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Intro  of  Heroku  Support Technical Support Engineer Keiko Oda (@keiko713) 1 Thursday, May 22, 14

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About  Me 2 Heroku  Support  Engineer Working  for  Heroku  for  13  months! Used  to  work  for  SIer  in  Tokyo Study  abroad  in  SF  for  2  years Thursday, May 22, 14

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Heroku  Support 3 Thursday, May 22, 14

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Heroku  Support  Team 4 Neil Damien Keiko JD Chad Ryan John Thursday, May 22, 14

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How  I  spend  my  day 5 Work  from  9am  to  6pm Doing  tickets  until  2-­‐4pm Damien  or  John  appears  around  4pm Do  other  things  after  that  (side  project) Thursday, May 22, 14

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We  are  looking  for... 6 Let’s  take  a  look  Job  description http://heroku.theresumator.com/apply/25PK2s/ Platform-­‐Support-­‐Engineer-­‐Asia-­‐Pacific.html Thursday, May 22, 14

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7 Thursday, May 22, 14

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8 Thursday, May 22, 14

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9 Thursday, May 22, 14

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10 Thursday, May 22, 14

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11 Thursday, May 22, 14

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Heroku  Hiring  Process 12 Apply  (nothing  happen  if  you  don’t!) Screening  (casual  chat  with  JD?) Tech  Interview  (maybe  with  me?) Starter  Project  (maybe  you  can  go  to  SF?) Thursday, May 22, 14

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Q  &  A 13 Q.Ͳͷ͘Β͍ͷӳޠྗ͕ඞཁͰ͔͢ A.νέοτ͸΄΅શͯӳޠͷͨΊɺಡΈॻ͖͕Ͱ͖Δͷ͕ Ұ൪ॏཁͰ͢ɻӳޠͰͷϝʔϧͷ΍ΓऔΓ΍Github্Ͱͷ ձ࿩͕ͦ͜·Ͱ໰୊ͳ͘ग़དྷΔϨϕϧͰେৎ෉Ͱ͢ɻձ࿩ ͸͓͍͓͍͍ͭͯ͘ΔͰ͠ΐ͏ʢࢲ΋͍͍͚ͭͯͯͳ͍࣌ ͸ະͩʹଟʑ༗Γ·͢ʣ Thursday, May 22, 14

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Q  &  A 14 Q.αϙʔτ͓ͬͯ٬͞ΜͷΫϨʔϜରԠͱ͔ͰΤϯδχΞ ϦϯάͰ͸ͳ͍ͷͰ͸ A.ࢲ͸Herokuͷαϙʔτͷ࢓ࣄ͸ͱͯ΋νϟϨϯδϯά Ͱɺଟ͘ͷΤϯδχΞͱͯ͠ͷεΩϧͱ஌͕ࣝඞཁͩͱ ࢥ͍ͬͯ·͢ɻ·ͨɺαϙʔτΤϯδχΞͷઌʹ΋ଟ͘ͷ ΩϟϦΞύε͕ܗ੒͞Ε͍ͯ·͢ɻ࠷ۙͰ͸ɺSecurityνʔ Ϝʹҟಈͯ͠Abuseͱઓ͍ͬͯΔਓ΍ɺBuild  &  Packageνʔ Ϝʹҟಈͯ͠͞Βʹ׆༂ͷ৔Λ޿͛Α͏ͱ͍͏ਓ΋͍·͢ Thursday, May 22, 14

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Q  &  A 15 Q.αϙʔτΤϯδχΞͬͯίʔυॻ͚ͳ͍ΜͰ͠ΐ͏ʁ A.ͦΜͳ͜ͱ͋Γ·ͤΜɻ࠷ۙ͸ෛՙ͕෼ࢄ͖ͯͯ͠ɺα ΠυϓϩδΣΫτʹͱΕΔ͕࣌ؒͱͯ΋ଟ͘ͳΓ·ͨ͠ɻ ͍ͭ͜࠷ۙίʔυ͔͠ॻ͍ͯͳ͍Μ͡Όͳ͍͔ɺͳΜͯಉ ྅΋͍·͢ɻ΋ͪΖΜɺଞͷνʔϜͷίʔυ΋શͯݟΕ· ͢͠ɺPRͩͬͯ౤͛ΒΕ·͢ Thursday, May 22, 14

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Q  &  A 16 Q.ͳΒͲͷ͘Β͍ͷΤϯδχΞϦϯάྗ͕ඞཁͳͷ ݱࡏͷαϙʔτνʔϜͷதʹ͸RailsͷίϛολʔͳΜ͔΋ ͍·͕͢ɺͦΜͳʹಥग़ͨ͠ྗ͕ඞཁͱ͍͏Θ͚Ͱ͸͋Γ ·ͤΜɻͲͪΒ͔ͱ͍͏ͱɺ৭ΜͳࣄΛ΄ͲΑ͘஌͍ͬͯ Δํ͕͍͍͔΋͠Ε·ͤΜɻͨͩɺجຊతͳCSͷ஌ࣝɺ· ͨݴޠ͸໰Θͳ͍ͷͰࣗ෼ͰWebΞϓϦΛ࡞ΕΔఔ౓ͷε Ωϧ͸ඞཁ͔΋Ͱ͢ɻ Thursday, May 22, 14

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Q  &  A 17 Q.νʔϜͷงғؾ͸ͲΜͳײ͡ʁ A.݁ߏࣗ෼উखͳਓ͕ଟ͍Ͱ͢ɻΑ͘ݴ͑͹ΈΜͳཱࣗ͠ ͍ͯ·͢ɻ·ͱ·Γ͕͋·Γ͋Γ·ͤΜɻ͜ͷؒ͸νʔϜ ϛʔςΟϯάͰ࿩͢ωλ͕ແ͘ͳͬͨͷͰɺϚδΧϧΞΠ ʢཱମࢹʣͷ࿩ΛԆʑͱ͍ͯ͠·ͨ͠ɻHipchatʹೣ΍ݘͷ ࣸਅΛషΓ෇͚ͯ༡ΜͩΓɺϨουιοΫεͷதܧΛͯ͠ ͍ͨΓɻͰ΋ಉ͡佂ͷ൧Λ৯͍ͬͯΔײ͕ڧ͍ͷͰɺ஥͸ ͍͍ͱࢥ͍·͢ɻύύ͞Μ͕ଟ͍ͷͰɺࢠڙͷ࿩ͳΜ͔΋ Α͘ग़͖ͯ·͢ɻ Thursday, May 22, 14

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Any  Questions? 18 Thursday, May 22, 14