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Be best at getting better Cliff Hazell Coach and Chapter Lead - Spotify Twitter: @ixhd

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Founded 2006 60 markets, 140m+ active users 3000+ employees 25 Offices $5bn paid to rights holders 30m+ songs 2bn+ playlist

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2012?

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All models are wrong… some are useful (just a snap shot) (lots of variety) (many changes)

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“something something all models are wrong…” * “George Box”

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Toyota’s… Loom?

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“Be the best at getting better”

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Common traps Tricks to get out

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“Too busy” Local Optima “Fear”

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“too busy to improve”? Some say…

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“More companies die of indigestion than starvation”

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Too busy to improve?

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“Each organisation is perfectly designed for the results it’s achieving”

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Hack days, Hack weeks. Visualise the improvements. Super Rich Kids by Frank Ocean Recognised “Hack Time”

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Local Optima Local

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Lack Information? Break the Silos!

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“Decentralising control requires decentralising both authority to make decisions and the information to make them correctly” Don Reinertsen

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Lack of Diversity

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Why is this important?

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“Low risk” and Analysis Paralysis Fear of failure…

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Safe to fail?

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Culturally safe

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Pelle 1:1 Coaching and Training

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Technologically safe

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Invest in technology that enables recovery. ‣ CI ‣ CD ‣ Slice experiments smaller. Release day?

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In Closing…

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“We don’t have time to change how we work” “People won’t do work if we don’t tell them!” “Learning, Teaching, Mentoring and Coaching is too expensive!”

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Thank you Cliff Hazell Coach Chapter Lead - Spotify Find me on Twitter: @ixhd