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How we connected lights and phones to improve the Business? Reaping Business Value through IoBT User Experience | UXINDIA 2015 Image under fair use only 

Electricity changed nearly everything about the way we live and work—and that scale of transformation is possible with the Internet of Things. Ian Goldin Director of Oxford Martin School, University of Oxford User Experience | UXINDIA 2015 Image under fair use only 

This is not Internet of Things Billions of Devices Connected User Experience | UXINDIA 2015 

This is Internet of Things Connected Devices become an Intelligent System of Systems User Experience | UXINDIA 2015 

IoT Statistics 30 Billion Connected Devices by 2020 189 IoT Startups as of Sept 2014 $7.1 Trillion Economic Gain for US Economy by 2030 $1.8 Trillion Economic Gain for China by 2030 $14.2 Trillion IoT could add to the Global Economy 4.1 Billion M2M Connections User Experience | UXINDIA 2015 Source : Accenture Research 

What are we doing with this disruptive technology? User Experience | UXINDIA 2015 The Next Technology Revolution Image under fair use only 

Consumer Goods IoT is equipped in the homes for controlling your Air Conditioner, stabilizing your room temperature, locking your doors and recording your favorite TV shows – Seriously? User Experience | UXINDIA 2015 Image under fair use only 

How ready are the companies to adopt IoT for Business? 84% 73% 7% Perceived IoT Readiness Industry Reality Ready to create new service-based income streams from IoT Yet to make concrete progress with IoT Have a comprehensive strategy for IoT User Experience | UXINDIA 2015 Source : Accenture Research 

Which sectors can leverage IoT? Finance Travel Utilities Industries Construction Entertainment Healthcare High Tech Automobile Energy Consumer Goods Retail Telecom User Experience | UXINDIA 2015 Source : TCS Global Trend Study 

Automobile With the data your car is giving about what’s happening with it, you can imagine having a Formula One-type pit crew show up at your home and fill up the gas and change the tyres! Tim Armstrong, CEO of AOL User Experience | UXINDIA 2015 Image under fair use only Source : TCS Global Trend Study 

Consumer Goods A US-based payment solutions firm says, a refrigerator equipped with sensors can contact the local store to automatically order whatever needs to be restocked and have it delivered. Frank Bisignano, Chairman and CEO of FirstData User Experience | UXINDIA 2015 Image under fair use only Source : Accenture Research 

Industries At Marathon Oil refineries employees wear a wireless multi-gas detector that tracks exposure to harmful gases. Plant managers can monitor status, location and safety of all employees on site and individuals press a panic button to call for help. User Experience | UXINDIA 2015 Image under fair use only Source : TCS Global Trend Study 

Information Technology IFTTT has helped my company seek out potential clients. IFTTT recipe searches Twitter for tweets around a specific keyword, and then alerts the company, so it can seize the opportunity and reach out to the user. Jeff Ferguson, CEO of Fang Digital Marketing User Experience | UXINDIA 2015 Image under fair use only Source : Business News Daily 

Agriculture Monsanto used mapping data on all 25 million farming fields in America by field shape, type of crop, crop yields, soil capacity and other critical metrics. By adding that data to Monsanto’s data on seed yields, farmers can better understand which seeds will grow best in which fields and under what conditions. User Experience | UXINDIA 2015 Image under fair use only Source : Research Study by Flexera Software 

Impact of IoT in Business 57% IoT drives revenue growth 42% IoT enhances employee safety 46% IoT optimizes utilization of Assets 43% IoT improves operational efficiency 26% IoT improves customer experience 33% IoT automates mundane work User Experience | UXINDIA 2015 Image under fair use only Source : Accenture Research 

A Simple IoT Concept Hardware LED Bulbs Microwave Sensor Internet Movement Patterns Emergency Alarm User Experience | UXINDIA 2015 Sensor Database Digital Service 

Wake up! It’s Story Time! Image under fair use only User Experience | UXINDIA 2015 

The Story of a 200 year old large financial firm in the world.. User Experience | UXINDIA 2015 Image under fair use only 

The Problem There was an acute delay in resolving issues of high priority as the employees sometimes were away from desks or did not check their mails User Experience | UXINDIA 2015 Image under fair use only 

The Internet of Business Things Initiative User Experience | UXINDIA 2015 All Business related things that could be connected to network 

The Internet of Business Things Initiative User Experience | UXINDIA 2015 Creating Smart Systems by connecting them logically 

How the company leveraged IoT? Incidents Systems , IP Lights & Phones Whenever a new issue is raised with Priority 1,2 or 3, the lights on the floor glows accordingly (RAG) alerting the employees to start resolving the issue – Enhanced Customer Experience User Experience | UXINDIA 2015 Image under fair use only 

The Problem Employees had delay in joining high priority issue calls due to problems like dialing the wrong numbers or being away from desks User Experience | UXINDIA 2015 Image under fair use only 

How the company leveraged IoT? IP Phones, Outlook Meetings & Mobile Phones When you have a meeting, you don’t need to enter the call details to connect, rather the IP phones automatically sync up with your mail and connects the call with one click – Enhanced Employee Experience User Experience | UXINDIA 2015 Image under fair use only 

The Problem Employees weren’t really happy to do monotonous works on everyday basis like sending mails to groups or excel related works User Experience | UXINDIA 2015 Image under fair use only 

How the company leveraged IoT? IFTTT and Bots for Internal Apps The company is leveraging the concept of IFTTT and Bots for internal applications where the employees can set rules across applications to reduce monotonous work - Enhanced Employee Experience User Experience | UXINDIA 2015 Image under fair use only 

How the company leveraged IoT? Robots Revolution The Company is assessing the capabilities of Robotics in Financial Markets to leverage them as Advisors for the Investors of the company User Experience | UXINDIA 2015 Image under fair use only 

The Client Satisfaction Results – Nov 2014 97% 94% 90% Overall Client Satisfaction From 91% Would recommend the Company From 89% Innovative Solutions From 87% 99% 92% 68% Client Expectations From 91% Strategic Partnership From 86% Better than Competitors From 60% User Experience | UXINDIA 2015 

Strategic choices before implementing IoT Which capabilities to pursue? – Monitor, Control, Optimize or Automate Functionality: Embedded in the product vs. in the cloud? Open or closed system? What data to capture? Change the business model? Sell data to outside parties? Expand product scope? Reduce costs or increase revenue? Increase the speed or efficiency of your business? Improve customer or employee experience? User Experience | UXINDIA 2015 

Oh Wait! What is the take for UX Designers? User Experience and Internet of Things You’ve got to start with the Customer Experience and work back towards the technology – not the other way round. Steve Jobs, Former CEO of Apple Inc. User Experience | UXINDIA 2015 Image under fair use only 

The more we connect, the better it gets. User Experience | UXINDIA 2015 Image under fair use only Source : Internet.org 

Prashanth Shanmugam User Experience & Interaction Designer in.linkedin.com/in/prashanthshanmugam [email protected]