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INTRO TO LIBRARY UX AARON SCHMIDT 23 JAN 2015

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#PLANTECH15

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10-12: PRESENTATION 12-13: LUNCH & NETWORKING 13-14: CASE STUDY - GCSC! 14-16: HANDS ON

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1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building

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1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building

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BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX? WHAT IS UX? DESIGN WHY UX? TECHNIQUES BIG PICTURE

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WHY UX?

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INTERACTION
 DESIGN

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http://www.flickr.com/photos/traceyp3031/2892438542/

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BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?

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COOKING!

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flickr.com/photos/awhitis/3604577998

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flickr.com/photos/asimpledarksquid/246047146

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flickr.com/photos/23618675@N05/3417229426

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https://www.flickr.com/photos/herzogbr/1658397241

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https://www.flickr.com/photos/ellf/3870209412

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flickr.com/photos/jenwaller/4012203772

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https://www.flickr.com/photos/60584010@N00/3131239031

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BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?

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BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?

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PURPOSE

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FUTURE OF LIBRARIES

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flickr.com/photos/georgmayer/126254265

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ACCESS BASED

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flickr.com/photos/beebe_library/5044733756

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http://bradcolbow.com/archive/view/the_brads_why_drm_doesnt_work/?p=205

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LIBRARY CARD PASSWORD LOGIN

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Search I’m feeling smart

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Search I’m feeling smart Search Log In Advanced Search Boolean Search Contact Us Keyword Title Author

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flickr.com/photos/quasimondo/98423379

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AMAZON APPLE GOOGLE

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GOOD BAD

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LIBRARY INNOVATION, CURRENTLY

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TOOLS

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http://www.flickr.com/photos/caroslines/1411778034/

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http://www.flickr.com/photos/thewrittengeek/4683980767

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`

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WHAT IS UX?

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JUST FOR TECH UX IS NOT

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TECH FIXES UX IS NOT

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CUSTOMER SERVICE UX IS NOT

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TOUCHPOINTS

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USER EXPERIENCE

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USEFUL USABLE DESIRABLE

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! © 2010 Bill & Melinda Gates Foundation | ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 64

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! © 2010 Bill & Melinda Gates Foundation | ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 65

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! © 2010 Bill & Melinda Gates Foundation | ! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 66

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HOW TO DO UX

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SERVICE SAFARIS

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• What was the goal of this service and was it met? • What was good about the service? • What detracted from the experience? • Were you confused at any time during the experience? • Describe the physical space.

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LIBRARY USER EXPERIENCE USER RESEARCH

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USABILITY 
 TESTING

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OPINIONS

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JOURNEY MAPS

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1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building

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1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building

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LISTEN, DON’T FOLLOW

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SURVEYS? MEH.

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USER INTERVIEWS

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PERSONAS

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PR IM ARY 26 Age Quote Undergrad Student w/ Disability Esther Cambridge Ted Hendricks Connect the theory and practice of teacher education for education students. Connect students with education theorists. Teach students how to find good, quality research. Become a better researcher, using library resources more effectively Encourage students to ask questions and think critically Find a job in my field. Get as much content as I can online for all my classes. Get better at narrowing down my research focus. Get better at keeping up with the research happening in my field. Education Faculty Undergrad Researcher Find research materials as quickly as possible Maintain high GPA Balance schoolwork with life Get a research assistant job. Get better at doing research faster and more efficiently. 20 "I don't do as much group work as I'd like to… it's hard because a lot of students don't really know what to do around some who's disabled. It's not their fault, they're just not used to it… My biggest issue is trying to figue out how to make them feel comfortable, you know?" "I'm all over campus. Sometimes I'm in a practice space, sometimes I'm looking for good wifi, and sometimes I'm too exhausted to go anywhere so I do research at home." Alice Cummings Use technology to improve access to textbooks and other printed materials. Use as many campus resources to improve my mobility and access to materials. Become as independent as possible getting around campus. 45 Sylvia Page @ Potsdam Goals Name Music Graduate Student 22 "I don't use the library stuff....I just use Google Scholar because I type what I want and it pops up with the exact article I'm looking for." "I've never been good about bringing my classes to the library...I know I could collaborate more with the librarians here, but honestly, I just haven't had the time to do that, and I've felt a little badly about it." Potsdam University Libraries Personas 1 of 2

