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How to Start On-Boarding of SRE Takeshi Kondo SRE at Quipper @chapsy / @chaspy_en #srecon19onboarding SRECon19 Asia/Pacific

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2018/06/20 Joined Quipper as SRE 2019/06/14 Speaking at SRECon 2

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2018/06/20 Joined Quipper as SRE 2018/12/xx I started working independently 2019/06/14 Speaking at SRECon Half year 3

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2018/06/20 Joined Quipper as SRE 2018/12/xx I started working independently 2019/06/14 Speaking at SRECon Half year Why? 4

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Team side My side

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Team side My side

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No On-Boarding Mechanism

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Team side My side

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My side Technical Challenge Mental Problem

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My side Technical Challenge Mental Problem

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Technical Challenge Previous Job Quipper Product Provide IaaS as a cloud provider Providing educational services as SaaS Role Software Engineer SRE Operation No (Not DevOps) Yes Environment On-premiss Cloud

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Technical Challenge Former Job Quipper Product Provide IaaS as a cloud provider Providing educational services as SaaS Role Software Engineer SRE Operation No (Not DevOps) Yes Environment On-premiss Cloud Big challenge to me

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My side Technical Challenge Mental Problem

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Negative Loop Technical Gap Takes time to work Feel anxiety Feel anxiety Takes time to work Feel anxiety Takes time to work Feel anxiety

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Why did I do on-boarding?

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2018/06/20 Joined Quipper as SRE 2018/12/xx I started working independently 2018/12/xx Next SRE joined 2019/06/14 Speaking at SRECon

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Should I do On-boarding?

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“On-boarding works effectively even for senior engineers”

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2018/06/20 Joined Quipper as SRE 2018/12/xx I started working independently 2018/12/xx Next SRE joined 2019/02/xx He finished my On-boarding 2019/06/14 Speaking at SRECon

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2018/06/20 Joined Quipper as SRE 2018/12/xx I started working independently 2018/12/xx Next SRE joined 2019/02/xx He finished my On-boarding 2 month

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2018/06/20 Joined Quipper as SRE 2018/12/xx I started working independently 2018/12/xx Next SRE joined 2019/02/xx He finished my On-boarding 2 month Definition of finishing On-boarding =>To Be able to work independently

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Achievement Me: ——————> 6 months No On-boarding process NextSRE: ——> 2 months With my On-boarding

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Agenda • Back Ground • What is On-boarding? • How to start On-boading? • To apply beyond SRE • Takeaways

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Agenda • Background • What is On-boarding? • How to start On-boading? • To apply beyond SRE • Takeaways

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On-boarding is NOT an account creation nor just assigning tasks

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On-boarding is Mechanism

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For early strength of the new joiners

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“On-boarding works effectively even for senior engineers”

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What did I need?

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My side Technical Challenge Mental Problem

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Technical gap and Anxiety -> Less Outcome

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KeyPoint • Reduce anxiety • Narrow the scope of thinking

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Agenda • Background • What is On-boarding? • How to start On-boading? • To apply beyond SRE • Takeaways

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Agenda • Background • What is On-boarding? • How to start On-boading? • Define the goal • Design the learning experience • Review through 1on1 • To apply beyond SRE • Takeaways

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How to start On-Boading? • Define the goal • Design the learning experience • Review through 1on1

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To define the goal, let’s ask 3 simple questions

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Questions to define the goal • What is your team’s • mission? • responsibility? • daily work?

