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@HannahFoxwell
#DevOpsDaysZH
TECH IS EASY
HUMANS ARE HARD
@HANNAHFOXWELL
PRODUCT MANAGER @SERVERDENSITY
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@HannahFoxwell
#DevOpsDaysZH
YAY!
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@HannahFoxwell
#DevOpsDaysZH
WHAT DEVOPS MEANS TO
ME
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@HannahFoxwell
#DevOpsDaysZH
CALMS
CULTURE | AUTOMATION | LEAN | MEASUREMENT |
SHARING
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@HannahFoxwell
#DevOpsDaysZH
CALMS
CULTURE | AUTOMATION | LEAN | MEASUREMENT |
SHARING
HUMAN “STUFF”
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@HannahFoxwell
#DevOpsDaysZH
THE FOUR PILLARS OF
EFFECTIVE DEVOPS:
COLLABORATION
AFFINITY
TOOLS
SCALING EFFECTIVE DEVOPS
JENNIFER DAVIS & KATHERINE DANIELS
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@HannahFoxwell
#DevOpsDaysZH
THE FOUR PILLARS OF
EFFECTIVE DEVOPS:
COLLABORATION
AFFINITY
TOOLS
SCALING EFFECTIVE DEVOPS
JENNIFER DAVIS & KATHERINE DANIELS
HUMAN “STUFF”
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@HannahFoxwell
#DevOpsDaysZH
DEVOPS ASTONISHINGLY ENABLES
US TO SIMULTANEOUSLY IMPROVE
ORGANISATIONAL PERFORMANCE,
ACHIEVE THE GOALS OF ALL THE
VARIOUS FUNCTIONAL
TECHNOLOGY ROLES, AND IMPROVE
THE HUMAN CONDITION.
DEVOPS HANDBOOK
GENE KIM, JEZ HUMBLE, PATRICK DEBOIS & JOHN
WILLIS
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@HannahFoxwell
#DevOpsDaysZH
DEVOPS ASTONISHINGLY ENABLES
US TO SIMULTANEOUSLY IMPROVE
ORGANISATIONAL PERFORMANCE,
ACHIEVE THE GOALS OF ALL THE
VARIOUS FUNCTIONAL
TECHNOLOGY ROLES, AND IMPROVE
THE HUMAN CONDITION.
DEVOPS HANDBOOK
GENE KIM, JEZ HUMBLE, PATRICK DEBOIS & JOHN
WILLIS
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@HannahFoxwell
#DevOpsDaysZH
CONTAINERS WILL NOT FIX
YOUR BROKEN CULTURE
- BRIDGET KROMHOUT
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@HannahFoxwell
#DevOpsDaysZH
Culture determines what is acceptable or
unacceptable, important or unimportant,
right or wrong, workable or unworkable. It
encompasses all learned and shared,
explicit or tacit, assumptions, beliefs,
knowledge, norms, and values, as well as
attitudes, behavior, dress and language.
- businessdictionary.com
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@HannahFoxwell
#DevOpsDaysZH
DEVELOPERS DON’T CARE ABOUT PRODUCTION
OPS DON’T CARE ABOUT SHIPPING NEW
FEATURES
NO ONE CARES ABOUT SECURITY
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@HannahFoxwell
#DevOpsDaysZH
I THOUGHT I COULD FIX
EVERYTHING WITH
ENGINEERING
- TEMPLE GRANDIN
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@HannahFoxwell
#DevOpsDaysZH
TECH IS EASY.
HUMANS ARE HARD.
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@HannahFoxwell
#DevOpsDaysZH
I AM A CREATURE OF HABIT.
ALL OF THE BAD ONES.
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@HannahFoxwell
#DevOpsDaysZH
GET TO KNOW
YOUR BRAIN
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@HannahFoxwell
#DevOpsDaysZH
LEGACY
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@HannahFoxwell
#DevOpsDaysZH
LEGACY
- HARD TO
REPROGRAM
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@HannahFoxwell
#DevOpsDaysZH
TIME
MOTIVATION
UNINFORMED
OPTIMISM
INFORMED
PESSIMISM HOPEFUL
REALISM
REWARDING
COMPLETION
THE WELL OF
DESPAIR
THE EMOTIONAL CYCLE OF CHANGE
SOURCE:
ADAPTATION OF
KUBLER-ROSS
MODEL
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@HannahFoxwell
#DevOpsDaysZH
TIME
RATE OF
CHANGE
WHY DOES THIS FEEL SO HARD?