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ASSESSING & IMPROVING UX

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LIBRARY USER EXPERIENCE UX AUDIT

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COLLECTIONS ARE RELEVANT TO MEMBER NEEDS

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INSERT DIFFERENT COLLECTIONS

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MARKETING MATERIALS ARE RELEVANT TO MEMBER NEEDS

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YOU MERCHANDISE YOUR MATERIALS

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INSERT

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SIGNAGE

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ALL SIGNAGE USES THE SAME VISUAL LANGUAGE

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CONCLUSION DESIGN TECHNIQUES WHAT IS UX? WHY UX? INSTRUCTIONAL IDENTIFICATIONAL REGULATORY DIRECTIONAL INFORMATIONAL

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THERE ARE AS FEW SIGNS AS POSSIBLE

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https://www.flickr.com/photos/herzogbr/2437165908

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THERE ARE NO PAPER SIGNS TAPED TO SURFACES

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BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?

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REGULATORY SIGNS ARE POLITE, PLAIN, AND FRIENDLY

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WARNING!

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Absolutely no: cellphones, eating, or drinking in the library. Thank you!

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Absolutely no: cellphones, eating, or drinking in the library. Thank you!

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Absolutely no: Thank you! - cellphones - eating - drinking

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Polite use of cell phones encouraged. Thank you! Niceville Public Library

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LINE ONE LINE TWO LINE THREE

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Business Zone t'PSHSPVQTBOEBDUJWJUJFT t$POWFSTBUJPOBOEHSPVQTUVEZ QFSNJUUFE t/PSFTUSJDUJPOPODFMMQIPOFVTBHF t"SFBNBZCFOPJTZ LIBRARIES

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INSERT

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INSERT

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LIBRARY CARDS CONTAIN USEFUL INFO AND EMPLOY THE LIBRARY’S VISUAL LANGUAGE

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FIRST-TIME VISITORS CAN FIND ALL PARTS OF THE LIBRARY

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CONTEXTUAL
 INQUIRY

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flickr.com/photos/lwr/2202253598

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flickr.com/photos/lwr/2202253598

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flickr.com/photos/lwr/2202253598

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flickr.com/photos/lwr/2202253598

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POLICIES & CUSTOMER SERVICE

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YOU HAVE A SERVICE PHILOSOPHY

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YOU LIVE YOUR SERVICE PHILOSOPHY

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STAFF MEMBERS ARE FRIENDLY & GENUINELY WANT TO HELP

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SERVICE IS CONSISTENT ACROSS DEPARTMENTS & MODALITIES

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THERE IS AS LITTLE POLICY AS POSSIBLE

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LIBRARY POLICIES EMPOWER STAFF

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SERVICE POINTS

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MEMBERS READILY APPROACH SERVICE DESKS

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MEMBERS RECEIVE ASSISTANCE WHEN AND WHERE NEEDED

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https://www.flickr.com/photos/seamkkirjasto/13532305613

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https://www.flickr.com/photos/60584010@N00/3131239031

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https://www.flickr.com/photos/malbooth/10401642075

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https://www.flickr.com/photos/seeminglee/8345206363/

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ONLINE

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MEMBERS CAN EASILY ACCOMPLISH CRITICAL TASKS

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MEMBERS CAN EASILY SEARCH FOR ITEMS AND PLACE HOLDS

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SEARCH BOX HOURS LOCATION CONTACT EVENTS SERVICES

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NV = V/D NV = NET VALUE V = VALUE D = DISTRACTION

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THE SIZE OF YOUR WEBSITE IS COMMENSURATE WITH THE AMOUNT OF EFFORT YOU CAN DEVOTE TO IT

