Slide 25
Slide 25 text
© Microsoft Corporation
opportunistic
interviews
firehouse
interviews
triage
meetings survey
goal
qualitative,
minimally
obtrusive
qualitative,
“fresh in mind”
qualitative,
collaborative
decisions
quantify
observations
protocol
pick engineers
in a building
who appeared to
be available
pick engineers
in a building
who just closed
a bug report
take notes
and observe
in silence
limited value
because teams
rarely discussed
how to fix a bug.
15-20 minute
anonymous
survey
questions
informed by
qualitative
findings.
introductory exercise; ask about a/the
most recent bug: software,
symptoms, causes, more than one
way to fix; if yes, explain in detail
participants
(dev + test)
32 participants
(8 each for four
product groups)
8 participants
from a fifth
product group
6 triage meetings
324 responses
out of a random
sample of 2000
data coding with
Atlas.TI
coding with
Atlas.TI
read notes
descriptive
statistics