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Sharepoint in a
Complex Business Context
Sarah Barrett, Sharepoint Symposium, November 2015
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Why a “complex” business
context?
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Getting everyone
on board.
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A B
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Sender Receiver
Channel
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Service User
Experience
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Business Employee
Sharepoint
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The project:
- Internal portal for underwriters at a personal
insurance company.
- Replatforming, partnered with SharePoint
specialists.
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Underwriting 101:
1) Evaluate new policies.
2) Evaluate claims on existing policies.
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Mistakes are inevitable.
Your job is to avoid doubling down on them.
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Work from shared
experiences.
Set the correct course.
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You, too, can do user interviews
1. Master the noncommittal noise.
2. Pause. Longer than you think.
3. Specificity is the soul of narrative.
Force it.
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You, too, can do user interviews
Bonus points:
* Talk to the foot soldiers, not the
generals.
* Look for the gut-punch.
1. Master the noncommittal noise.
2. Pause. Longer than you think.
3. Specificity is the soul of narrative.
Force it.
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Low-Fi Prototyping
No matter how ugly it is,
it’s too much, too soon.
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First define what goes
on a page,
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Then decide what’s important.
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Iterate to create precedent.
“Good” is a moving target. You pin it down by
establishing precedent.
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The issue is
rarely the issue.
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Speak to be understood.
Some things aren’t about winning.
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Success?
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Success?
"First day, it’s already come in handy. Had to find
something and was able to quickly get the process
and check the regulations.”
"The site is also pretty neat since I can find quirks I
didn’t know about."
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Adoption starts at the very
beginning.
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Thank you!
#SharePointSym
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