Business and Technical Agility with Team Topologies (Retail, Manufacturing, Distribution) - Valtech and Commercetools - 2021-07-21

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TeamTopologies.com @TeamTopologies Business and Technical Agility with Team Topologies (Retail, Manufacturing, Distribution) Matthew Skelton co-author of Team Topologies @matthewpskelton Valtech/Commercetools - 21 July 2021

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2 Manuel Pais Independent IT organizational consultant and trainer Ex-dev, ex-build manager, ex-tester, ex-QA lead Twitter: @manupaisable LinkedIn: manuelpais Matthew Skelton Founder at Conﬂux Experience as: software developer, technical director, change enabler, conference organizer... Twitter: @matthewpskelton LinkedIn: matthewskelton

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Team Topologies 3 Organizing business and technology teams for fast ﬂow Matthew Skelton & Manuel Pais IT Revolution Press, 2019 teamtopologies.com/book

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“innovative tools and concepts for structuring the next generation digital operating model” Charles T. Betz, Principal Analyst, Forrester Research 4

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5 What is business agility? Being agile, not doing ‘Agile’ Valuable: product mindset Team Topologies examples

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How does Team Topologies help with business & technical agility? 6

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Team Topologies encourages decoupling of business concepts to help make the organization more responsive

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Team Topologies patterns help to turn blocking compliance checks into self-service, ﬂow-aligned, API-driven checks

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Team Topologies is partly a sense-making approach to help organizations gain situational awareness and therefore agility

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Team Topologies helps the organization to focus tightly on its core mission via streams and limiting team cognitive load

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11 What is business agility? Being agile, not doing ‘Agile’ Valuable: product mindset Team Topologies examples

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What is business agility? 12

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Business Agility: the ability to respond rapidly* to changing internal and external conditions (* in hours)

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14 Photo by Daniele Levis Pelusi on Unsplash Remote-ﬁrst

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15 Photo by chuttersnap on Unsplash Speed of change: technology, climate, geopolitical

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16 Photo by chuttersnap on Unsplash Increased global and local competition

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Questions to answer How would we optimize for a fast ﬂow of change?

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Questions to answer How would we make sure we focus on user needs?

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Questions to answer How would we easily ‘course-correct’ when we need to adjust?

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26 What is business agility? Being agile, not doing ‘Agile’ Valuable: product mindset Team Topologies examples

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Being agile, not doing ‘Agile’

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28 State of DevOps reports 2013 2014 2015 2016 2017 2018 2019 Annual survey of 1000-5000 IT professionals worldwide using rigorous statistical methods

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29 State of DevOps 2019 Analysis from responses of over 31,000 IT professionals worldwide over 6 years “an independent view into the practices and capabilities that drive high performance” + “Four Key Metrics”

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32 State of DevOps 2019 Key technical practices ● Lightweight change process ● Real DR testing ● Maintainable code ● Loosely-coupled systems ● Monitoring ● Trunk-based development ● Deployment automation

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34 4 key metrics: ‘Accelerate’ lead time deployment frequency Mean Time To Restore change fail percentage

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35 Fast feedback via deployment pipelines

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36 Good technical practices (TDD, …)

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37 Team ownership of software & services

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38 Conﬁguration in version control (Git)

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39 Cloud-native: transparent in operation

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40 Cloud-native: designed for automation

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42 Re-aligned architecture

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44 Domain-driven design (DDD) Untangle business concepts for faster ﬂow

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46 Wardley Maps Increase situational awareness and apply the right techniques - custom/product/utility

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48 Team Topologies Fast ﬂow, rapid feedback, team interactions, org evolution, team cognitive load, ...

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49 Rapid ﬂow of change

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50 Rapid feedback from running systems

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51 Handovers kill ﬂow

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55 Flow of change

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🔍 Track dependencies and separate as “blocking” vs “non-blocking” 56

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⏳ ⏳ Blocking Non- Blocking

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Remove barriers to ﬂow: hand-oﬀs, approval gates, manual inspections Replace with self-service APIs 58

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⚠ Compliance mindset shift: Permitting to Enabling 59

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“What would be needed for us to be compliant with security/ﬁnance/PII rules with multiple, decoupled, rapid ﬂows of change?” (Self-service APIs) Scaled Expertise 61

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Compliance as Code (API) 62 Flow of change Domain experts as Enabling team for compliance / governance

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63 What is business agility? Being agile, not doing ‘Agile’ Valuable: product mindset Team Topologies examples

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The value of a product mindset

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Product: Holistic User Experience Functionality + Design + Monetization + Content – Marty Cagan, 2010 65 Source: https://svpg.com/deﬁning-product/

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⚠ Product Management for internal platforms 76

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78 A platform is optional to use - no team is forced to use the platform

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Platforms must advocate for their platform product and “market” it to internal teams (User Personas, UX, talking...) Internal Marketing 79

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80 A platform is a curated experience for engineers (the customers of the platform).

