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Knowledge of the closing process in large-scale products

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NAVER MATOME

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Agenda › Self-introduction › About NAVER MATOME › Tasks for closing › Problems › Lesson Learned › From now on

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Self-introduction › Smartphone app ： Property search app, etc. › NAVER MATOME： Maintenance operation , New service development › Feature phone website：Site for M1F1 etc. Development 3 Center Service Development Division 2 development N team › Mainframe： Government system. ( COBOL ) › Client-server ： Government system, etc.（Pro*C, VB ）

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About NAVER MATOME

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history 2010 • First anniversary • Start incentive program 2009 • Closed beta release • Service Releases • Mobile Release • Announcement Feature release • Social bookmarking collaboration started • Start displaying the number of accesses • Smartphone version release About NAVER MATOME

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About NAVER MATOME 2009

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About NAVER MATOME 2010

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history 2012 2011 About NAVER MATOME • Major renewal • iOS App Release • Save Draft feature release • Topic Features Release • Android App Release • Group Summary Feature Release • Commercialization • Commencement of incentive system • Sponsored MATOME Release • Favorite Feature Release • Official MATOME Release • Add Category, "Category Sponsored" Release • Official Picture Release

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About NAVER MATOME 2011

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About NAVER MATOME 2012

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history 2017 2015 • Monthly PV·UB record (3.1 billion PV·75.62 million UB) 2016 • Always SSL • Introduction of "deemed non-display system“ • improvement in disclosure requests 2014 • Smartphone version design renewal • Renewal of incentive system About NAVER MATOME 2013 • Jack Advertising Release • Business alliance with Yahoo! Japan • [Favorite Feature] Renewal 2018 • Business Succession to Next Library • Author Rank and Lisah release

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history 2020 • Service Termination Notification • Suspension of new membership registration • End of service 2019 • Corporate "Mega Reach Video" released About NAVER MATOME

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About NAVER MATOME Yahoo! topic Yahoo! trend reaction

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About NAVER MATOME Twitter trend reaction At the time of service end notification. 2020/07/01 At the end of service. 2020/09/30

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About NAVER MATOME Numbers

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Total PV 171.8 billion PV About NAVER MATOME Numbers

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Monthly Maximum PV 3.1 billion PV Total PV 171.8 billion PV About NAVER MATOME Numbers

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Monthly Maximum PV 3.1 billion PV Total PV 171.8 billion PV Monthly Maximum UB 75.62 million UB About NAVER MATOME Numbers

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Total Matome 1.8 million MATOME About NAVER MATOME Numbers

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Total accounts created 340,000 Total Matome 1.8 million MATOME About NAVER MATOME Numbers account

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Max View 3 million View About NAVER MATOME Numbers

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single-user- created 26,000 MATOME Max View 3 million View About NAVER MATOME Numbers

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single-user- created 26,000 MATOME Max View 3 million View Service Days 4,110 day About NAVER MATOME Numbers

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About closing

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Tasks for closing

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Tasks for closing Overview › End notification period, etc. affects closing time › Some items need to be reported to the government. › 270+ total tasks

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Tasks End date determined arrangement of rules and contracts man-hour estimate of development required for closing Notification method, timing consideration For Users announcement, timing Suspend new account activation Review Help Page incentive review For Partners cancellation procedure close response man- hour estimate contract termination timing arrangement Tasks for closing

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Tasks End date determined arrangement of rules and contracts man-hour estimate of development required for closing Notification method, timing consideration For Users announcement, timing Suspend new account activation Review Help Page incentive review For Partners cancellation procedure close response man- hour estimate contract termination timing arrangement Tasks for closing

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Tasks End date determined arrangement of rules and contracts man-hour estimate of development required for closing Notification method, timing consideration For Users announcement, timing Suspend new account activation Review Help Page incentive review For Partners cancellation procedure close response man- hour estimate contract termination timing arrangement Tasks for closing

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Tasks End date determined arrangement of rules and contracts man-hour estimate of development required for closing Notification method, timing consideration For Users announcement, timing Suspend new account activation Review Help Page incentive review For Partners cancellation procedure close response man- hour estimate contract termination timing arrangement Tasks for closing

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Problems & Lesson Learned

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Problems › When can the service end. › The end notice may not be posted. › Can't watch the video. › Sudden server down. › What happens to the ongoing project.

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Problems › When can the service end. › The end notice may not be posted. → Case 1 › Can‘t watch the video. → Case 2 › Sudden server down. › What happens to the ongoing project.

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Problems Case1

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Problems › Three months before closing Release of end notice posted on iOS app

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NAVER MATOME iOS App › Requires an end notice period of 3 months. › Refurbishment period and Apple review period required to release iOS app. Problems

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NAVER MATOME iOS App › Requires an end notice period of 3 months. › Refurbishment period and Apple review period required to release iOS app. Problems

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Problems Sign in with Apple

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Problems Sign in with Apple 2020.06.30 2020.04.30 → The day before the end notice publication date.

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› Anyway, I submitted a store application › As a result, the store will be released on 7/1. Problems

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Lesson Learned

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Lesson Learned › We should have considered more about the potential impact of the platform we are using on our services.

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Lesson Learned › Cases where service refurbishment may not be in control of release should have been addressed with greater importance. › We should have considered more about the potential impact of the platform we are using on our services.

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Problems Case2

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Problems › One month before closing YouTube search problem

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Create Matome Articles › Choose a YouTube item › Find and add Problems

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YouTube API administration screen › Queries is... at 0 Problems

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YouTube API administration screen › Queries is... at 0 Problems

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Problems Must comply with YouTube API Terms of Service.

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Problems Must comply with YouTube API Terms of Service. The necessary renovations are: ·Change logo and icon ⇒ OK ·Change in how to use YouTube API ⇒ I don't know immediately how long it will take. ·Changes to NAVER MATOME Terms of Use ⇒ I can't respond immediately.

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› Failure within a month of closing Problems

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› Estimate of completion of first proposal exceeds closing timing › Failure within a month of closing Problems

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› Estimate of completion of first proposal exceeds closing timing › Failure within a month of closing Problems › However, there are not many users of this function.

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› Then, isn't it okay for the month to end? Problems

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The words that PM said at that time. › The service is still working. › There may be some parts that make you feel relaxed when you finish, but I want to tighten my mind again. Problems

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› Eventually, another plan will be implemented to resolve the issue. › I was able to respond for a week. › It's not perfect, but it was a response that could be selected at that time. Problems as a result

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Lesson Learned

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Lesson Learned › Service in progress until service termination.

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Lesson Learned › Think about what you can do. › Service in progress until service termination.

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Lesson Learned › Think about what you can do. › Continue the service comfortably until the end. › Service in progress until service termination.

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From now on

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From now on › Experience and knowledge accumulated through NAVER MATOME will be transferred to LINE

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Thank you