運用自動化に必要な対応指針〜運用自動化をめぐる落とし穴と対応指針 /20180614-interop

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Operation Lab ӡ༻ઃܭϥϘ 1 ӡ༻ઃܭϥϘ߹ಉձࣾ γχΞΞʔΩςΫτ೾ా໺༟Ұ *OUFSPQ5PLZP ωοτϫʔΫӡ༻ࣗಈԽͱͦͷཏ਑൫ ʙαʔϏεՁ஋޲্ͷͨΊͷॲํᝦʙ ʙӡ༻ࣗಈԽΛΊ͙Δམͱ݀͠ͱରԠࢦ਑ ӡ༻ࣗಈԽʹඞཁͳରԠࢦ਑

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֓ཁ Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯຊདྷͷ໨తͰ͋Δɺӡ༻ͷޮ཰ԽʹΑΔ ʮαʔϏεఏڙՁ஋ͷ૿େʯͱʮ01&9ͷ࡟ݮʯΛ࣮ݱ ͢ΔͨΊͷɺඞཁͳࢦ਑Λఄࣔ͠·͢ɻ

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Operation Lab ӡ༻ઃܭϥϘ ΞδΣϯμ 3 ʮӡ༻ࣗಈԽʯͷམ݀͠ ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ ࣗ෼ୡͷʮӡ༻ʯʹର͢Δࢦ਑ΛܾΊΔ ʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑ ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑ ʮӡ༻ࣗಈԽʯͷͨΊͷࢦ਑ ·ͱΊ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͷམ݀͠ 4

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Operation Lab ӡ༻ઃܭϥϘ 5 ʮӡ༻ࣗಈԽʯʹ͸ ʮ஌ΒΕ͍ͯͳ͍ෆ౎߹ʯ ͕ଘࡏ͢Δ ݱ৔ࢹ఺ Ϛωδϝϯτࢹ఺

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ӡ༻ࣗಈԽɺෆ౎߹ͳਅ࣮ ݱ৔ࢹ఺ • ਅ࣮ࣗಈԽ͸ߗ௚Խ • ʮӡ༻ࣗಈԽʯ͸ɺۀ຿Λߗ௚Խͤ͞Δ • ʮ͓໾ॴରԠʯ͔͠Ͱ͖ͳ͍௿෇ՃՁ஋ͳӡ༻ݱ৔΁ • ਅ࣮਎͔ۙΒ࢝ΊΔͱෳࡶոحԽ • ʮ΍ΕΔͱ͜Ζ͔ΒࣗಈԽʯ͸ฐ֐ΛੜΉ • อक΋มߋ΋Ͱ͖ͳ͍ϞϊϦγοΫͳࣗಈԽ܈ͷ஀ੜ • ਅ࣮ࣗಈԽͷण໋͸୹͍ • ࣗಈԽͷण໋͸ɺظ଴ͨ͠ΑΓ΋ͣͬͱ୹͍ • ࢿ࢈ͱࢥͬͯؤுͬͨࣗಈԽ͕ɺ͋ͬͱ͍͏ؒʹෛ࠴Խ ແՁ஋Խ Operation Lab ӡ༻ઃܭϥϘ 6 ʮӡ༻ࣗಈԽʯʹ͸ɺʮ஌ΒΕ͍ͯͳ͍ෆ౎߹ʯ͕ଘࡏ͢Δ ʮӡ༻ࣗಈԽʯͷམ݀͠ ग़య:ʮӡ༻ࣗಈԽɺෆ౎߹ͳਅ࣮ʯ https://speakerdeck.com/opelab/20171212-automation

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ӡ༻ࣗಈԽɺෆ౎߹ͳਅ࣮ Ϛωδϝϯτࢹ఺ • ਅ࣮ʮӡ༻ࣗಈԽʯ͸໨తʹͳΓ΍͍͢ • ࣮࣭తͳޮՌ͕ͳͯ͘΋ɺಋೖࣗମ͕ʮ੒Ռʯͱͯ͠ධՁ͞Ε΍͍͢ɻ • ੒Ռ໨తͷਓʹΑΔʮমാ೶ۀతͳӡ༻ࣗಈԽʯ͕ߦΘΕ΍͍͢ɻ • ਅ࣮ʮӡ༻ࣗಈԽʯ͸Ϣʔβʹ͸ؔ܎ͳ͍ • Ϣʔβ͸ʮखಈ͔ࣗಈ͔ʯΑΓ΋ɺʮ඼࣭΍ೲظʯΛؾʹ͢Δɻ • αʔϏεՁ஋ͷ্͕Βͳ͍ࣗಈԽ͸Ϗδωεతʹ͸ແՁ஋ • ਅ࣮޻਺࡟ݮ໨తͷʮӡ༻ࣗಈԽʯ͸ࣗ໓ͷೖޱ • ʮ࡟ݮ͞Εͨ޻਺ʯ͕੒ՌࢦඪͱͳΓɺ࠷ऴతʹ޻਺θϩ΁ͷྗֶ͕ಇ͘ɻ • ݁Ռͱͯ͠ʮ޻਺ʯͰ͸ͳ͘ʮӡ༻Ձ஋ʯͷ࡟ݮεύΠϥϧʹೖΔɻ ແՁ஋Խ Operation Lab ӡ༻ઃܭϥϘ 7 ʮӡ༻ࣗಈԽʯʹ͸ɺʮ஌ΒΕ͍ͯͳ͍ෆ౎߹ʯ͕ଘࡏ͢Δ ʮӡ༻ࣗಈԽʯͷམ݀͠ ग़య:ʮੜ͖࢒Δӡ༻؅ཧऀ ʙӡ༻ࣗಈԽΛ੒ޭͤ͞Δਓɺࣦഊͤ͞Δਓʙʯ https://speakerdeck.com/opelab/20180608-itmedia-sre

