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Boris Mann, @bmann HUMAN • http://ishuman.co • @IsHumanCo
User Model
• A bottom up model of how you add customers, lose
customers, and bill customers
• Self serve: we do marketing, drive traffic to our website,
and users sign up / trial / pay us
• Enterprise: we phone a lot of people, have a lot of
meetings, and spend 1 - 3 months+ to sign up a customer
• In reality: trying lots of things to beg anyone to use your
product, so at least you can get feedback