Empathy-as-a-Service - Speaker Deck

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Empathy-as-a-Service Scott Burns PyTennessee 2016

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Hi Nashvillian with wife & two children Developer at Stratasan @scottsburns on Twitter @sburns on GitHub

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Story Time

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Story Time

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Story Time

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http://itzgeek.na1452962743.netdna-cdn.com/wp-content/uploads/2014/07/CentOS-7-Nginx-Default-Page.jpg

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Story Time

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Developing Software is Emotional

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Time to Argue! Vim—Emacs OS X—Linux—Windows Tabs—Spaces

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Input ↓ Decision ↓ Action

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Serving Coworkers

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Engineering is not the most important team

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❄

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In a world without Engineering→ Marketing→ Support→ Sales→

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Successful organizations solve the puzzle

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What should engineering provide?

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Sales What does it (not) do? What sets us apart us from competition?

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Marketing What value does the product provide? What pain does it alleviate?

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Support Why does the product do X in a particular way? When does the product not conform to expectations?

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Management When will Feature X be done? Is your work delivering value?

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Serving Developers

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Empathetic Code Test-Driven Development High test coverage Correct, succinct documentation

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Open Source Be kind when raising issues Be kind when responding Be kind

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Code reviews Review the code, not the person Why did they do something in a particular way Pair-review FTW!

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Many paths 4-year CS degree Some other degree Software schools Self-taught

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Its all a blur Beginners Junior (???) ✨Senior✨

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Get out of your head

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Your context is but one possibility

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Fix problems

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Increase happiness ❤

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Thank you!