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ʮӡ༻ࣗಈԽʯʹࣦഊ͢ΔՄೳੑ͸ߴ͍ 8 ೔ຊͷʮӡ༻ࣗಈԽʯ͸ɺԿΒ͔ͷܗͰࣦഊ͢Δ͜ͱ͕ଟ͍ɻ ϚωδϝϯτىҼͷʮӡ༻ࣗಈԽʯࣦഊ ʮӡ༻ࣗಈԽʯͷམ݀͠ ݱ৔ىҼͷʮӡ༻ࣗಈԽʯࣦഊ ࣗಈԽʹΑͬͯߗ௚Խ͢Δɻ ਎͔ۙΒ࢝ΊͯෳࡶոحԽ͢Δɻ ࣗಈԽͷण໋͕୹͔͘ɺ޻਺͕ແବʹͳΔɻ ʮӡ༻ࣗಈԽ͕໨తʯʹͳΓ໎૸͢Δɻ ʮϢʔβʹϝϦοτͷແ͍ӡ༻ࣗಈԽʯΛ͢Δɻ ʮ޻਺࡟ݮ໨తͷӡ༻ࣗಈԽʯͰӡ༻Ձ஋͕ݮ໣͢Δɻ Operation Lab ӡ༻ઃܭϥϘ ग़య:ʮੜ͖࢒Δӡ༻؅ཧऀ ʙӡ༻ࣗಈԽΛ੒ޭͤ͞Δਓɺࣦഊͤ͞Δਓʙʯ https://speakerdeck.com/opelab/20180608-itmedia-sre

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ʮࣗಈԽʹΑͬͯશͯղܾ͢Δʯͱߟ͑Δਓ ۀ຿Λ၆ᛌͤͣɺ਎͔ۙΒ࣮૷͠͸͡ΊΔਓ ʮଟػೳɺ׬શࣗಈԽʯͷເΛ໨ࢦ͢ਓ ӡ༻ࣗಈԽΛࣦഊͤ͞Δਓͷಛ௃ 9 ʮӡ༻ࣗಈԽʯͷམ݀͠ ʮӡ༻ࣗಈԽ͕໨తʯʹͳΔਓ ੒Ռ໨౰ͯ Ϣʔβͷ͜ͱ͕ࢹ໺ʹແ͍ਓ ʮ޻਺࡟ݮ໨తͰӡ༻ࣗಈԽʯ͢Δਓ ӡ༻ࣗಈԽΛࣦഊͤ͞ΔϚωʔδϟ ӡ༻ࣗಈԽΛࣦഊͤ͞Δӡ༻ΤϯδχΞ ʮӡ༻ࣗಈԽ͸੒ޭͨ͠ʯ͜ͱʹ͞Ε͍ͯΔͨΊɺࣦഊ͕දʹग़ͯ͘Δ͜ͱ͸ແ͍ɻ Operation Lab ӡ༻ઃܭϥϘ ग़య:ʮੜ͖࢒Δӡ༻؅ཧऀ ʙӡ༻ࣗಈԽΛ੒ޭͤ͞Δਓɺࣦഊͤ͞Δਓʙʯ https://speakerdeck.com/opelab/20180608-itmedia-sre

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ 10

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ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ ैདྷ Operation Lab ӡ༻ઃܭϥϘ 11 ϝϯόʔ ࣗಈԽ ৚݅෇͖ • ָ͍͠ • ࣗݾߠఆײ͍͢͝ • ޻਺࡟ݮ • ϛεͷ௿ݮ ࣗಈԽ͞ΕΔਓ ʮຊ౰ʹྑ͘ͳ ΔʯͳΒ͹ Թ౓ࠩ ؅ཧ৬ ࣮૷ऀ ࣗಈԽ͢Δਓ ࣗಈԽͤ͞Δਓ ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ

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ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ ࠷ۙ Operation Lab ӡ༻ઃܭϥϘ 12 ؅ཧ৬ ࣮૷ऀ ϝϯόʔ ࣗಈԽ ܦӦ૚ ࣗಈԽ͢Δਓ ࣗಈԽͤ͞Δਓ ࣗಈԽ͞ΕΔਓ զ͕ࣾ΋ɺ͜Ε͔Β͸ ʮӡ༻ࣗಈԽʯͩ ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ

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ʮӡ༻ࣗಈԽʯϒʔϜ͕༩͑ΔΠϯύΫτ Operation Lab ӡ༻ઃܭϥϘ 13 ؅ཧ৬ ࣮૷ऀ ϝϯόʔ ࣗಈԽ ܦӦ૚ ࣗಈԽ͢Δਓ ࣗಈԽͤ͞Δਓ ࣗಈԽ͞ΕΔਓ զ͕ࣾ΋ɺ͜Ε͔Β͸ ʮӡ༻ࣗಈԽʯͩ ʮӡ༻ࣗಈԽʯ੒ޭ ͕࠷༏ઌ ʮӡ༻ࣗಈԽʯ੒ޭ ͕࠷༏ઌ ӡ༻ۀ຿ ͕࠷༏ઌ Թ౓͕֦ࠩେ ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ

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ʮӡ༻ࣗಈԽϒʔϜʯͰΑ͋͘Δݱ࣮ Operation Lab ӡ༻ઃܭϥϘ 14 ϝϯόʔ ܦӦ૚ ࣗಈԽ͞ΕΔਓ զ͕ࣾ΋ɺ͜Ε͔Β͸ ʮӡ༻ࣗಈԽʯͩ Թ౓ࠩ ௚ܸ ӡ༻ۀ຿ ͕࠷༏ઌ º ؅ཧ৬ ࣮૷ऀ ࣗಈԽ͢Δਓ ࣗಈԽͤ͞Δਓ ʮӡ༻ࣗಈԽ͕໨తʯͱͳΓ ݱ৔ͱဃ཭ͯ͠໎૸͠͸͡ΊΔ ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ

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ʮӡ༻ࣗಈԽϒʔϜʯͰΑ͋͘Δݱ࣮ Operation Lab ӡ༻ઃܭϥϘ 15 ϝϯόʔ ܦӦ૚ ࣗಈԽ͞ΕΔਓ ͏Ήզ͕ࣾ΋ ʮӡ༻ࣗಈԽʯ͍ͯ͠Δͳ ؅ཧ৬ ࣮૷ऀ ࣗಈԽ͢Δਓ ࣗಈԽͤ͞Δਓ ʮӡ༻ࣗಈԽ੒ޭʯ զʑͷखฑ ӅΕʮӡ༻ͰΧόʔʯ Ͱ޻਺͕૿ՃɾӬଓԽ ӡ༻ݱ৔ͷݱ࣮ ݟͨ໨ͷ੒Ռ ݱ৔ɾݱ࣮ͱͷဃ཭ ੒Ռใࠂ ʮӡ༻ࣗಈԽʯಋೖલͷํ͕ Ϛγͳ৔߹΋༗Δ ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ

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ʮӡ༻ࣗಈԽʯϒʔϜ΁ͷରԠ Operation Lab ӡ༻ઃܭϥϘ 16 ؅ཧ৬ ࣮૷ऀ ϝϯόʔ ܦӦ૚ ࣗಈԽ͢Δਓ ࣗಈԽͤ͞Δਓ ࣗಈԽ͞ΕΔਓ ্͔Βʮӡ༻ࣗಈԽ͠ΖʯͱݴΘΕͨΒ ݱ৔͸໎૸ʹר͖ࠐ·ΕΔ զ͕ࣾ΋ɺ͜Ε͔Β͸ ʮӡ༻ࣗಈԽʯͩ ઌճΓͯ͠ରԠͰ͖Δঢ়ଶʹ͓ͯ͘͠ඞཁ͕͋Δ ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ

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ʮӡ༻ࣗಈԽʯϒʔϜ΁ͷରԠ Operation Lab ӡ༻ઃܭϥϘ 17 ઌճΓͯ͠ରԠͰ͖Δঢ়ଶʹ͓ͯ͘͠ඞཁ͕͋Δ ʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑ ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑ ʮӡ༻ࣗಈԽʯͷͨΊͷࢦ਑ ࣗ෼ୡͷʮӡ༻ʯʹର͢Δࢦ਑ΛܾΊ͓ͯ͘ ʮӡ༻ࣗಈԽʯΛΊ͙Δঢ়گ

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Operation Lab ӡ༻ઃܭϥϘ ࣗ෼ୡͷʮӡ༻ʯʹର͢Δࢦ਑ΛܾΊΔ 18

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Operation Lab ӡ༻ઃܭϥϘ ʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑ 19 ࣗ෼ୡͷʮӡ༻ʯʹର͢Δࢦ਑ΛܾΊΔ

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ʮ01&9ͷ࡟ݮʯͷҙຯΛͲ͏ଊ͑Δ͔ ཱ৔ΩϟογϡΞ΢τͷ࡟ݮͰ͋Δɻ ཱ৔අ༻ରޮՌͷվળͰ͋Δɻ Operation Lab ӡ༻ઃܭϥϘ 20 Operating Expenditure ·ͨ͸ Operating Expense ͷུͰɺ ೔ຊޠͰ͸ʮӡ༻ҡ࣋අʯͱ͍ͬͨҙຯɻ (Ұൠʹɺϥϯχϯάίετͱ͍ΘΕΔ) 01&9ͱ͸ 01&9ͷ࡟ݮͱ͸ ઈରత࡟ݮ ૬ରత࡟ݮ ग़య: NTTPC༻ޠղઆࣙయ https://www.nttpc.co.jp/yougo/OPEX.html ʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑

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ཱ৔ΩϟογϡΞ΢τͷ࡟ݮͰ͋Δɻ ʮ01&9ͷ࡟ݮʯʹ͸छྨͷཱ৔͕͋Δ Operation Lab ӡ༻ઃܭϥϘ 21 ཱ৔අ༻ରޮՌͷվળͰ͋Δɻ ઈରత࡟ݮ ૬ରత࡟ݮ • ΩϟογϡΞ΢τͱ͍͏ग़݂ΛݮΒͨ͢Ίʹߦ͏ɻ • ݱ৔ͷೳྗͱબ୒ࢶ΋ಉ࣌ʹ࡟ݮ͞Ε͍ͯ͘ɻ • ܦӦةػͷࡍʹ͸༗ޮͳखஈɻ ଞʹબ୒ࢶ͕ແ͍৔߹ • අ༻͋ͨΓͷޮՌΛվળ͢ΔͨΊʹߦ͏ɻ • ޮՌ͕ݟࠐΊΔͷͰ͋Ε͹Ұ࣌తͳඅ༻૿େ΋ೝΊΔɻ • த௕ظతʹඅ༻͸૿େ͢Δ͕ɺޮՌ͸ߋʹ૿େ͢Δɻ ʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑

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ΩϟογϡΞ΢τ࡟ݮ͢ΔͱͲ͏ͳΔ͔ 22 Operation Lab ӡ༻ઃܭϥϘ • ʮ࡟ݮ͞Εͨ޻਺ʯ͕ࢦඪʹͳΔͨΊɺ࠷ऴతʹ01&9θϩΛ໨ࢦ͢ྗ ֶ͕ಇ͘ɻ • ݁Ռɺʮ01&9ʯ͚ͩͰ͸ͳ͘ʮӡ༻Ձ஋ʯͷ࡟ݮεύΠϥϧʹೖΔɻ ຖ೥ΩϟογϡΞ΢τͷΛ࡟ݮ͢Δྫ Πϝʔδ ۀ຿ͷ΍ΓํΛม͑ͣʹ ΩϟογϡΞ΢τΛݮΒ͢ͱ ࣌ؒࠩͰӡ༻Ձ஋΋௿ݮ͢Δ 0 20 40 60 80 100 2017 2018 2019 2020 2021 2022 ઈରత࡟ݮ ʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑

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23 ʮ޻਺࡟ݮ੒ޭʯ զʑͷखฑ ޻਺࡟ݮεύΠϥϧ͕ൃੜ ӅΕ޻਺ͷ૿ՃɾӬଓԽ ਓһ࡟ݮͷ܁Γฦ͠ʹΑΔۭಎԽ ϝϯόʔ ӡ༻ݱ৔ͷݱ࣮ Operation Lab ӡ༻ઃܭϥϘ ʮ࡟ݮ͞ΕͨΩϟογϡΞ΢τ ޻਺ ʯ͚͕ͩࢦඪʹͳΔͨΊ ۀ຿Λվળ͢ΔͨΊʹඞཁͳʮҰ࣌తͳ޻਺૿Ճʯ ࢦඪ΁ͷٯߦ ΋ೝΊΔ͜ͱ͕Ͱ͖ͳ͘ͳΔɻ ΩϟογϡΞ΢τ࡟ݮͷ໰୊఺ ؅ཧ৬ ࣮૷ऀ ʮ޻਺࡟ݮ੒ޭʯ զʑͷखฑ ʮ޻਺࡟ݮ੒ޭʯ զʑͷखฑ ʮ޻਺࡟ݮ੒ޭʯ զʑͷखฑ ݟͨ໨ͷ੒Ռ ӡ༻ͷՁ஋௿ݮɺۭಎԽεύΠϥϧʹͭͳ͕ΔՄೳੑ͕ߴ͍ ઈରత࡟ݮ ʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑

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ʮඅ༻ରޮՌվળʯͱ͢ΔͱͲ͏ͳΔ͔ 24 Operation Lab ӡ༻ઃܭϥϘ අ༻ରޮՌ අ༻ ޮՌ Quality Cost Delivery ඼࣭ͱ͍͏Ձ஋؍ ࣌ؒͱ͍͏෺ੑ ֹۚͱ͍͏෺ੑ 0 20 40 60 80 100 120 140 160 180 2017 2018 2019 2020 2021 2022 ۀ຿ͷ΍ΓํΛม͑Δ͜ͱͰ ΩϟογϡΞ΢τʹର͢Δ ӡ༻Ձ஋͕૿Ճ͢Δ ૬ରత࡟ݮ ޮՌΛ૿΍ͨ͢Ίʹ౤ࢿ͢Δɺͱ͍͏બ୒ࢶ͕ੜ·ΕΔɻ ೥౓ʹඅ༻Λ௥Ճ͠ɺҎޙඅ༻૿ͰޮՌ૿ʹ੒ޭͨ͠৔߹ ͋͘·Ͱ΋Πϝʔδ ʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑

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Operation Lab ӡ༻ઃܭϥϘ ࢀߟϦιʔεΛԿ΋ม͑ͣʹվળ͢Δͷ͸ʮແཧʯ 25 ग़య:ʮϦΫϧʔτྲྀSRE Πϯϑϥӡ༻͕αʔϏεΛม͑Δੈքʯ https://speakerdeck.com/rtechkouhou/rikurutoliu-sre-inhurayun-yong-gasabisuwobian-erushi-jie?slide=46 ޮՌΛ૿΍ͨ͢Ίʹ౤ࢿ͢Δɺͱ͍͏બ୒ࢶ͸ඞཁɻ ૬ରత࡟ݮ ʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑

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Operation Lab ӡ༻ઃܭϥϘ 26 Ͳ͜ʹରͯ͠ ͲΜͳՁ஋Λಧ͚Δ͔ Deliver y ࣌ؒͱ͍͏Ձ஋ ࣌ؒͱ͍͏ʮ෺ੑʹΑΔධՁʯͳͷͰ٬؍Խ͠΍͍͢ ·ͣʮೲظʯͷݱঢ়ͱظ଴஋Λ೺Ѳ͢Δɻ ʮඅ༻ରޮՌվળʯͷ໰୊఺ ޮՌ Quality Delivery ඼࣭ͱ͍͏Ձ஋؍ ࣌ؒͱ͍͏෺ੑ ૬ରత࡟ݮ ʮޮՌʯΛద੾ʹ೺ѲɺධՁ͢Δ͜ͱ͕೉͍͠ ʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑

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Operation Lab ӡ༻ઃܭϥϘ ·ͱΊʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑ 27 0 20 40 60 80 100 120 140 160 180 2017 2018 2019 2020 2021 2022 ( ) ( ) ઈରత࡟ݮ ૬ରత࡟ݮ ࣄۀܧଓ͕લఏͳΒ͹ɺ૬ରత࡟ݮͱଊ͑Δ΂͖ ʮ01&9ͷ࡟ݮʯͷଊ͑ํͰະདྷ͸ҟͳΔ ʮ01&9ͷ࡟ݮʯͷͨΊͷࢦ਑

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Operation Lab ӡ༻ઃܭϥϘ 28 ʮೲظ୹ॖʯͰ৚݅ಆ૪ ʮ01&9ͷ࡟ݮʯΛཁٻ͞Εͨͱ͖͸ Λߟ͑ͯΈ·͠ΐ͏ Cost ֹۚͱ͍͏෺ੑ Delivery ࣌ؒͱ͍͏෺ੑ • Ϣʔβͷຬ଍౓͕޲্͢Δɻ • αʔϏεͷεϧʔϓοτ͕޲্͢Δɻ ച্͕޲্͢ΔՄೳੑ ૬ରత࡟ݮ

