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trill photo
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-Every human in the audience
“Wow, that was just five years
ago?”
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3 Ways to Amp Up
Your Support Career
Mercer Smith-Looper
Support Engineer, Trello
@mercenator
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There is only so much that
your company can do for
you.
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Wrong.
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Industry Knowledge
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How do other people
support their customers?
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Develop niche
knowledge.
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Read Newsletters
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Do not passively
consume.
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Learning ahead of time
allows you to skip the whole
“making mistakes” part.
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Personal Growth
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You already know how
to talk to people.
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Quantitative
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Quantitative Qualitative
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Dollar Shave
Club puts value
on light hearted
communication.
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That probably wouldn’t
fly at IBM.
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You do not have to
learn how to write code.
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Transparency is
always the best policy.
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Even if you love the company,
you should love your career
and yourself more.
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Exposure
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Help others learn from
what you have seen.
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Remember: talking about
what you know is not
bragging and it is useful.
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The internet is a
magical place.
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you.
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If you don’t have time,
you probably don’t care
enough.
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Hey, this isn’t for
me.
”
“
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