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Human-centred service delivery @kyliehavelock

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Hello FWD50! @kyliehavelock

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Welcome to Ottawa!

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Technology is easy.

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Technology is easy. Government is hard.

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Technology is easy. Government is hard. People are hard.

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Largest transactional service in the Ministry of Justice 1.3m paper forms posted each year

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Offenders who maintain family relationships and receive visits while in custody are 38% less likely to reoffend
 than those who do not receive visits

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70% of bookings made online Fully accessible Live availability of visiting times

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Saving 2 minutes
 per booking 23
 full time staff freed up to focus on safety and rehabilitation

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200,000 people became Canadians citizens Last year

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Legislative improvements to the Citizenship Act have prompted an increase of 40% in the number of applications

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95% of users notified by email Clear, simple and easy to understand Positive tone

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70% fewer paper requests 10% to 3% reduction in the number of requests needing follow-up from staff

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Technology will not solve your business problem.

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Technology will not solve your business problem. People will.

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Thank you FWD50! @kyliehavelock