https://speakerdeck.com/superette 2013-07-01 12:40:23 -0400 In this slide deck we describe our approach to Word of Mouth Marketing: Providing extra value where customers have low expectations. In this slide deck we describe our approach to Word of Mouth Marketing: Providing extra value where customers have low expectations. Mon, 01 Jul 2013 00:00:00 -0400 https://speakerdeck.com/superette/driving-word-of-mouth-by-providing-unexpected-value https://speakerdeck.com/superette/driving-word-of-mouth-by-providing-unexpected-value