Tweet
Tweet

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The Other Side of Empathy

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Quick Overview • Twitter is Terrific • Twitter is Terrible • Recovery • Helping Instead of Hurting

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Twitter Is Terrific

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Open To Anyone

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Everyone Gets A Voice

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Sharing Is Caring

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Twitter is Terrible

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Trolls

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Gut Reaction === Rage Tweet

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Gut Reaction === Rage Tweet

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Gut Reaction === Rage Tweet

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Then there’s this guy…

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The Other Side of Empathy

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Recovery

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How does that make you feel?

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http://youtu.be/K9rb9Ba4VV4?list=PL055Epbe6d5bab7rZ3i83OtMmD-d9uq2K

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One Deep Breath

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Helping Instead of Hurting

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Do You Really Care?

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How Can You Help? • Is there a feedback link? • Is it open source? • Is there an email address? • Is there a discussion forum?

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Take One, Pass It Along

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Extra Reading • Your Most Important Skill (https://medium.com/ @chadfowler/your-most-important-skill-empathy- a75ffe5e0877) • Dirty Laundry (http://sammorr.is/blog/2015/01/05/dirty- laundry/) • Practical Empathy (http://rosenfeldmedia.com/books/ practical-empathy)

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Help Keep Me in Check @hipsterbrown

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Thank You!