3 Ways to Amp Up Your Support Career, SupConf 2016

My talk from SupConf 2016.

Transcript

2. trill photo
5. -Every human in the audience “Wow, that was just five years ago?”
6. 3 Ways to Amp Up Your Support Career Mercer Smith-Looper Support Engineer, Trello @mercenator
7. There is only so much that your company can do for you.
9. Wrong.
10. Industry Knowledge
11. How do other people support their customers?
12. Develop niche knowledge.
13. Read Newsletters
14. Do not passively consume.
15. Learning ahead of time allows you to skip the whole “making mistakes” part.
17. Personal Growth
18. You already know how to talk to people.
19. Quantitative
20. Quantitative Qualitative
21. Dollar Shave Club puts value on light hearted communication.
22. That probably wouldn’t fly at IBM.
23. You do not have to learn how to write code.
25. Transparency is always the best policy.
26. Even if you love the company, you should love your career and yourself more.
27. Exposure
29. Help others learn from what you have seen.
31. Remember: talking about what you know is not bragging and it is useful.
32. The internet is a magical place.
33. you.
35. If you don’t have time, you probably don’t care enough.
36. 
 Hey, this isn’t for me. ” “
38. Thanks! mercer@trello.com @mercenator mercenator.com