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Operation Lab ӡ༻ઃܭϥϘ ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑ 29 ࣗ෼ୡͷʮӡ༻ʯʹର͢Δࢦ਑ΛܾΊΔ

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Operation Lab ӡ༻ઃܭϥϘ 30 ग़యܦӦ৘ใֶձ೥य़قશࠃݚڀൃදେձʮӡ༻ۀ຿ϓϩηεͷϞσϧԽʯ ސ٬ɾ֎෦αʔϏε outbound inbound outbound inbound ֎෦ࢧԉ૊৫ inbound inbound ӡ༻ϝϯόʔ outbound inbound ಺෦ڠௐ/ࢧԉ૊৫ inbound outbound ϦΫΤετ σϦόϦ σϦόϦ σϦόϦ σϦόϦ ϦΫΤετ ϦΫΤετ ϦΫΤετ ӡ༻ݱ৔ ૭ޱ ϑϩϯτΤϯυ όοΫΤϯυ outbound outbound ʮӡ༻ʯΛʮαʔϏεσϦόϦʯͱଊ͑Δ ϦΫΤετʹର͢ΔσϦόϦͷ܁Γฦ͠ ى఺͔ͭऴ఺ ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑

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Operation Lab ӡ༻ઃܭϥϘ ͜͜ʹରͯ͠ ͲΜͳՁ஋Λಧ͚Δ͔ αʔϏεՁ஋͸ސ٬ʹͲ͏Өڹ͢Δ͔Ͱܾ·Δ 31 ૊৫಺෦͚ͩΛҙࣝͨ͠ӡ༻ʹ͸αʔϏεՁ஋͕ແ͍ ग़యܦӦ৘ใֶձ೥य़قશࠃݚڀൃදେձʮӡ༻ۀ຿ϓϩηεͷϞσϧԽʯ ސ٬ɾ֎෦αʔϏε outbound inbound outbound inbound ֎෦ࢧԉ૊৫ inbound inbound ӡ༻ϝϯόʔ outbound inbound ಺෦ڠௐ/ࢧԉ૊৫ inbound outbound ϦΫΤετ σϦόϦ σϦόϦ σϦόϦ σϦόϦ ϦΫΤετ ϦΫΤετ ϦΫΤετ ӡ༻ݱ৔ ૭ޱ ϑϩϯτΤϯυ όοΫΤϯυ outbound outbound ֤૊৫͕ͲΜͳ ෇ՃՁ஋Λ෇༩ ͢Δͷ͔ Quality Deliver y ඼࣭ͱ͍͏Ձ஋ ࣌ؒͱ͍͏Ձ஋ Cost ίετ͸ೲظͱ඼࣭ʹର͢Δ݁ՌͰ͋Δɻ ೺Ѳ͸Ͱ͖Δ੍͕ޚͰ͖ͳ͍ ɻ ֹۚͱ͍͏෺ੑ ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑

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Operation Lab ӡ༻ઃܭϥϘ ωοτϫʔΫӡ༻ͷՁ஋දݱͷ೉͠͞ 32 • ೉҆͠͞ఆ͍ͯͯ͋ͨ͠Γ·͑ • ௿ϨΠϠʔʹର͢Δӡ༻ͷͨΊɺ্ҐϨΠϠʔશͯʹӨڹͯ͠͠·͏ɻ • τϥϒϧ࣌ʹ͋ΒΏΔͱ͜Ζ͔ΒౖΒΕΔ͕ɺ҆ఆ࣌͸๨ΕΒΕ͕ͪɻ • ೉͠͞ʮαʔϏεσϦόϦʯͱݴ͍੾Εͳ͍ • ωοτϫʔΫӡ༻ͦͷ΋ͷ͸ʮঢ়ଶͷఏڙʯʹ͍ۙɻ • ύέοτૹड৴ΛσϦόϦͱݴ͑ͳ͘΋ͳ͍͕ɺཻ౓͕ۃ୺ʹখ͗͢͞Δɻ • ೉͠͞Πϯλʔωοτӡ༻͸૬ޓ઀ଓӡ༻ • ࣗ෼͚ͩ׬ᘳͳӡ༻͍ͯͯ͠΋ɺର޲ଆىҼͷো֐ʹӨڹΛड͚Δɻ • ͱݴͬͯର޲ଆʹखΛग़͢͜ͱ͕Ͱ͖ΔΘ͚Ͱ΋ͳ͍ɻ ੍ޚൣғ֎ ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑

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Operation Lab ӡ༻ઃܭϥϘ ωοτϫʔΫӡ༻ͷՁ஋දݱͷ೉͠͞Λ෼ղ 33 • ೉҆͠͞ఆ͍ͯͯ͋ͨ͠Γ·͑ • ௿ϨΠϠʔʹର͢Δӡ༻ͷͨΊɺ্ҐϨΠϠʔશͯʹӨڹͯ͠͠·͏ɻ • τϥϒϧ࣌ʹ͋ΒΏΔͱ͜Ζ͔ΒౖΒΕΔ͕ɺ҆ఆ࣌͸๨ΕΒΕ͕ͪɻ • ೉͠͞ʮαʔϏεσϦόϦʯͱݴ͍੾Εͳ͍ • ωοτϫʔΫӡ༻ͦͷ΋ͷ͸ʮঢ়ଶͷఏڙʯʹ͍ۙɻ • ύέοτૹड৴ΛσϦόϦͱݴ͑ͳ͘΋ͳ͍͕ɺཻ౓͕ۃ୺ʹখ͗͢͞Δɻ ωοτϫʔΫӡ༻ͷछྨΛঢ়ଶมߋͰ෼ྨ͢Δ ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑