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Mission / Responsibility / Daily Work Mission Daily Work Responsibility Proactive action based on team values Goal for On-boarding

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In the case of Quipper SRE Mission Daily Work Responsibility Make it reliable and stable our services Proactive approach for stability Fixes server instability / failure Response to @sre Change an infrastructure with code React an alert Review Pull-Request Take long-term task

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In the case of Quipper SRE Mission Daily Work Responsibility Make it reliable and stable our services Proactive approach for stability Fixes server instability / failure Response to @sre Change an infrastructure with code React an alert Review Pull-Request Take long-term task The goal of on-boarding is to be able to do these task by themselves

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How to start On-Boading? • Define the goal • Design the learning experience • Review through 1on1

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“Concrete learning experiences should happen for the entire time leading up to the SRE going on- call.” IUUQTMBOEJOHHPPHMFDPNTSFTSFCPPLDIBQUFSTBDDFMFSBUJOHTSFPODBMM

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“Concrete learning experiences should happen for the entire time leading up to the SRE going on- call.” IUUQTMBOEJOHHPPHMFDPNTSFTSFCPPLDIBQUFSTBDDFMFSBUJOHTSFPODBMM

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Design the learning experience Goal Change an infrastructure with code React an alert Review Pull-Request Take long-term task How should they learn to achieve the goal?

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Design the learning experience Goal Change an infrastructure with code React an alert Review Pull-Request Take long-term task Preparation Change an Infrastructure Review Pull-Request Learn / React an alert Take long-term task

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Design the learning experience Goal Change an infrastructure with code React an alert Review Pull-Request Take long-term task Preparation Change an Infrastructure Review Pull-Request Learn / React an alert Take long-term task

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Check List

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SRE Handbook

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Design the learning experience Goal Change an infrastructure with code React an alert Review Pull-Request Take long-term task Preparation Change an Infrastructure Review Pull-Request Learn / React an alert Take long-term task

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Change an Infrastructure

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Release release/

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FMPRT First Meaningful Pull Request Time https://scrapbox.io/ohbarye/First_Meaningful_Pull_Request_Time (In Japanese)

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Design the learning experience Goal Change an infrastructure with code React an alert Review Pull-Request Take long-term task Preparation Change an Infrastructure Review Pull-Request Learn / React an alert Take long-term task

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Review Pull-Request

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Design the learning experience Goal Change an infrastructure with code React an alert Review Pull-Request Take long-term task Preparation Change an Infrastructure Review Pull-Request Learn / React an alert Take long-term task

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Learn an alert

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Design the learning experience Goal Change an infrastructure with code React an alert Review Pull-Request Take long-term task Preparation Change an Infrastructure Review Pull-Request Learn / React an alert Take long-term task

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Take long-term task

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Design the learning experience Goal Change an infrastructure with code React an alert Review Pull-Request Take long-term task Preparation Change an Infrastructure Review Pull-Request Learn / React an alert Take long-term task

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How to start On-Boading? • Define the goal • Design the learning experience • Review through 1on1

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Review weekly through 1on1: 3 questions • What do you do recently? • What are you plan for the next week? • Are you in any trouble?

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Review weekly through 1on1 • What do you do recently? • What are you plan for the next week? • Are you in any trouble?

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Review weekly with 1on1: How close you are to goal? Change an infrastructure with code Review Pull-Request React an alert Take mid/long term task Need some more time… ✅ Need some more time… ✅ Goal for On-boarding

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Agenda • Background • What is On-Boarding? • How to start On-Boading? • To apply beyond SRE • Takeaways

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Can also be used for teams other than SRE

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Web Developer’s OnBoarding • Remove the fear of new joiner • Make a fixed task efficient • Improve continuously

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Issue Template & Continuously improve For new joiner For mentor

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To other product

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Improve by new joiner

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Future work

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Agenda • Background • What is On-Boarding? • How to start On-Boading? • To apply beyond SRE • Takeaways

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Takeaways What's important for On-boarding? • Getting rid of the anxiety • Narrow the scope of thinking How To start on-Boarding? 1. Define the goal • From Mission / Responsibility / Daily Work of your team 2. Design the learning experience • Should be concrete and ordered to achieve the goal 3. Review through 1on1 • Check the reach of Goal and get rid of troubles

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Let’s begin from simple 3 questions • What is your team’s mission? • What is your team’s responsibility? • What is your team’s daily work?

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Any question? Tweet me #srecon #srecon19onboarding @chaspy_ @chaspy_en take.she12@gmail.com

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Thank You! chaspy chaspy_ / chaspy_en Site Reliability Engineer at Quipper Takeshi Kondo