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1 Introduction to Business Processes Core Concepts Alessandro Lazarotti Software Engineering Manager (RH-PAM, jBPM, Kogito) Business Process

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“If you can't describe what you are doing as a process, you don't know what you're doing” 2 Process W. Edwards Deming

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3 Business Business Process Process

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Process 4 Business Process Business

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5 Business Process Business Process Inputs Transformation Outputs

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6 Business Process Business Process Inputs Transformation Outputs Core (Primary Process)

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Types of Business Processes 7 Ensure that Core and Support Processes meets their goals. Support Processes Management Processes Support Core Processes, without adding value after each step to final consumer: Human Resource, Facilities, Capacity Management Core Processes Primary Process in the company: Car Repair, Healthcare attendance, Assurance Services, Metallurgy Manufacturing, Software development in a Software Factory Business Process

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8 Management Processes Support Processes Core Processes 20% 10% 70% Business Process Types of Business Processes

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Ok, is all of this what people call Business Process Management? Business Process Management 9

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Ok, is all of this what people call Business Process Management? Business Process Management 10 No, those are just Business Process!

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11 Business Process Management Business Process Management “Business Process Management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries.” (https://bpm.com/what-is-bpm) By BPM CBOK 4.0

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Business Process Management Life Cycle 12 The core of the discipline Continuous Improvement Cycles

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13 Business Process Management Organization Functional Org 1 Functional Org 2 Functional Org 3 Sub Process A Sub Process B Sub Process C handoff handoff Business Process

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14 Business Process Management Organization Functional Org 1 Functional Org 2 Functional Org 3 Sub Process A Sub Process B Sub Process C handoff handoff Business Process BPMO / BPM CoE ❖ Process Manager ❖ Process Analyst ❖ Process Designer ❖ Process Architects Practitioners

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The common language between the practitioners, the diagrams! Business Process Management Diagrams 15

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The common language between the practitioners, the diagrams! Business Process Management Notation 16 What diagrams?

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17 Business Process Management Diagrams SIPOC EPC FLOWCHART BPMN 2

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18 Business Process Model and Notation 2 Events

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19 Business Process Model and Notation 2 Activities

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20 Business Process Model and Notation 2 Gateways

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21 Optional section marker or title … from Business Users to IT...

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“Domain-Driven Design is an approach to software development that centers the development on programming a domain model that has a rich understanding of the processes and rules of a domain” (Martin Fowler) https://martinfowler.com/ bliki/DomainDrivenDesign. html 22 Domain-Driven Design Domain-Driven Design

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The benefits of a Domain-Driven Design approach … for software development Ubiquitous Language Domain experts and dev team use the same language Model agility Business Analysts contribution to the software models Definition of bounded-contexts Logical boundaries that limits the scope of the domain in a portion of the software Better identification of bottlenecks Lean code for execution, increasing time to deliver and continuous delivery and improvement, 23 Domain-Driven Design

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BPMN2 Business Process diagram is a perfect fit for an ubiquitous language between Business Analysts and Software Engineering Business Process BPMN2 24

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25 Business Process Model and Notation 2 Bounded-Contexts

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26 Aggregate Business Process Model and Notation 2

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CONFIDENTIAL designator V0000000 27 Getting Started with Business Processes DEMO Optional section marker or title

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Is BPM Dead? SOA and BPM 28 Service-Oriented Architecture and Business Process Management ★ SOA ★ WSDL ★ Canonical Models ★ SOAP ★ ESB ★ BPM (N)?

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V0000000 Two different schools SOA and BPM 29 It is a business discipline, with a flexible standard model and notation for execution, that may span to IT (and other areas) aspects of execution Business Process Management SOA It is an architectural style of software design, focused on integration, that assist the company business based on its requirement. SOA and BPM

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Is BPM Dead? SOA and BPM 30 Service-Oriented Architecture and Business Process Management ★ SOA ★ WSDL ★ Canonical Models ★ SOAP ★ ESB ★ BPM (N)?

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SOA and BPM 31 The New BPM iBPMS DPA - Digital Process Automation Business Automation Business Process Automation Digital Workflow Management Process Automation Intelligent Automation Workflow Automation Services Orchestrator

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linkedin.com/company/red-hat youtube.com/user/RedHatVideos facebook.com/redhatinc twitter.com/RedHat twitter.com/lazarotti 32 Red Hat is the world’s leading provider of enterprise open source software solutions. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. Thank you Optional section marker or title