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Operation Lab ӡ༻ઃܭϥϘ ωοτϫʔΫӡ༻ͷՁ஋දݱͷ೉͠͞Λ෼ղ 34 • ೉͠͞Πϯλʔωοτӡ༻͸૬ޓ઀ଓӡ༻ • ࣗ෼͚ͩ׬ᘳͳӡ༻͍ͯͯ͠΋ɺର޲ଆىҼͷো֐ʹӨڹΛड͚Δɻ • ͱݴͬͯର޲ଆʹखΛग़͢͜ͱ͕Ͱ͖ΔΘ͚Ͱ΋ͳ͍ɻ ੍ޚൣғ֎ ωοτϫʔΫӡ༻ͷൣғΛ؅ཧՄೳੑͰ෼͚Δ ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑

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Operation Lab ӡ༻ઃܭϥϘ ωοτϫʔΫӡ༻ͷछྨΛঢ়ଶมߋͰ෼͚Δ 35 Quality Cost Delivery ඼࣭ͱ͍͏Ձ஋؍ ࣌ؒͱ͍͏෺ੑ ֹۚͱ͍͏෺ੑ Ϣʔβ αʔϏε σϦόϦ αʔϏεσϦόϦͱ2$% ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑ ঢ়ଶ؅ཧ ωοτϫʔΫӡ༻ͦͷ΋ͷ͸ʮঢ়ଶͷఏڙʯʹ͍ۙɻ Քಇ཰͔ΒͷҾ͖ࢉͰͷධՁʹͳΓ͕ͪɻ Ձ஋ෆ໌ྎɺ௿Ϧλʔϯ ඇαʔϏεσϦόϦ มߋ؅ཧ αʔϏεσϦόϦͱͯ͠දݱ͢Δ͜ͱ͸Մೳɻ 2 ඼࣭ ΍% ೲظ ʹΑͬͯՁ஋Λ໌ࣔͰ͖Δɻ Ձ஋໌ྎɺߴϦλʔϯ αʔϏεσϦόϦ

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Operation Lab ӡ༻ઃܭϥϘ ωοτϫʔΫӡ༻ͷൣғΛ؅ཧՄೳੑͰ෼͚Δ 36 ओʹɺ؅ཧձܭ ۀ੷ධՁج४ͳͲ Ͱ࢖ΘΕΔ༻ޠͰ ʮ؅ཧऀ͸ࣗΒ੍ޚͰ͖Δൣғʹ͓͍ͯͷΈ੹೚Λ໰ΘΕΔʯ ͱ͍͏൑அج४ ؅ཧՄೳੑͱ͸ ૬ޓ઀ଓ໢ ωοτϫʔΫ؅ཧऀ͕ࣗΒ੍ޚͰ͖Δൣғ͕ڱ͍ɻ ϦεΫͷ૝ఆ΍੍ޚ͕೉͍͠ɻ ؅ཧෆՄೳɺߴϦεΫ ࣗ໢಺ ؅ཧऀ͕ࣗΒઃܭɾ࣮૷Ͱ͖Δൣғ͕޿͍ɻ ϦεΫͷ૝ఆ΍੍ޚ͕ൺֱత༰қͰ͋Δɻ ؅ཧՄೳɺ௿ϦεΫ ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑

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Operation Lab ӡ༻ઃܭϥϘ ωοτϫʔΫӡ༻ͷՁ஋දݱϞσϧ 37 ૬ޓ઀ଓ໢ ࣗ໢಺ ঢ়ଶ؅ཧ มߋ؅ཧ ؅ཧෆՄೳ ؅ཧෆՄೳ ؅ཧՄೳ ؅ཧՄೳ Ձ஋ෆ໌ྎ Ձ஋ෆ໌ྎ Ձ஋໌ྎ Ձ஋໌ྎ αʔϏεσϦόϦ ؅ཧՄೳੑࢹ఺ αʔϏεσϦόϦࢹ఺ ඇαʔϏεσϦόϦ ௿ϦεΫ௿Ϧλʔϯ ௿ϦεΫߴϦλʔϯ ߴϦεΫ௿Ϧλʔϯ ߴϦεΫߴϦλʔϯ ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑

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Operation Lab ӡ༻ઃܭϥϘ ·ͱΊʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑ 38 ૬ޓ઀ଓ໢ ࣗ໢಺ ঢ়ଶ؅ཧ มߋ؅ཧ αʔϏεσϦόϦ ؅ཧՄೳੑࢹ఺ αʔϏεσϦόϦࢹ఺ ඇαʔϏεσϦόϦ ͲͷྖҬͷఏڙՁ஋Λ ૿େ͍ͤͯ͘͞ͷ͔ ϦεΫͱϦλʔϯ͸໨҆Ͱ͢ɻݱ৔ͷࣄ৘ʹΑͬͯҟͳΔ৔߹͕͋Γ·͢ɻ ௿ϦεΫ௿Ϧλʔϯ ௿ϦεΫߴϦλʔϯ ߴϦεΫ௿Ϧλʔϯ ߴϦεΫߴϦλʔϯ Ͳ͜Λબ୒ͯ͠΋ྑ͍͕ɺಉ࣌ʹෳ਺ྖҬΛ໨ࢦ͞ͳ͍ ʮαʔϏεఏڙՁ஋ͷ૿େʯͷͨΊͷࢦ਑ ʮޮ཰Խʯର৅ͷܾఆ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͷͨΊͷࢦ਑ 39 ࣗ෼ୡͷʮӡ༻ʯʹର͢Δࢦ਑ΛܾΊΔ

