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BUS 101: HUMAN RELATIONS IN BUSINESS Professor Nance 

UNDERSTANDING INDIVIDUAL DIFFERENCES Chapter 2 

Learning Objectives 1.  Make adjustments for the individual differences among people in dealing with them on the job. 2.  Develop insight into how your personality, mental ability, emotional intelligence, and values differ from others. 3.  Respond to personality differences among people. 4.  Respond to mental ability differences among people. 5.  Respond to differences in values among people. 

Individual Differences Have a profound effect on job performance and behavior 

Do you ever feel like THIS at work? 

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Sources of Individual Differences • Personality • Cognitive ability • Values • Emotional intelligence 

8 Major Personality Factors & Traits 

#1 Neuroticism (emotional instability) 

Silver Linings Playbook 

#2 - Extraversion Quantity or intensity of social interactions 

#3 - Openness Proactive seeking of experience for its own sake (intellectual curiosity) 

#4 - Agreeableness Quality of interpersonal orientation, such as being good natured 

#5 - Conscientiousness Organization, self-restraint, persistence, and motivation toward attaining goals 

#6 – Self-monitoring Process of observing and controlling how we are perceived by others Associated with career success & leadership Self-monitors are likely to “click” with others 

#7 – Risk taking & thrill seeking Propensity to take risks and pursue thrills 

#8 – Optimism Tendency to experience positive emotional states, and think that positive outcomes will occur (versus pessimism) 

8 Personality Traits 1.  Neuroticism 2.  Extraversion 3.  Openness 4.  Agreeableness 5.  Conscientiousness 6.  Self-monitoring 7.  Risk taking and thrill seeking 8.  Optimism 

Personality Type Testing 1.  Myers-Briggs Type Indicator (MBTI) 2.  Golden Personality Type Profiler 

Myers Briggs 

COGNITIVE ABILITY 

Intelligence The capacity to acquire and apply knowledge, including solving problems 

10,000 Hour Rule Malcolm Gladwell 

Malcolm Gladwell Interview 

Types of Intelligence Worksheet • Components of Traditional Intelligence • Multiple Intelligences • Emotional Intelligence