Usability and information architecture of the University of Auckland staff intranet

Slide 1

Slide 1 text

UOA Staff Intranet Justine Sanderson justine@userfaction.com 6 April 2005

Slide 2

Slide 2 text

Provide a useful, usable, scalable central staff resource

Slide 3

Slide 3 text

Overview Initial Analysis User Centred Approach Outcomes

Slide 4

Slide 4 text

UofA Central st aff Public website Intranet One site or two?

Slide 5

Slide 5 text

Who is the audience?

Slide 6

Slide 6 text

T& L + Research

Slide 7

Slide 7 text

Teaching & Learning

Slide 8

Slide 8 text

Faculty websites

Slide 9

Slide 9 text

Faculty website/intranet vs university intranet?

Slide 10

Slide 10 text

Departmental websites

Slide 11

Slide 11 text

UOA Staff Section

Slide 12

Slide 12 text

web manager faculty web managers content editors individual units & depts web development team Distributed team

Slide 13

Slide 13 text

Overview Initial Analysis User Centred Approach Outcomes

Slide 14

Slide 14 text

User-Centred Design Approach •  Stakeholder Interviews •  User Interviews •  Card Sorting Workshops •  Initial Information Architecture •  IA Validation

Slide 15

Slide 15 text

User Interviews (37)

Slide 16

Slide 16 text

User Profiles

Slide 17

Slide 17 text

Card-Sorting Workshops (10/39)

Slide 18

Slide 18 text

Wall of Stickies

Slide 19

Slide 19 text

Don`t ask users •  Questioning users about their intranet needs is generally ineffective •  Most will tell you what they think you want to hear •  Even if they want to help, they are unable to self-analyse their activities •  Key activities will be missed, and minor needs inflated •  Results of questioning rarely match test results, usage logs, etc

Slide 20

Slide 20 text

Positive side-effects of card-sorting

Slide 21

Slide 21 text

Emerging IA

Slide 22

Slide 22 text

IA Validation

Slide 23

Slide 23 text

IA Validation - Tasks

Slide 24

Slide 24 text

IA Validation – Paper Prototype

Slide 25

Slide 25 text

IA Validation – User Tests

Slide 26

Slide 26 text

Overview Initial Analysis User Centred Approach Outcomes

Slide 27

Slide 27 text

Proposed IA

Slide 28

Slide 28 text

Proposed IA - Alternative

Slide 29

Slide 29 text

Proposed IA – Level 2

Slide 30

Slide 30 text

Mockups

Slide 31

Slide 31 text

The IA reflects the university`s main bpillars` teaching :: research :: administration 40 40 20

Slide 32

Slide 32 text

The IA is scalable Is it a teaching resource? content providers Is it an administrative resource? Is it a research resource?

Slide 33

Slide 33 text

Next Steps… Design iteratively: design, test, revise, test

Slide 34

Slide 34 text

Future?

Slide 35

Slide 35 text

Exciting times ahead…! justine@userfaction.com Questions?