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Operation Lab ӡ༻ઃܭϥϘ 40 ʮ͍ͬͨΜࣗಈԽͯ͠͠·͑͹ ͋ͱ͸໘౗ΛݟΔඞཁ͕ͳ͍ʯ ͱࢥ͍ͬͯ·ͤΜ͔

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͷϥΠϑαΠΫϧ 41 ઃܭɾ࣮૷ ܧଓతͳอक Ҿ͖ܧ͗ ʮӡ༻ࣗಈԽʯͷϥΠϑαΠΫϧશମΛ ӡ༻ݱ৔Ͱ໘౗ݟΔඞཁ͕͋Δ ʮӡ༻ࣗಈԽʯͷͨΊͷࢦ਑ ࣗಈԽ

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ద੾ʹʮӡ༻ࣗಈԽʯͰ͖Δͷ͸ݱ৔͚ͩ Operation Lab ӡ༻ઃܭϥϘ 42 ࢖͏ਓ͕ࣗ෼Ͱઃܭɾ࣮૷͢Δ͔͠ͳ͍ গͳ͘ͱ΋ઃܭ੹೚͸ӡ༻ݱ৔ʹ͋Δ ϝϯόʔ • ӡ༻ۀ຿Λద੾ʹந৅Խ ϞσϧԽ ͢Δඞཁ͕͋Δɻ • ந৅Խ͞ΕͨϞσϧΛɺݱ৔࠷దͳܗͰ࣮૷͢Δඞཁ͕͋Δɻ • ؀ڥͷมԽʹ߹ΘͤͯઃܭΛਵ࣌มߋ͢Δඞཁ͕͋Δɻ ࣗ෼Ͱ࢖Θͳ͍ਓͷઃܭɾ࣮૷͸͙͢ݱ৔ͱဃ཭͢Δ جຊ͸಺੡ ʮӡ༻ࣗಈԽʯͷͨΊͷࢦ਑ ઃܭɾ࣮૷

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ʮӡ༻ࣗಈԽʯʹ͸ܧଓతͳอक͕ඞཁ Operation Lab ӡ༻ઃܭϥϘ 43 ࣮૷΍ಋೖ͢Ε͹͢Δ΄Ͳɺอक޻਺͸ਹΉ • ಠ࣮ࣗ૷΍ΧελϚΠζ͸࠷௿ݶʹ͢Δɻ • ߹ཧੑ͕͋Ε͹ɺπʔϧʹ࠷దԽ͢ΔͨΊʹۀ຿Λมߋ͢Δɻ • ੈͷதͷ΍Γํʹ߹Θͤͨํ͕ɺαϙʔτ΋ड͚΍͘͢ɺ৘ใ΋ଟ͍ɻ • ࣗಈԽ͸ಋೖ౰ॳ͕࠷ߴͷՁ஋ɺৗʹ௠෗Խ΍ෛ࠴Խ͍ͯ͘͠ɻ • ৗʹݱ৔࠷దԽ͍ͯͨ͘͠Ίʹ͸ɺਝ଎ͳมߋ͕ඞཁɻ • ੬ऑੑ͕ൃ֮ͨ͠৔߹ʹ΋ɺਝ଎ͳमਖ਼͕ඞਢɻ ʮӡ༻ࣗಈԽʯͷͨΊͷࢦ਑ ܧଓతͳอक ඞཁे෼ͳอक޻਺Λʮӡ༻ࣗಈԽʯʹ੝ΓࠐΉ อक޻਺Λ཈੍͢Δ޻෉

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ʮӡ༻ࣗಈԽʯ͸ʮҾ͖ܧ͗ʯ·Ͱ͕είʔϓ Operation Lab ӡ༻ઃܭϥϘ 44 ٽ͖ͳ͕Βɺప໷Ͱ ϦόʔεΤϯδχΞϦϯά ࣍ͷ୲౰ऀ ࣮૷ऀ ҟಈ΍స৬Ͱ΋͏͍ͳ͍ ݱ࣮ʹ͸Ҿ͖ܧ͗Ͱ͖ͳ͍ʮӡ༻ࣗಈԽʯ͸ଟ͍ 8IZ͸෮ݩͰ͖ͳ͍͜ͱ͕ଟ͍ɻ ॲཧ಺༰͸Θ͔ͬͯ΋ɺ໨త͸Θ͔Βͳ͍ ʮӡ༻ࣗಈԽʯͷͨΊͷࢦ਑ Ҿ͖ܧ͗

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Operation Lab ӡ༻ઃܭϥϘ ·ͱΊʮӡ༻ࣗಈԽʯͷͨΊͷࢦ਑ 45 ʮӡ༻ࣗಈԽʯͷͨΊͷࢦ਑ ʮӡ༻ࣗಈԽʯΛ࣮ࡍʹ࢖͏ਓ͕ઃܭɾ࣮૷͢Δ • ࣗ෼Ͱ࢖Θͳ͍ਓͷઃܭɾ࣮૷͸͙͢ݱ৔ͱဃ཭͢Δɻ • গͳ͘ͱ΋ઃܭ੹೚͸ӡ༻ݱ৔͕࣋ͭඞཁ͕͋Δɻ ઃܭɾ࣮૷ ܧଓతͳอक Ҿ͖ܧ͗ ඞཁे෼ͳอक޻਺Λʮӡ༻ࣗಈԽʯʹ੝ΓࠐΉ • ʮࣗಈԽͯ͠͠·͑͹͋ͱ͸໘౗ΛݟΔඞཁ͕ͳ͍ʯ͜ͱ͸ͳ͍ɻ • ৗʹݱ৔࠷దԽ͍ͯͨ͘͠Ίʹ͸ɺਝ଎ͳมߋͰ͖Δ޻਺͕ඞཁɻ ʮӡ༻ࣗಈԽʯ͸Ҿ͖ܧ͗·Ͱ͕ඞਢൣғͱߟ͑Δ • ݱ࣮ʹ͸Ҿ͖ܧ͗Ͱ͖ͳ͍ʮӡ༻ࣗಈԽʯ͸ଟ͍ɻ • ʮٽ͖ͳ͕Βɺప໷ͰϦόʔεΤϯδχΞϦϯάʯ͸͋Γ͕ͪɻ ʮӡ༻ࣗಈԽʯͷϥΠϑαΠΫϧશମΛ ӡ༻ݱ৔Ͱ؅ཧɾ੍ޚ͢Δ

