Good for Whom? Harvard University Libraries

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GOOD FOR WHOM? MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY

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These wonderfully intricate things we build have become part of people’s lives, things they use every day. “ Trent Walton “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70

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http://sitorsquat.com

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“ Indiﬀerence towards people and the reality in which they live is the one and only cardinal sin in design. Dieter Rams

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“ Kendra Shimmell People may think that design is about screens, objects, or logos, but it’s actually about people. https://twitter.com/MrAlanCooper/status/263730888678993921

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https://twitter.com/#!/ebellempire/status/172355190232592384

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GET HERE? HOW DID WE

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Design for the person at the next bench. “ Hewlett-Packard

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Welcome to OPAC Catalog of Your Local Library You may search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)

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HOW DO WE DO THIS?

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HOW DO THEY DO THIS?

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MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/

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MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE

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MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE ALL KNOWLEDGE

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http://www.uie.com/articles/magic_escalator/ MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

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http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

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http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

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http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE } KNOWLEDGE GAP MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

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CURRENT KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TARGET KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

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CURRENT KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TRAIN IN G MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

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http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

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http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE SIM PLIFYIN G MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE

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http://www.uie.com/articles/magic_escalator/ TRAIN IN G

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HOW DO WE DO THIS?

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http://www.uie.com/articles/magic_escalator/ SIM PLIFYIN G

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HOW DO THEY DO THIS?

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The Inmates are Running the Asylum There is little diﬀerence technically between a complicated, confusing program and a simple, fun, and powerful product. “ Alan Cooper

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The Inmates are Running the Asylum The diﬀerence is one of culture, training, and attitude of the people who make them. “ Alan Cooper

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HOW WE CHOOSE, DESIGN, CREATE OUR TOOLS, POLICIES, SERVICES

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Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3

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WHAT IT DOES

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Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3 BEHAVIORAL

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HOW TO DO IT

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INTERNAL QUESTIONS

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HOW DO WE DO THIS?

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“ The library world has been far too gullible, far too willing to regard any technical advance as a service advance. Jonathan D. Lauer & Steve McKinzie Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The Reference Librarian, 79/80, 46..

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Your members don’t come to the library to find books, or magazines, journals, films or musical recordings. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/

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They come to hide from reality or understand its true nature. They come to ﬁnd solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-ﬁrst-principles/

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[Libraries] let people transform themselves through access to information and one another. “ Andromeda Yelton andromedayelton.com/blog/2015/02/16/c4l15-keynote-transcript/ Photo: Molly Tomlinson photoclave.com/

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Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3 BEHAVIORAL HUMAN

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FEEL HOW PEOPLE

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People will forget what you said, and what you did, but they will never forget how you made them feel. “ Maya Angelou

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Designing for Emotion Designing an interface to be usable is like a chef creating edible food. “ Aarron Walter

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Aarron Walter, Designing for Emotion

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Aarron Walter, Designing for Emotion

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EXTERNAL QUESTION

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HOW DO THEY DO THIS?

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http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intuition, it’s about expert listening. “ Whitney Hess

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HUMAN 3 1 2 BEHAVIORAL FUNCTIONAL

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HUMAN 3 1 2 BEHAVIORAL FUNCTIONAL

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PEOPLE OVER PROCESSES

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PEOPLE YOUR LIBRARY IS

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http://usablelibrary.org

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http://libux.co

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http://futurelib.wordpress.com

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http://weaveux.org

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http://twitter.com/HogwartsUXLib

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“The Space Between You and Me,” The Manual, Issue #1, 2012. Good technology makes us feel like we are inching closer to who we truly want to be. “ Frank Chimero

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Designing for Emotion “ Aarron Walter We [should] stop thinking of the interfaces we design as dumb control panels, and think of them as the people our target audience wants to interact with.

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Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998. We make so many connections here on earth. Look at us—I’ve just met you, but I’m investing in who you are, and who you will be, and I can’t help it. “ Fred Rogers