TECHNOLOGY
ADVANCEMEN
T
HUMAN
ADAPTABILITY
WE ARE HERE
LEARNING
FASTER &
GOVERNING
SMARTER
SOURCE:
THOMAS
FRIEDMAN
THANK YOU FOR
BEING LATE
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@HannahFoxwell
#DevOpsDaysZH
IF IT DOESN’T CHALLENGE
YOU, IT WON’T CHANGE YOU
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@HannahFoxwell
#DevOpsDaysZH
BLAME:
RESPONSIBILITY FOR A FAULT
OR WRONG
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@HannahFoxwell
#DevOpsDaysZH
HUMAN ERROR IS NOT THE
ROOTCAUSE OF FAILURE
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@HannahFoxwell
#DevOpsDaysZH
VIEW FAILURE AS AN
OPPORTUNITY TO LEARN
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@HannahFoxwell
#DevOpsDaysZH
TEAM
PSYCHOLOGICAL
SAFETY
TEAM
LEARNING
BEHAVIOURS
TEAM
PERFORMANCE
SOURCE: AMY EDMONSON
PSYCHOLOGICAL SAFETY AND LEARNING BEHAVIOUR IN WORK TEAMS
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@HannahFoxwell
#DevOpsDaysZH
TRUST:
A FIRM BELIEF IN THE
RELIABILITY, TRUTH, OR
ABILITY OF SOMEONE OR
SOMETHING.
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@HannahFoxwell
#DevOpsDaysZH
TRUST IS EARNED WHEN
ACTIONS MEET WORDS
- CHRIS BUTLER
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@HannahFoxwell
#DevOpsDaysZH
TRUST BEGETS TRUST. IF
YOU TRUST PEOPLE, YOU
MAKE THEM MORE
TRUSTWORTHY
- ERNEST FEHR
UNIVERSITY OF ZURICH
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@HannahFoxwell
#DevOpsDaysZH
BUT BUT BUT…
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@HannahFoxwell
#DevOpsDaysZH
LEGACY
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@HannahFoxwell
#DevOpsDaysZH
COPING WITH STRESS, REGULATING
NEGATIVE AFFECT, AND RESISTING
TEMPTATIONS REQUIRE SELF
CONTROL, AND AFTER SUCH SELF
CONTROL EFFORTS, SUBSEQUENT
ATTEMPTS AT SELF CONTROL ARE
MORE LIKELY TO FAIL
- ROY BAUMEISTER & MARK MURAVEN
SOURCE: SELF-REGULATION AND DEPLETION OF LIMITED RESOURCES:
DOES SELF CONTROL RESEMBLE A MUSCLE?
AMERICAN PHSYCHOLOGICAL ASSOCIATION
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@HannahFoxwell
#DevOpsDaysZH
AWARENESS IS THE
GREATEST AGENT FOR
CHANGE
- EKHARD TOLLE
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@HannahFoxwell
#DevOpsDaysZH
IF YOU CAN’T CHANGE YOUR
PEOPLE, CHANGE YOUR
PEOPLE
- BAD MANAGER
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@HannahFoxwell
#DevOpsDaysZH
LET’S TAKE A MORE HUMAN
APPROACH TO DEVOPS
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@HannahFoxwell
#DevOpsDaysZH
1. YOU HELP CREATE CULTURE
2. BLAME IS BARRIER TO
CHANGE
3. TRUST IS SOMETHING YOU DO
4. TECH CAN REMOVE STRESS
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@HannahFoxwell
#DevOpsDaysZH
THIS IS NOT SOMEONE
ELSE’S JOB (SORRY!)
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@HannahFoxwell
#DevOpsDaysZH
HAVE PATIENCE. ALL THINGS
ARE DIFFICULT BEFORE THEY
BECOME EASY
- SAADI
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@HannahFoxwell
#DevOpsDaysZH
THANK YOU!
TALK TO ME ABOUT:
• HUMANOPS
• DEVOPSDAYS LONDON
• MAKING LIFE ON-CALL SUCK LESS