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Operation Lab ӡ༻ઃܭϥϘ ·ͱΊ 46

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ʮӡ༻ࣗಈԽʯʹࣦഊ͢ΔՄೳੑ͸ߴ͍ 47 ೔ຊͷʮӡ༻ࣗಈԽʯ͸ɺԿΒ͔ͷܗͰࣦഊ͢Δ͜ͱ͕ଟ͍ɻ ϚωδϝϯτىҼͷʮӡ༻ࣗಈԽʯࣦഊ ·ͱΊ ݱ৔ىҼͷʮӡ༻ࣗಈԽʯࣦഊ ࣗಈԽʹΑͬͯߗ௚Խ͢Δɻ ਎͔ۙΒ࢝ΊͯෳࡶոحԽ͢Δɻ ࣗಈԽͷण໋͕୹͔͘ɺ޻਺͕ແବʹͳΔɻ ʮӡ༻ࣗಈԽ͕໨తʯʹͳΓ໎૸͢Δɻ ʮϢʔβʹϝϦοτͷແ͍ӡ༻ࣗಈԽʯΛ͢Δɻ ʮ޻਺࡟ݮ໨తͷӡ༻ࣗಈԽʯͰӡ༻Ձ஋͕ݮ໣͢Δɻ Operation Lab ӡ༻ઃܭϥϘ

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Operation Lab ӡ༻ઃܭϥϘ ࢦ਑01&9ͷ࡟ݮ 48 0 20 40 60 80 100 120 140 160 180 2017 2018 2019 2020 2021 2022 ( ) ( ) ઈରత࡟ݮ ૬ରత࡟ݮ ࣄۀܧଓ͕લఏͳΒ͹ɺ૬ରత࡟ݮͱଊ͑Δ ʮ01&9ͷ࡟ݮʯͷଊ͑ํͰະདྷ͸ҟͳΔ ·ͱΊ

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Operation Lab ӡ༻ઃܭϥϘ ࢦ਑αʔϏεఏڙՁ஋ͷ૿େ 49 ૬ޓ઀ଓ໢ ࣗ໢಺ ঢ়ଶ؅ཧ มߋ؅ཧ αʔϏεσϦόϦ ؅ཧՄೳੑࢹ఺ αʔϏεσϦόϦࢹ఺ ඇαʔϏεσϦόϦ ͲͷྖҬͷఏڙՁ஋Λ ૿େ͍͔ܾͤͯ͘͞ΊΔ ϦεΫͱϦλʔϯ͸໨҆Ͱ͢ɻݱ৔ͷࣄ৘ʹΑͬͯҟͳΔ৔߹͕͋Γ·͢ɻ ௿ϦεΫ௿Ϧλʔϯ ௿ϦεΫߴϦλʔϯ ߴϦεΫ௿Ϧλʔϯ ߴϦεΫߴϦλʔϯ Ͳ͜Λબ୒ͯ͠΋ྑ͍͕ɺಉ࣌ʹෳ਺ྖҬΛ໨ࢦ͞ͳ͍ ·ͱΊ ʮޮ཰Խʯର৅ͷܾఆ ωοτϫʔΫӡ༻

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯΛ࣮ࡍʹ࢖͏ਓ͕ઃܭɾ࣮૷͢Δ • ࣗ෼Ͱ࢖Θͳ͍ਓͷઃܭɾ࣮૷͸͙͢ݱ৔ͱဃ཭͢Δɻ • গͳ͘ͱ΋ઃܭ੹೚͸ӡ༻ݱ৔͕࣋ͭඞཁ͕͋Δɻ ඞཁे෼ͳอक޻਺Λʮӡ༻ࣗಈԽʯʹ੝ΓࠐΉ • ʮࣗಈԽͯ͠͠·͑͹͋ͱ͸໘౗ΛݟΔඞཁ͕ͳ͍ʯ͜ͱ͸ͳ͍ɻ • ৗʹݱ৔࠷దԽ͍ͯͨ͘͠Ίʹ͸ɺਝ଎ͳมߋͰ͖Δ޻਺͕ඞཁɻ ʮӡ༻ࣗಈԽʯ͸Ҿ͖ܧ͗·Ͱ͕ඞਢൣғͱߟ͑Δ • ݱ࣮ʹ͸Ҿ͖ܧ͗Ͱ͖ͳ͍ʮӡ༻ࣗಈԽʯ͸ଟ͍ɻ • ʮٽ͖ͳ͕Βɺప໷ͰϦόʔεΤϯδχΞϦϯάʯ͸͋Γ͕ͪɻ ࢦ਑ʮӡ༻ࣗಈԽʯͷͨΊͷࢦ਑ 50 ઃܭɾ࣮૷ ܧଓతͳอक Ҿ͖ܧ͗ ·ͱΊ ʮӡ༻ࣗಈԽʯͷϥΠϑαΠΫϧશମΛ ӡ༻ݱ৔Ͱ؅ཧɾ੍ޚ͢Δ

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Operation Lab ӡ༻ઃܭϥϘ 51 IUUQXXXPQFSBUJPOMBCDPKQ OperationLab ӡ༻ઃܭ