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3 Ways to Amp Up Your Support Career, SupConf 2016
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mercersmith
May 29, 2016
Technology
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730
3 Ways to Amp Up Your Support Career, SupConf 2016
My talk from SupConf 2016.
mercersmith
May 29, 2016
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Transcript
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trill photo
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-Every human in the audience “Wow, that was just five
years ago?”
3 Ways to Amp Up Your Support Career Mercer Smith-Looper
Support Engineer, Trello @mercenator
There is only so much that your company can do
for you.
None
Wrong.
Industry Knowledge
How do other people support their customers?
Develop niche knowledge.
Read Newsletters
Do not passively consume.
Learning ahead of time allows you to skip the whole
“making mistakes” part.
None
Personal Growth
You already know how to talk to people.
Quantitative
Quantitative Qualitative
Dollar Shave Club puts value on light hearted communication.
That probably wouldn’t fly at IBM.
You do not have to learn how to write code.
None
Transparency is always the best policy.
Even if you love the company, you should love your
career and yourself more.
Exposure
None
Help others learn from what you have seen.
None
Remember: talking about what you know is not bragging and
it is useful.
The internet is a magical place.
you.
None
If you don’t have time, you probably don’t care enough.
Hey, this isn’t for me. ” “
None
Thanks!
[email protected]
@mercenator mercenator.com