DECENTRALIZED SERVICE LEVEL MANAGEMENT THIS DOCUMENT DOES NOT CONSTITUTE A PROSPECTUS RELATING TO A REGULATED FINANCIAL TRANSACTION AND CONSEQUENTLY HAS NOT BEEN FILED OR REGISTERED WITH THE FRENCH FINANCIAL REGULATOR (Autorité des Marchés Financiers), OR IN ANY REGULATORY BODY IN FRANCE OR IN ANY OTHER COUNTRY.

What if you could insure the Internet ?

Service Level Agreements (SLA) A business agreement that defines the expected performance and reliability of a service, and ways to settle disputes when agreed service levels are not met. e.g. 99.9% uptime SLA Definition

Service Providers need Service Level Agreements (SLA)* to offer reliability and performance guarantees to their most demanding customers. Context *A service level agreement (SLA) is a contract that sets the quality of service a customer can expect from his service provider and fair ways to settle disputes when the agreed quality is not met. e.g. 99.9% uptime SLA

SLA are so costly to define, negotiate, monitor and enforce that they can only be offered by deep pocket providers to deep pocket customers, in exchange for a premium. Problem

Like in Slack

Or Github

Increase the efficiency of service level agreements to open up premium support to all. Solution

Stacktical helps online service providers deploy decentralized service level agreements on the blockchain to better manage the expectations of their users. They automatically compensate users when agreed service levels are not met and reward employees for their ability to meet service level objectives.

Much like an insurance, but for downtimes.

Benefits for Service Providers Benefit How Less Service Level Management costs Stacktical streamlines the definition of SLA using predictive technologies, make SLA programmatically updatable and automate their monitoring and enforcement with the self-executing properties of smart contracts. Better Customer Acquisition Stacktical store proofs of scalability and an auditable ledger of service level objectives, indicators and violations that service providers can showcase to their customers. Better Customer Retention Stacktical improves the satisfaction of customers by automatically sending DSLA tokens to SLA policyholders upon service level violations. Better Employee Retention Stacktical improves the satisfaction of employees by automatically rewarding them in DSLA tokens for meeting service level objectives.

Benefits for Users Benefit How Provably Trustable Service Providers Stacktical gives customer access to transparent service level information about their providers so they can make more informed purchasing, renewal and cancellation decisions. Increased Quality of Service Stacktical lowers the premium of SLA to enable individuals, small businesses and previously left out customers to reap the benefits of agreements in terms of increased reliability, performance. Automatic compensation Stacktical removes the need for claiming compensation and engaging in back and forth discussion with customer support agents to get compensated. Fast settlement Stacktical enables the sending of DSLA compensation tokens to SLA policyholders few after service level violations.

Powered by DSLA The downtime compensation token

DSLA Token The Circular Economy of the Stacktical Platform ❏ The provider defines service level objectives (A) and stake DSLA tokens (B) to form a compensation pool (C). ❏ The compensation pool is depleted according to good service levels (D) and bad service levels (D’). ❏ Token owners can either withdraw DSLA to their ERC-20 compatible wallet (E) or exchange them for service collectibles in the Stacktical marketplace (F). ❏ All tokens exchanged on the Stacktical marketplace return to the compensation pool (C), ready to handle the next performance failure.

❏ To run scalability audits; ❏ To define service level objectives (SLOs); ❏ To create DSLA compensation pools and publish SLAs; ❏ To crowdfund a compensation pool as a customer, an insurance or another stakeholder; ❏ To renegotiate SLAs and adapt policies to new stakeholder requirements; ❏ To reward developers that meet service level objectives; ❏ To redeem service collectibles on the Stacktical marketplace; ...and much more DSLA Token An utility token

Scalability Auditing available at stacktical.com DSLA POC available at poc.stacktical.com

❏ x5-7 API throughput increase; ❏ x3 concurrent users increase; ❏ New software release candidates continuously validated against SLA; For fintech companies in a thriving market like cryptocurrencies, the ability to collect and act on scalability data is mission-critical. Initially, when we learned that we were going to be featured in a documentary about cryptocurrencies and blockchain technologies, we could not guarantee how many signups per second our API would be able to sustain from the resulting traffic. Stacktical simplified those measurements and helped us increase our performance by a factor of 5 as we were developing, integrating and shipping new code and configuration. A proven track record Scalability Audit of a major cryptocurrency player

Market Opportunity Cloud Hosting Providers Productivity Tools Cryptocurrency Exchanges Fintech API Providers Stacktical is not affiliated with the companies mentioned on this slide. Logistics, Aerospace... All Service Providers offer SLAs

TAM GLOBAL ITSM MARKET $17.5B (6.5% CAGR) SAM PERFORMANCE + CUSTOMER MANAGEMENT $7.1B (~41% of ITOSM) + $1.6B (~9% of ITSM) Market Opportunity IT Service Management Industry

Market Opportunity Why now ❏ Performance Management is the 2nd fastest growing ITSM category. ❏ The top 20 crypto exchanges were all repeatedly down in 2017. ❏ 51% users cite lagging performance as why they check out competition. ❏ Banks must comply with PSD2 by opening APIs and deploying SLAs. ❏ The future of Customer Service is decentralized.

