STPCon | Why is There a Marble in Your Nose?

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Why is There a Marble in Your Nose? @angelariggs_ STPCon Virtual | 2020

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@angelariggs_ #STPCon Virtual Every experience matters

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@angelariggs_ #STPCon Virtual ☎ Disney call center agent " Elementary teacher Early childhood teacher $ Developer intern QA Engineer / Tester

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@angelariggs_ #STPCon Virtual Being a teacher made me a better tester.

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@angelariggs_ #STPCon Virtual Process improvements Release management Incident remediation Risk & quality recommendations Coaching other testers Testing

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@angelariggs_ #STPCon Virtual “Soft skills”

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@angelariggs_ #STPCon Virtual “Soft skills” Hard skills!

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@angelariggs_ #STPCon Virtual Compassion Change management Coaching Communication Learning from failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through inﬂuence Adaptability Perspective Understanding emotions Equity

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@angelariggs_ #STPCon Virtual Curiosity is a strong desire to know or learn something

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@angelariggs_ #STPCon Virtual Why is there a marble in your nose?

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@angelariggs_ #STPCon Virtual What does this do? Who is our audience? How does this work? What happens if I do this?

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@angelariggs_ #STPCon Virtual

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@angelariggs_ #STPCon Virtual Curiosity leads to a deeper understanding of the product, the people, and the users.

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@angelariggs_ #STPCon Virtual People use products in unexpected ways

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@angelariggs_ #STPCon Virtual Curiosity leads to discovery & learning

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@angelariggs_ #STPCon Virtual Curiosity makes me a better tester because it leads me to learn & discover about the people & systems that I work with.

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@angelariggs_ #STPCon Virtual “Negative emotions” aren’t bad and you aren’t bad for having them!

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@angelariggs_ #STPCon Virtual People are bad at emotions

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@angelariggs_ #STPCon Virtual People are bad at emotions Emotions are really hard for people

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@angelariggs_ #STPCon Virtual People aren’t taught how to identify and work with their feelings

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@angelariggs_ #STPCon Virtual Emotions can be explicitly taught

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@angelariggs_ #STPCon Virtual Helping students understand their emotions made me better at understanding emotions

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@angelariggs_ #STPCon Virtual People need time and space to get through their emotions

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@angelariggs_ #STPCon Virtual We bring our whole selves to work.

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@angelariggs_ #STPCon Virtual Emotions are hard

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@angelariggs_ #STPCon Virtual Negative emotions reduce people’s capacity for eﬀective and productive work

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@angelariggs_ #STPCon Virtual Understanding emotions makes me a better tester because it allows me to work in a way that meets people’s emotional needs.

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@angelariggs_ #STPCon Virtual Compassion gives me a better awareness of my role, relationships, and work.

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@angelariggs_ #STPCon Virtual Compassion is innate

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@angelariggs_ #STPCon Virtual Compassion is innate Compassion is a learned skill

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@angelariggs_ #STPCon Virtual Building software with people demands compassion

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@angelariggs_ #STPCon Virtual Building software for people demands compassion

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@angelariggs_ #STPCon Virtual Compassion makes me a better tester by allowing me to better understand the people I’m working with and the people I’m building for.

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@angelariggs_ #STPCon Virtual BICEPS Belonging, Improvement, Choice, Equity/Equality, Predictability, Signiﬁcance

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@angelariggs_ #STPCon Virtual Belonging • People want to feel understood • People want to be a part of a community • People want to feel taken care of

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@angelariggs_ #STPCon Virtual Improvement Personal growth Professional development Supported to meet goals

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@angelariggs_ #STPCon Virtual Choice Control & options Ownership over environment Involvement in decisions

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@angelariggs_ #STPCon Virtual Equity / Equality Reciprocity Access to opportunities Access to information Equitable resources

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@angelariggs_ #STPCon Virtual Predictability Comfort in routine Prepare in advance Consistent expectations

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@angelariggs_ #STPCon Virtual Signiﬁcance Personal & professional value Recognition for contributions Status in title or responsibility

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@angelariggs_ #STPCon Virtual Everyone has core needs, but not everyone has the same priority for each need.

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@angelariggs_ #STPCon Virtual Understanding core needs makes me a better tester because I can make sure people have what they need to feel safe and be productive at work.

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@angelariggs_ #STPCon Virtual Belonging Change makes us worry that our needs won’t be understood or taken into account. We’re afraid that we might lose out or be left out.

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@angelariggs_ #STPCon Virtual Improvement Change has the potential to introduce setbacks. We’re afraid changes will prevent us from meeting our goals.

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@angelariggs_ #STPCon Virtual Choice Change makes us feel like we have less control. We’re afraid that we won’t have a voice in decisions, or that someone else’s decision will be bad for us.

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@angelariggs_ #STPCon Virtual Equity / Equality Change makes us worry that the balance of equity will shift. We’re afraid that the burden of change will be unfair, or that we won’t have the support we need.

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@angelariggs_ #STPCon Virtual Predictability Change is disruptive to our daily work. We’re afraid that we won’t be prepared for new challenges, or have enough time and resources to get work done.

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@angelariggs_ #STPCon Virtual Signiﬁcance Change can aﬀect the perception of value within the company. We’re afraid of losing our current status, or that our work won’t be valued or recognized in the same way.

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@angelariggs_ #STPCon Virtual Change management is about mitigating disruption and minimizing uncertainty while change is taking place.

