer interactions • Ensure governance & security ONE intelligent platform across OEM & dealer operations OEM/Dealer Agents Technosoft Yana’s Agentic AI Architecture 7 

Awareness to Sales Automotive Retail Agentic AI Roadmap Prospect Management Opportunity Management Booking Fee/ Downpayment Discount Approvals Pre-Delivery Inspections Sales Quote Sales Order (NV/UV) Vehicle Invoice Vehicle Delivery Insurance & Registrations Vehicle Allocations Sales Follow Up Customer Voice After Sales Journey Digital Marketing CDP Test Drives OMNI Channel Customer Service 1. Sales 2. Sales Qualification 1. Query 2. Segmentation 3. Journey Test Drive Customer Intent Inventory Inquiry Follow Up Open Lead Marketing List Vehicle Matching AR Invoice Overdue Processing AR Invoice Membership Membership Expiration Legends: 1. MS Copilot Agent 2. Yana Desk Agent 3. Yana Assist Agent Membership Q2 Customer Survey 

After Sales Service Automotive Retail Agentic AI - Everywhere Service Reminder Service Booking Vehicle Pick-up/ Arrival Pre-Service Inspection Service Quotation Service Templates Convert to Work Order Resource Scheduling Inventory Issue Technician Recording Service Board Post-Service Inspection Service Invoice Splitting (Warranty, Customer, Insurance) Service Invoice Warranty Claim Customer Voice Service Coupon Customer Payment Service Follow Up After Sales Digital Marketin g Inventory Inquiry Part Pricing Cross Selling WO AR Invoice Overdue Part Reservation Offer Extended Warranty Warranty Claim Submission Quotation Need Approval Tyre Replacement Reminder Credit Limit Technician Scheduling WO History 1. Part Recommendation 2. Picking Slip Label Next Service Customer Survey Service Booking Legends: MS Copilot Agent Yana Desk Agent Yana Assist Agent Customer Support Scheduling Operation 9 

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Beyond Buildable AI Agents Let’s Visualize “Partner Value” in the AI Era. Agenda All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 15 

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Looking Back 2023 Power Apps Live Coding (Build) All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. https://dx365jp.com/2023/06/07/directions-asia-2023_report3/ 19 

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Looking Back 2024 Azure Open AI | ChatGPT (using) All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. https://dx365jp.com/2024/05/31/tas-seminar-microsoftjapan-2/ 21 

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Looking Back 2025 Copilot (Delegating) All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. https://dx365jp.com/2025/12/21/projectmanagement_ai_directionsasia2025/ 23 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 24 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 25 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 26 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 27 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 28 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 29 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 30 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 31 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 32 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 33 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 34 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 35 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 36 

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All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 40 While submitters using the web interface do not require a Business Central license, they are still required to be authenticated via Microsoft Entra ID for identification, auditability, and security purposes. 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 41 

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All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 43 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 44 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 45 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 46 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 47 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 48 

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All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 52 

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All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 54 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 55 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 56 

All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 57 

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A unified architecture where Operability is engineered into every layer All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 61 

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Year 2025 All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 65 

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76 Thank You for attending! 

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Where Are We Operating Today? Awaiting Live Poll Data All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 81 

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All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. Where Are We Today? 84 

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The Legacy (Left Quadrants) Output| Technical Fixes Focus | Standard Implementations Metric | Billable Hours Client Relationship | Vendor AI Threat Level is Critical The Architect The Guide All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 87 

The Future (Right Quadrants) AI Threat Level is ZERO Output | Strategic Pivoting (ISV) Focus | Vision Alignment Metric | Business Value Delivered Client Relationship | Trusted Advisor The Architect The Guide All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 88 

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Shifting Our Position The Therapist (Human Alignment) The Mechanic (Process Mastery) The Guide (Human Resonance) The Architect (Value Architecture) The Depth of Executions The Nature of the Objective All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 90 

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What This Really Means for Us All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. In the AI era, our value does not come from building systems. It comes from guiding decisions, creating trust, and giving meaning to change. 98 

WORKSHOP Thank you for attending today’s session! I have compiled the follow-up to today’s discussion into workshop materials. Please feel free to use them. I truly appreciate your participation and look forward to meeting you again next year! Once you’re back to your home, I’d love for you to run a workshop with your team based on this session. All content shared today represents my personal views as Ryohei Yoshijima and does not represent the official stance of my employer or any affiliated organizations. 99 

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