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The Best Way to Scale

1519587b1a0febb658c36c94f6272b0d?s=47 Kevin Hale
September 24, 2013

The Best Way to Scale

What is the best way to effectively scale a company? How do you achieve remarkable returns for your investors? At Y Combinator, they've funded founders that have turned ideas into billion dollar businesses. The trick, they’ve learned, is focusing on the values that go into making your first dollar. Through his experiences growing his startup through YC, Kevin will share some of the lessons he learned to help take companies to the next level.

1519587b1a0febb658c36c94f6272b0d?s=128

Kevin Hale

September 24, 2013
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  1. The Best Way to Scale Kevin Hale Partner, Y Combinator

  2. @ilikevests

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  4. 53 Startups 617 Total Startups 511 Startups Raised $1.7B 287

    valued at $11.7B 10 startups = $8.6B
  5. Before Launch 100% Creation

  6. Creation Customer Support Business Crap Crap Hiring Crap Fix Crap

    After Launch
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  14. Education Research Real Estate Marketing Sales Banking Healthcare IT Designers

    Small Businesses Non-Profits Startups Students Engineers
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  21. 676% 29,561% $25.3 M Average Startup $118K Wufoo

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  23. Existing Users :: Marriage New Users :: Dating

  24. FIRST IMPRESSIONS

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  26. Homepage Landing Pages Plans / Pricing Login Signup

  27. First Email Account Creation Blank / Starting Interface Login Link

    Ad Link First Support
  28. ౰ͨΓલ඼࣭ atarimae hinshitsu ັྗత඼࣭ miryokuteki hinshitsu

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  36. Resources HTML Email Templates Chimplets MailChimp Research Academy Videos Experts

    Transactional Email Email on Mobile Devices Email Marketing Field Guide Getting Started With MailChimp MailChimp Mobile How to Manage Your List MailChimp For High-Volume Senders MailChimp International MailChimp Guides Log In Pricing Pricing Features Features Resources Resources Support Support Blog Blog Enter your search ! MailChimp Mobile How to Manage Your List MailChimp For High-Volume Senders MailChimp International How to Use Hairball How To Use Google Analytics With MailChimp How to Select an Email- Marketing Agency Spam Lawsuits Understanding Reports Email Security How To Use Templates MailChimp For Designers
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  44. iPhone App Android App Wordpress Plugin

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  46. John Gottman

  47. 1 Hour = 94% 15 Minutes = 85%

  48. Everyone fights.

  49. Cost / Billing Users’ Clients Performance Roadmap Others Money Kids

    Sex Time Others
  50. 10% 100% 7% 1% 5% .3% Website Visitors Signup to

    Trial Login to Account Active Users Paying Users Staying Users
  51. THE FIGHTING

  52. Software engineers and designers are often divorced from the consequences

    of their actions.
  53. Create Software Customer Support Business Crap Crap Hiring Crap Fix

    Crap After Launch
  54. Software Development Responsibility Accountability Humility {

  55. Support Driven Development S D D

  56. You make everyone do customer support.

  57. Creators = Supporters

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  60. +500,000 users ~5 million people ~400 issues +800 emails 7-12

    minutes
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  67. 75.8% 78.1% Emotional State Browser Type

  68. ATROPHY RELATIONSHIPS

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  73. We made everyone 
 say thank you.

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  80. ? What happens when you make everyone responsible for giving

    remarkable support every single week?
  81. 0 75,000 150,000 225,000 300,000 Jun-06 Dec-06 Jun-07 Dec-07 Jun-08

    Dec-08 Jun-09 Dec-09 0 100 200 300 400 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50 52 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50 52 2 4 6 Users Support
  82. Best Price Best Product Best Overall Solution

  83. Resources Resourcefulness VS

  84. Thanks!

  85. @ilikevests