Understanding the management process cc licensed ( BY ) flickr photo by VFS Digital Design: http://flic.kr/p/9dTsfj

Quiz • Closed book/closed notes • Phones & computers put away • You may collaborate with your team • You are responsible for the answers on your quiz • You do not have to choose the same answers as your team

managers/supervisors? Good? Why? Bad? Why?

No content

Management functions • Planning • Organizing • Leading • Controlling

technical skills cc licensed ( BY ) flickr photo by Samuel Z.: http://flic.kr/p/dwa7eH

Human skills flickr photo by netzkobold https://flic.kr/p/4Vu39Y shared under a Creative Commons (BY-NC-SA) license

Conceptual skills flickr photo by Austin Kleon https://flic.kr/p/xXCaC shared under a Creative Commons (BY-NC-ND) license

Planning flickr photo by jurvetson https://flic.kr/p/2U3iX shared under a Creative Commons (BY) license

zappos.com Mission statement: "To provide the best customer service possible." flickr photo by Robert Scoble https://flic.kr/p/6htuGK shared under a Creative Commons (BY) license

Goals = long-term strategy flickr photo by steve9567 https://flic.kr/p/rCxB49 shared under a Creative Commons (BY-ND) license

Objectives= short-term tactics flickr photo by David M* https://flic.kr/p/cDieK shared under a CC (BY-NC) license

flickr photo by jean-louis zimmermann https://flic.kr/p/5DXvBK shared under a Creative Commons (BY) license

Blackberry/RIM Vision: Research In Motion (RIM) is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Mission: Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, text messaging (SMS and MMS), Internet and intranet-based applications

In teams: • Perform a SWOT analysis of RIM/Blackberry's current situation • Suggest objectives and goals for RIM to succeed in the current smartphone/tablet marketplace

Organizing role of management flickr photo by shawnzrossi https://flic.kr/p/bhi3 shared under a Creative Commons (BY) license

Organizing Allocate resources to achieve plans Resources? • Material resources • Human resources • Financial resources • Information

cc licensed ( BY ) flickr photo by Marcin Wichary: http://flic.kr/p/4Afw4m

chain of command cc licensed ( BY ) flickr photo by Daniel Kramer: http://flic.kr/p/druWBL

span of control (span of management) cc licensed ( BY NC SA ) flickr photo by Trey Ratcliff: http://flic.kr/p/7LGh15

Tall Organizations cc licensed ( BY NC SA ) flickr photo by Steve Selwood: http://flic.kr/p/5tkEBL

Flat organizations ©MichelleKopczyk http://www.flickr.com/photos/michellekopczyk/

Tall or Flat? • Centralization – Decision-making concentrated at top – Little employee empowerment • Decentralization – Decision-making throughout organization – More employee empowerment • Manufacturing • Service

Tall or Flat? • Span of Control: # of employees/manager –Skill of manager –Skill of employees –Complexity of job • geographical closeness • functional similarity • need for coordination • planning demands • functional complexity

small v. large organizations small tall or flat structure short chain of command large tall or flat structure long chain of command

Leading flickr photo by pedrosimoes7 https://flic.kr/p/2YY3c3 shared under a Creative Commons (BY) license

Autocratic flickr photo by Creativity+ Timothy K Hamilton https://flic.kr/p/4R6cvu shared under a CC (BY-NC-ND) license

Democratic flickr photo by Just Us 3 https://flic.kr/p/rPNHd shared under a Creative Commons (BY-NC) license

Free rein (laissez faire) flickr photo by TitaniumDreads https://flic.kr/p/2hUhzm shared under a Creative Commons (BY-NC-SA) license

Controlling flickr photo by cliff1066™ https://flic.kr/p/5mQLXj shared under a Creative Commons (BY) license