Get more out of Sugar with its integration to Vonage — a rich, easy to use and intuitive interface designed to effortlessly integrate your voice interactions into your key CRM workflows.
In this Sugar User Group, we demoed the following features of Sugar's Integration to Vonage:
-Click to Dial – Call any number directly from Sugar with the click of a mouse.
-Screen Pops - When calls come in, screen pops open to let you know who is calling and its corresponding record in Sugar
-Adding New Records - Create new records in Sugar if the phone number is not associated to any record
-Call Tagging and Note Taking - Call tagging and note taking for all inbound/outbound calls are recorded in your Sugar contact or lead activities.