Slide 19
Slide 19 text
Understanding the needs
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API providers supported by API enablement teams need a deeper ramp-up in terms of design thinking
methodologies.
So far, we rely on the use of personas to better understand the consumer base of the API. Based on
the consumers, we can draw conclusions about their requirements.
To be able to look at these inferences in a meaningful way, the idea of the empathy map will be
introduced. To further sharpen the results, the What-How-Why methodology will also be used. In the
end, all this leads to a customer journey map.
With the help of AI, in particular ChatGPT, all results can be summarised in a mind map for a better
overview.