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Human-centred service delivery @kyliehavelock
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Hello FWD50! @kyliehavelock
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Welcome to Ottawa!
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Technology is easy.
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Technology is easy. Government is hard.
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Technology is easy. Government is hard. People are hard.
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Largest transactional service in the Ministry of Justice 1.3m paper forms posted each year
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Offenders who maintain family relationships and receive visits while in custody are 38% less likely to reoffend than those who do not receive visits
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70% of bookings made online Fully accessible Live availability of visiting times
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Saving 2 minutes per booking 23 full time staff freed up to focus on safety and rehabilitation
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200,000 people became Canadians citizens Last year
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Legislative improvements to the Citizenship Act have prompted an increase of 40% in the number of applications
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95% of users notified by email Clear, simple and easy to understand Positive tone
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70% fewer paper requests 10% to 3% reduction in the number of requests needing follow-up from staff
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Technology will not solve your business problem.
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Technology will not solve your business problem. People will.
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Thank you FWD50! @kyliehavelock