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@angelariggs_ #STPCon Virtual Belonging Add context to decisions Explain the “why”

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@angelariggs_ #STPCon Virtual Choice & Signiﬁcance Include people in the process Creates avenues for feedback Encourage input

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@angelariggs_ #STPCon Virtual Equity/Equality Communicate Keep people in the loop

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@angelariggs_ #STPCon Virtual Predictability Allow transition periods Start with smaller changes

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@angelariggs_ #STPCon Virtual Core needs Change management

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@angelariggs_ #STPCon Virtual Change management makes me a better tester because it helps me create change in a way that’s eﬀective and productive for the people I work with.

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@angelariggs_ #STPCon Virtual Leading through inﬂuence is all about building relationships and trust.

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@angelariggs_ #STPCon Virtual

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@angelariggs_ #STPCon Virtual

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@angelariggs_ #STPCon Virtual Inﬂuence as a tester

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@angelariggs_ #STPCon Virtual Asking an engineer to adjust their code Director approval on a policy update Trying out a team process change

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@angelariggs_ #STPCon Virtual Leading through inﬂuence makes me a better tester by helping me lead with trust and collaboration.

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@angelariggs_ #STPCon Virtual Zone of proximal development

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@angelariggs_ #STPCon Virtual Can do independently Can do with guidance Beyond current abilities Zone of Proximal Development

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@angelariggs_ #STPCon Virtual Can do independently Can do with guidance Beyond current abilities

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@angelariggs_ #STPCon Virtual Can do independently Can do with guidance Beyond current abilities

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@angelariggs_ #STPCon Virtual Can do independently Can do with guidance Beyond current abilities

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@angelariggs_ #STPCon Virtual We learn, retain knowledge, and improve the most when we succeed at something that challenges us.

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@angelariggs_ #STPCon Virtual Modeling Group work Think, pair, share

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@angelariggs_ #STPCon Virtual Modeling Group work Think, pair, share

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@angelariggs_ #STPCon Virtual Modeling Group work Think, pair, share

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@angelariggs_ #STPCon Virtual Modeling Group work Think, pair, share

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@angelariggs_ #STPCon Virtual Teaching people makes me a better tester because it allows me to cater the learning process to people’s individual abilities.

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@angelariggs_ #STPCon Virtual Communication is a way of transferring ideas, and it happens whether or not you intend it to happen.

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@angelariggs_ #STPCon Virtual Verbal Written Emotional Non-verbal

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@angelariggs_ #STPCon Virtual Eﬀective communication means adapting your communication style for diﬀerent audiences.

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@angelariggs_ #STPCon Virtual Teaching is a form of continuous communication

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@angelariggs_ #STPCon Virtual Testing is a form of continuous communication

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@angelariggs_ #STPCon Virtual Communication is verbal

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@angelariggs_ #STPCon Virtual Communication is written

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@angelariggs_ #STPCon Virtual Communication is listening

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@angelariggs_ #STPCon Virtual Communication is collaborating

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@angelariggs_ #STPCon Virtual Communication is understanding

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@angelariggs_ #STPCon Virtual Communication makes me a better tester because I have a better understanding of the ways I share and receive information.

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@angelariggs_ #STPCon Virtual Big picture & small details Short-term & long-term High level & low level

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@angelariggs_ #STPCon Virtual

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@angelariggs_ #STPCon Virtual ( ) * + ( ) *

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@angelariggs_ #STPCon Virtual Daily releases vs large feature rollouts Bug report vs incident response policy Exploratory testing vs end-to-end testing

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@angelariggs_ #STPCon Virtual

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@angelariggs_ #STPCon Virtual

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@angelariggs_ #STPCon Virtual Perspective makes me a better tester by helping me balance competing needs across timeframes, levels of eﬀort, and impact.

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@angelariggs_ #STPCon Virtual Compassion Change management Attention Communication Learning from failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through inﬂuence Adaptability Perspective Understanding emotions Equity

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@angelariggs_ #STPCon Virtual You get the behaviors that you give attention to

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@angelariggs_ #STPCon Virtual “Stop interrupting while I’m reading”

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@angelariggs_ #STPCon Virtual Loud outbursts = getting attention

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@angelariggs_ #STPCon Virtual -“Stop interrupting while I’m reading” “I love that you’re excited about this story”

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@angelariggs_ #STPCon Virtual -“Stop interrupting while I’m reading” “I love that you’re excited about this story”

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@angelariggs_ #STPCon Virtual “I can’t believe you didn’t catch that bug”

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@angelariggs_ #STPCon Virtual “I can’t believe you didn’t catch that bug” “Nice work getting that incident resolved”

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@angelariggs_ #STPCon Virtual Negativity bias is the idea that “negative” feedback or events are more impactful than neutral or positive ones.

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@angelariggs_ #STPCon Virtual Recall negative feedback more often Tendency to dwell on negative events Negative experiences register more quickly

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@angelariggs_ #STPCon Virtual 5:1 ratio

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@angelariggs_ #STPCon Virtual Giving feedback is a constant part of testing

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@angelariggs_ #STPCon Virtual How are you giving feedback?

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@angelariggs_ #STPCon Virtual Focus on the behaviors that you want to encourage. Avoid falling into a negativity bias, and be mindful of the 5:1 ratio.

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@angelariggs_ #STPCon Virtual Attention makes me a better tester because it helps me understand the impact of my interactions.