But more importantly...

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People want it.

Private Sale Done 40% bonus Public Pre Sale from November 1st 2018 to December 31st 2018 20% bonus Public Private Sale from January 15th 2019 to March 15th 2019 No bonus DSLA Token Sale Rounds

PLATFORM Ethereum Blockchain TECHNOLOGY ERC-20 Utility Token TOTAL SUPPLY 10 000 000 000 DSLA FOR SALE 5 000 000 000 DSLA (50%) RATE (DSLA/ETH) 1 DSLA = 0.0000040 ETH RATE (ETH/DSLA) 1 ETH = 250K DSLA CIRCULATING SUPPLY 7 500 000 000 DSLA DSLA Token Sale Token Metrics

Soft cap 1M€ / 7,200 ETH Hard cap 3M€ / 17,200 ETH DSLA Token Sale Objectives

DSLA Token Sale Use of Proceeds EXPENDITURE % NATURE Other Operations 1.00% Office & Miscellaneous expenditures. Inbound Marketing 2.00% Content production & Network amplification (owned/earned media). Event Management 3.00% Event attendance, sponsorship & merchandising. Outbound Marketing 4.00% Advertising & Promotion (paid media). Compliance & Legal 7.50% Continuous legal auditing of R&D and other company operations. Exchange Listing 25.00% Listing of the DSLA token on trading platforms. Research & Development 57.50% Product Engineering & Infrastructure Management.

Roadmap

Roadmap Date Milestone Q1 2016 Data Science prototype: a script able to predict the scalability of a system using load test results Q3 2016 Stacktical SLO β: a website enabling users to define Service Level Objectives using Data Science Q2 2017 Incorporation of the Stacktical SAS company in Paris, France Q3 2017 Stacktical v1.0: 1st official of Stacktical, a predictive scalability regression testing platform Q3 2018 DSLA Token Generation Event Q4 2018 Stacktical SLM β: a platform enabling companies to manage Service Level Objectives & Agreements Q2 2019 Stacktical Marketplace β: a platform enabling the trading of DSLA for promotional offers Q4 2019 Stacktical v2.0: a fully-fledged Decentralized Service Level Management platform

Partners & Alliances

Team Founders Wilhem Pujar Co-founder & CEO Senior Product Manager & Software Architect Wilhem holds a MSc in Computer Science. He has a 10 year experience in distributed software architecture, software development and product management. He previously founded a Tag&See, a Big Data startup specialized in social media monitoring and sentiment analysis. He started getting involved with the Blockchain in 2015, by experimenting with chaincode development in IBM Bluemix, one of the legacy components of the now Hyperledger consortium. Jean-Daniel Bussy Co-founder & CTO Senior Cloud & Blockchain Architect Jean-Daniel holds a MSc in Computer Science. He is a Google Certified Architect with 10 years experience in System Administration, IaaS, High performance tuning and Cloud Architecture He has been one of the first OpenStack and Kubernetes administrators in Asia. He started getting involved with cryptocurrencies in 2014, when he applied DevOps automation principles to the deployment of Litecoin nodes.

Team Core Yosra Helal Blockchain Developer Martin Balk Blockchain Developer Aurélie Kando Operations & Legal Officer

Team Advisory Board Remo Storni Advisor Senior Machine Learning Engineer @ Facebook Ex Software Engineer @ Google Aymen El Amri Advisor Senior Cloud & Software Architect Author, Founder @ Eralabs & DevOpsLinks Bunny Hernandez Advisor Founder @ BunLab Crypto Crypto Consultant and Strategist Naim Boughazi Advisor Product Director @ Telco.in Jean-Pierre Malle Advisor Founder @ M8 Data Science & AI Researcher Una Softic Advisor Innovation Consultant @ Nikkei International Business Development & Marketing

We empower site reliability engineers to define more meaningful service level objectives using predictive analytics, and adapt service level agreements to new customer needs within minutes. Jean-Daniel Bussy, CTO at Stacktical

Decentralized on the blockchain, service level agreements can finally fulfil their mission of aligning the interests of online service stakeholders, before, during and after incidents. Wilhem Pujar, CEO at Stacktical

Information & Registration https://stacktical.com

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