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Emanuela Damiani Code.Talks — Hamburg — September 28, 2017 Scale Your Design Up

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design is changing

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design is changing

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Matteo @MatteoMCED Senior Consultant for ThoughtWorks

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Ideate Specifications Frame industrial mindset Design Phase

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Distribution Production industrial mindset Ideate Specifications Frame Design Phase

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Emanuela @brassy Working at ux designer for Firefox

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36.03% of market share in germany StatCounter Global Stats August 2017

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Firefox Quantum new. fast. fierce. available in release by november 14 
 or right now in beta or in the developer edition

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markets are hard to predict

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today everything is software

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6/10 top 10 companies in the world are tech companies

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software is easy to change

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Recall a product is way more expensive than a bug-fix

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flexibility & resilience

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rethink how we create digital product and services

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“ Alberto Brandolini Introducing Eventstorming Few people have done more harm to software development than those advocating that is like “building a house”.

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making software as hardware

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the water-scrum-fall

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Marketing & Sales the water-scrum-fall

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Marketing & Sales Stakeholde rs the water-scrum-fall

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Marketing & Sales Stakeholde rs Project Manager the water-scrum-fall

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Marketing & Sales Stakeholde rs Project Manager Design Team the water-scrum-fall

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Marketing & Sales Stakeholde rs Project Manager Design Team User Research Team the water-scrum-fall

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Marketing & Sales Stakeholde rs Project Manager Design Team User Research Team the water-scrum-fall Specs!

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Marketing & Sales Stakeholde rs Project Manager Design Team Dev Team User Research Team the water-scrum-fall Specs!

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Marketing & Sales Stakeholde rs Project Manager Design Team Dev Team User Research Team Final Product the water-scrum-fall Specs!

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Marketing & Sales Stakeholde rs Project Manager Design Team Dev Team User Research Team Final Product Users the water-scrum-fall Specs!

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Marketing & Sales Stakeholde rs Project Manager Design Team Dev Team User Research Team Final Product Users the water-scrum-fall Specs!

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Marketing & Sales Stakeholde rs Project Manager Design Team Dev Team User Research Team Final Product Users the water-scrum-fall Specs!

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design as planning for the future

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designers focus is before the launch

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What about user research?

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“ Brian Nosek Estimating the reproducibility of psychological science Over half of psychology studies fail reproducibility test.

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Subject selection bias Poor experimental control Inconsistent measurement Demand characteristics Inadequate consideration of statistical power Partial reporting Post-hoc cherry picking of significant results Why research fails

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people don’t know what they want until they’re using it

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capture learnings and react rapidly

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decisions are less important if it’s easy to adjust our course

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baby steps

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Think Make Check

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Think Make Check Sketch Decide the “5 days” approach

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running one experiment is easy… Matteo Cavucci “

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running experiments at scale is hard! Matteo Cavucci “

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devOps

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devOps is not developer operations

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“ Jez Humble Notes around the devOps manifesto Delivery teams run software products - not projects - that run from inception to retirement

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you build it, you run it DevOps Mantra

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observing the product

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devOps is all about feedback

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design as a continuous conversation designOps

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a two-way conversation

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building shippable software is expensive, but effective

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minimise efforts, maximise feedback

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A.I. and machine learning

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experiments require automation and organisational structure

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Design System, 
 a product servings other products

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does your company have a pattern library or a style guide?

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make the right choice the easiest choice

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tweet…

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design system is a shared language

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faster generation of experiments, easier to create multiple variants

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enable other to design

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design infrastructure

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unique source-of-truth

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design tokens, design decisions make it easy to implement

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design
 decision

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token data (.JSON) design
 decision

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iOS Web token data (.JSON) design
 decision token data (.xml) Android token as variables (.css) token as variables (.sass)

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iOS Web token data (.JSON) design
 decision token data (.xml) Android token as variables (.css) design system website npm module sketch color palette keynote color palette addons website token as variables (.sass)

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iOS Web token data (.JSON) design
 decision token data (.xml) Android token as variables (.css) design system website npm module sketch color palette keynote color palette the next hot thing! addons website token as variables (.sass)

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start with but don’t stall with just color & type.

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focus on what really matter

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making your design more accessible

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making your design more future-friendly

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making your design more performant

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making your design more resilient

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define micro-interactions 
 and animations

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build a conversation with the users

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you run it, you design it

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design the feedback

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me!

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delight the user

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everything is automate! 
 so, what now?

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organisational structures

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Cross functional the product team

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Cross functional End-to-end value creation the product team

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Cross functional End-to-end value creation Domain experts the product team

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Cross functional End-to-end value creation Domain experts May (or may not!) 
 include a designer the product team

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user-driven iterations Product Team co-creation of value driven by experiments feedback! Users Production Environment

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dynamic strategy Product Team co-creation of value driven by experiments purpose feedback! feedback! Users Strategy Production Environment

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design as a service Product Team Users Strategy co-creation of value driven by experiments Production Environment purpose feedback! pull, not push! feedback! feedback! DesignOps

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Includes designers, developers, data analysts designOps team

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Includes designers, developers, data analysts Provides the design infrastructure designOps team

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Includes designers, developers, data analysts Provides the design infrastructure Manage the design system life designOps team

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Includes designers, developers, data analysts Provides the design infrastructure Manage the design system life Observes org design needs designOps team

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Includes designers, developers, data analysts Provides the design infrastructure Manage the design system life Observes org design needs Ideates org-wide solutions designOps team

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Includes designers, developers, data analysts Provides the design infrastructure Manage the design system life Observes org design needs Ideates org-wide solutions Scales up local optimised solutions designOps team

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Includes designers, developers, data analysts Provides the design infrastructure Manage the design system life Observes org design needs Ideates org-wide solutions Scales up local optimised solutions […] designOps team

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governance

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no magic spell

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design for learning
 experimenting is part of the design process

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everyone in your organisation should be able to produce high quality design artefacts

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launching a new feature is just the beginning of a continuous design process

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Emanuela Damiani Thank you Scale Your Design Up Code.Talks — Hamburg — September 28, 2017