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PASSING THE CONSOLE Fostering the Next Generation of Ops Professionals Alice Goldfuss @alicegoldfuss

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Hello! I’m Alice. I’m an SRE with too much free time.

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Operations

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Operations Software Engineer

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Operations Tech Support Software Engineer

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Film

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“Expert” ->

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Questions for the Audience

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Dev

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Dev

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Dev

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Dev

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Ops

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Ops

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Ops

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Ops

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Why?

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#serverless #NoOps

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Options 1. What should we teach? 2. Who should we teach? 3. How should we teach?

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Options 1. What should we teach? 2. Who should we teach? 3. How should we teach?

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Tools Culture

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Tools

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Your tools don’t matter

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Culture

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LOL

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BEWARE OF BOFH

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Be curious

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• What’s this log message mean? • How does this protocol work? • Who is this user on my system?

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Build strong systems

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• What if we need to failover the database? • What if the cron job fails? • What if we get a spike in traffic?

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Serve your users

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• Keep things patched • Work with them on dev goals • Build automated infrastructure to take yourself out of the equation

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• Protect them from themselves

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“No, because” -> “Yes, but”

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1. Be curious 2. Build strong systems 3. Serve your users

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Options 1. What should we teach? 2. Who should we teach? 3. How should we teach?

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Options 1. What should we teach? 2. Who should we teach? 3. How should we teach?

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Dana Lawson

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Kelsey Hightower

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Charity Majors

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Support

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• Good troubleshooters • Fast learners • Familiar with different systems

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Bootcamp dev

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• Already know the basics • Mutually beneficial • Worst case: sympathy

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IT

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• Understand systems • Understand users • Can seem *too* easy

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Look farther

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Be curious Build strong systems Serve your users

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Tinkerer

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Organized

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r u ok?

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Service-oriented

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“Force push to master!”

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Carol

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Nuala

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Options 1. What should we teach? 2. Who should we teach? 3. How should we teach?

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Options 1. What should we teach? 2. Who should we teach? 3. How should we teach?

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• One to One • One to Many • Many to Many

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Apprentice

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Mentee

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Intern

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Give a talk

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Write docs!

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Ops School www.opsschool.org

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Share them

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Options 1. What should we teach? 2. Who should we teach? 3. How should we teach?

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Options 1. What should we teach? 2. Who should we teach? 3. How should we teach?

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Tools Culture

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Options 1. What should we teach? 2. Who should we teach? 3. How should we teach?

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Support IT Bootcamp dev

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Tinkerer Organized Service-oriented

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Options 1. What should we teach? 2. Who should we teach? 3. How should we teach?

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Ops

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Thanks! @alicegoldfuss

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Credits Font -> kreativekorp.com Art -> pixabay.com Pixels -> piskelapp.com Ops Engineer -> #WOCinTech Chat

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Thanks! @alicegoldfuss