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JUNK DRAWER SYNDROME flickr.com/photos/29541077@N00/4711956912

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SIGNAL:NOISE

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SMALLER IS BETTER

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LESS IS LESS

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CONTENT IS WRITTEN FOR THE WEB

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How do you feel about reading this text? This might be a perfectly acceptable way to write a research paper or novel but websites aren’t for reading. Sorry to break it to you. People don’t want to read your website. They want to find your information. They’re on a mission and all of the extra text you’re putting on the screen is getting in the way of letting them accomplish their goals.

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FUNCTIONAL READING

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REMOVE UNNECESSARY WORDS

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REMOVE WORDS

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website tips WARNING!

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website tips

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WARNING!

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website tips flickr.com/photos/eye2eye/50892860

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? YOUR SITE = FAQ

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WARNING!

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TYPOGRAPHY

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Library Library

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PAGE RHYTHM

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MAKE IT SCANNABLE

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HEADING HEADING CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT

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HEADING HEADING CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT

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CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT HEADING CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT CONTENT HEADING

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NOT TOO SMALL NOT TOO BIG

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WEBSITE EMPLOYS DESIGN CONVENTIONS

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WEAREINFLUX.COM/PREFAB

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HOMEPAGE EXPRESSES WHAT CAN BE DONE ON THE SITE

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WARNING!

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INSERT

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WEBSITE IS EASY TO USE ON ALL DEVICES

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INSERT

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WEBSITE EMPLOYS THE LIBRARY’S VISUAL LANGUAGE

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UX PARTNERS

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LIBRARY SERVICES & PROGRAMS SOLVE PROBLEMS

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FINDING PURPOSE

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BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?

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http://www.flickr.com/photos/coffeegeek/3347992701 COMMUNITY PUBLISHERS

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CONTENT EXPERIENCES

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CREATION SPACES

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LIBRARY SPACE

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flickr.com/photos/oppl/8445207290/

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BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?

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COWORKING  SPACES COWORKING SPACES

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INSERT

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PUBLIC LIBRARIES JAN/FEB 09 SOLVING PROBLEMS

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BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?

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BIG PICTURE DESIGN TECHNIQUES WHAT IS UX? WHY UX?

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COMMUNITY EXPERTS

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! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 260

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flickr.com/photos/sualk61/3116650631/

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PROMOTE NEW
 STANDARDS
 OF SUCCESS

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EASY THEN INTERESTING

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NV = V/D NV = NET VALUE V = VALUE D = DISTRACTION

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WHO?

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GO 
 TEAM

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The whole building at all times should be managed in the broadest spirit of hospitality; the atmosphere should be as gracious, kindly and sympathetic as one’s own home. Then do away with all unnecessary restrictions, take down all the bars, and try to put face to face our friends the books and our friends the people. Miss Gratia Alta Countryman

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EVERY WE MAKE EXPERIENCE THE LIBRARY. WE’RE CREATING AFFECTS HOW PEOPLE LET’S MAKE SURE IMPROVEMENTS DECISION

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?????

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THANKS!! AARON SCHMIDT [email protected] M WEAREINFLUX.COM @WALKINGPAPER

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UX

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LIBRARIANS ARE DESIGNERS

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WHAT IS DESIGN?

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ARRANGING THINGS FOR A PURPOSE

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THE ROLE OF THE DESIGNER IS THAT OF A GOOD HOST ANTICIPATING THE NEEDS OF THEIR GUEST.

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5 STEPS OF DESIGN THINKING

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WHY DO KITCHEN TOOLS HURT MY HANDS?

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DESIGN RESEARCH ACTIVITY

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UNDERSTAND OBSERVE PROTOTYPE EVALUATE IMPLEMENT

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WEAREINFLUX.COM

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WEAREINFLUX.COM/PLANTECH15

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USABLELIBRARY.ORG

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WEAVEUX.ORG

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