Barely Managing - Speaker Deck

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1. Perfect Customer Service 2. Perfect Fit

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Perfect Customer Service

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• Verbally embraces the customer with a ﬁve- star welcome and a fond farewell • Can orchestrate the store adventure in the best possible way • Understands customer needs and connects them to the right person at the right time • Provides every customer with a superior customer experience

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Perfect Fit

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• You exude warmth, energy and charisma • You love meeting new people, you inspire them • You thrive on the unexpected • You get people, and people get you • You have a passion for customer service • You have a passion for Apple products • You nurture all budding technology crushes and lifelong Apple love aﬀairs

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Oh right, hi.

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matthew bischoﬀ

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matt

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@mb

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Barely Managing

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I’m new at this.

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My story

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Enough about me…

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Your story

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Engineers? Designers? Managers? Something cooler?

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3 questions

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1. What? 2. Why? 3. How?

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1. What is management? 2. Why manage? 3. How to manage?

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What?

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management

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maneggiare

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manus + agere

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hand + act

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“the art of getting things done through people”

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Management is abstraction.

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class CoreDataManager { }

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Don’t make the thing.

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Make the team that makes the thing.

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Engineering Product Program Project

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Why?

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Where do you want to be in 5 years?

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I know, I know.

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But, really.

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Where do you want to be in 5 years?

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Career Paths

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Senior ↑ Intermediate ↑ Junior ↑ Intern

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??? ↑ Architect ↑ Sr. Engineer ↑ Engineer

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Product, VP, CEO, CTO ↑ Director ↑ Manager ↑ Engineer

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Grow Aﬀect change Try something new

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We need you.

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How?

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You’re a manager. Now what?

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A lot changes quickly.

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Diﬀerent set of skills

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Write

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Edit

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“I think I'm just an editor, and I think every CEO is an editor. I think every leader in any company is an editor.” — Jack Dorsey

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Question

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Let go

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protocol MyselfDelegate { }

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Perform

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You’re always on stage.

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1. Safety 2. Courtesy 3. Show 4. Eﬃciency

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Take notes

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rdar://milk&eggs

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Plan

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Explain

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No one gets your team like you do.

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Critique

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Fearless Feedback

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Admit

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When you’re wrong

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When you’re unsure

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I don’t know.

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I don’t know. Let’s ﬁnd out.

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Stay human

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parking lot oﬄine circle back bandwidth net net action item bio break mindshare sync up alignment

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Humanize

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Tim $170,000 Angela $100,000 Eddy $100,000 Lisa $90,000

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Money is a resource. Time is a resource. Oil is a resource. An engineer is a person.

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cura personalis

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care for the whole person

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Trust

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Be interruptible. Don’t interrupt.

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1 : 1

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Compromise

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There can’t be 1,000 no’s.

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Protect

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Zoom out

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Perspective Zoom: Off

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Bond

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G.D.T.

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Improve

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Experience Reﬂection Action Evaluation

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Mentor

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“Stop making decisions. Over explain the ones you make.” — Chris Haseman

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“Don't ditch your natural personality when you have to lead.    This is especially true of humor.” — Tony Braithwaite

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“Don't get caught up in thinking you need to know everything or always be right.” — Kristi McIver

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“Beware expediency..” — Albert Bischoﬀ

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“It’s important to earn the right to lead.” — Donna Bischoﬀ

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• You exude warmth, energy and charisma • You love people, you inspire them • You thrive on the unexpected • You get people, and people get you • You have a passion for service • You have a passion for the product • You nurture all budding technology crushes and lifelong software love aﬀairs