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81 What is business agility? Being agile, not doing ‘Agile’ Valuable: product mindset Team Topologies examples

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Team Topologies examples

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Case studies in the TT book 83

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84 ...

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July 2021: 22 months since publication of TT Photo by noor Younis on Unsplash 85

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Industry examples on the TT website 86

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Organizations that Matthew and Manuel have worked with since 2019... 88

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A large European banking group A major cloud technology company GOV: Brazil, Canada, Norway, UK, US Several major telecoms companies A scale-up in Open Banking An aerospace laboratory Healthcare providers Several mortgage companies 89

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Case Study 90

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● Founded 2005 ● 70 stores in the UK ● £260m revenue ● 2500 employees ● 2019: changes to make IT more responsive 91

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High fragmentation of work and focus 92 Jan 2019

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Identify boundaries - business domain 93 m id-2019

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Team Topologies at DOES London 2019 94 Jun 2019

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Team Topologies for Product Managers 95 Jun 2019 “The Product Managers from each team took special interest in the team interaction types as it helped them to have useful, directed conversations about upcoming work, they could essentially fact-check their diﬀerent roadmaps and make sure that the interactions required were lined up in advance. “ -- Andy Norton, Software Development Manager, Footasylum

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Align to Team Topologies concepts 96 Aug 2019

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Combine with Wardley Mapping 97 Jan 2020

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Adopt the Thinnest Viable Platform 99 Feb 2020 Static data ﬁne to begin with: shops rarely move!

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Clarity of purpose from team types 100 Feb 2020

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Concepts ● Stream-aligned (business domain) ● Thinnest Viable Platform ● Evolving teams and interactions ● Combine with Wardley Mapping 101 teamtopologies.com/examples

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● Product Mgt superpowers ● Eﬀective comms during COVID-19 ● Responsive, autonomous teams Results 102 teamtopologies.com/examples

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“the interaction modes deﬁned by Team Topologies gave us real insight into how we could maintain eﬀective practices, and also cross-team collaboration.“ -- Andy Norton, Software Development Manager, Footasylum 103

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Thanks to: Paul Martin IT Director, Footasylum Andy Norton Software Development Manager, Footasylum 104

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133 What is business agility? Being agile, not doing ‘Agile’ Valuable: product mindset Team Topologies examples

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Respond rapidly to changing external and internal conditions

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Situational awareness, clarity of business purpose, good technical practices, localised decisions

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Strong focus on user needs and User Experience (UX), clear costs, viability, mission, ...

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Real-world examples

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How does Team Topologies help with business and technical agility? 138

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Team Topologies encourages decoupling of business concepts to help make the organization more responsive

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Team Topologies patterns help to turn blocking compliance checks into self-service, ﬂow-aligned, API-driven checks

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Team Topologies is partly a sense-making approach to help organizations gain situational awareness and therefore agility

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Team Topologies helps the organization to focus tightly on its core mission via streams and limiting team cognitive load

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What’s next? 143

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Free Resources 145 teamtopologies.com/resources (links, slides, video) teamtopologies.com/tools (templates, assessments, etc)

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Infographics ● Getting Started ● In a Nutshell 146 teamtopologies.com/infographics

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academy.teamtopologies.com

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TeamTopologies.com @TeamTopologies Team Topologies Partner Program 🤝 [email protected]

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TeamTopologies.com @TeamTopologies Sign up for news and tips: TeamTopologies.com

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153 Manuel Pais FlowOnRails Twitter: @manupaisable LinkedIn: manuelpais Matthew Skelton Conﬂux Twitter: @matthewpskelton LinkedIn: matthewskelton Copyright © Conﬂux Digital Ltd and FlowOnRails 2018-2021. All rights reserved. teamtopologies.com