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DevOps Community Of Practice @nathenharvey chef.io

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Scale

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We are on a journey Awakenings Continuous Everything Outcome- centric IT

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technology culture

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INFRA OPS SECURITY NETWORK CLOUD DEV BUSINESS CUSTOMER OUTCOME

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SERVICE OPERATIONS SERVICE DELIVERY MIDDLEWARE/ESB/PLATFORM INFRASTRUCTURE SERVICES LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business APPLICATION DEVELOPMENT Service-oriented IT

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THOUGHT LEADERS BEST PRACTICES IDEAS KNOWLEDGE STRATEGY TRENDS TECHNOLOGY Centers of Excellence

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THOUGHT LEADERS BEST PRACTICES IDEAS KNOWLEDGE STRATEGY TRENDS TECHNOLOGY Centers of Excellence

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SERVICE OPERATIONS SERVICE DELIVERY MIDDLEWARE/ESB/PLATFORM INFRASTRUCTURE SERVICES LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business APPLICATION DEVELOPMENT Service-oriented IT

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SERVICE OPERATIONS SERVICE DELIVERY MIDDLEWARE/ESB/PLATFORM INFRASTRUCTURE SERVICES LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business APPLICATION DEVELOPMENT You aren’t my only customer

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LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business SERVICE OPERATIONS SERVICE DELIVERY MIDDLEWARE/ESB/PLATFORM INFRASTRUCTURE SERVICES APPLICATION DEVELOPMENT The business takes control

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LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business LOB Line of Business SERVICE OPERATIONS SERVICE DELIVERY MIDDLEWARE/ESB/PLATFORM INFRASTRUCTURE SERVICES APPLICATION DEVELOPMENT The business takes control

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Will Moore Director, Engineering Services Aaron’s, Inc. @willmoore

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LOB Line of Business LOB Line of Business LOB Line of Business Vertical Integration

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LOB Line of Business LOB Line of Business LOB Line of Business Application Development Community Infrastructure Services Community Vertical Integration with Communities of Practice

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THOUGHT LEADERS BEST PRACTICES IDEAS KNOWLEDGE STRATEGY TRENDS TECHNOLOGY Centers of Excellence

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ECOMMERCE DATACENTER OPS ANALYTICS HARDWARE IOT MANAGED SERVICES BUSINESS Communities of Practice CONTINUOUS AUTOMATION

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Non-bullet slide Non-bullet slide subtitle Community of Practice •  Collaborative •  Inclusive •  Do Change

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Align Incentives & Objectives • On my team responsibilities are shared

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Make the Work Visible

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Failure is an opportunity to learn • On my team failures are treated primarily as opportunities to improve the system

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Assessing Information Processing •  On my team… ●  information is actively sought ●  failures are learning opportunities, and messengers of them are not punished ●  responsibilities are shared ●  cross-functional collaboration is encouraged and rewarded ●  new ideas are welcomed ●  failures are treated primarily as opportunities to improve the system

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A typology of organisational cultures https://continuousdelivery.com/images/westrum.png | http://qualitysafety.bmj.com/content/13/suppl_2/ii22

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A cultural and professional movement focused on how to build and operate high-velocity organizations, born from the experiences of its practitioners. DevOps

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Non-bullet slide Non-bullet slide subtitle Community Our Foundation

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INFRA OPS SECURITY NETWORK CLOUD DEV BUSINESS CUSTOMER OUTCOME

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OPS SECURITY NETWORK CLOUD DEV BUSINESS CUSTOMER OUTCOME INFRA

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OPS SECURITY NETWORK CLOUD DEV BUSINESS CUSTOMER OUTCOME INFRA

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Questions That Matter in Service to Real Work •  How do we decrease the time between software deployments? •  How do we minimize the time required to detect incidents? •  How do we minimize the time required to recover from incidents? •  How do we improve cross-team collaboration?

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Thank You! Nathen Harvey VP, Community Development Chef Software, Inc. @nathenharvey .