GitHubの開発フローにおける サポートエンジニアの役割

by doublemarket

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GitHubͷ։ൃϑϩʔʹ͓͚Δ  αϙʔτΤϯδχΞͷ໾ׂ দӜ ൏ਓ ϋογϡλά : #devsumiD ηογϣϯID : 15-D-6

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Hayato Matsuura Enterprise Support Engineer at GitHub GitHub : doublemarket Twitter : dblmkt

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• ʰೖ໳Kubernetesʱ • ΦϥΠϦʔɾδϟύϯ • 2018೥3݄ൃച༧ఆ

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ΞδΣϯμ • GitHub/GitHub Enterpriseͱ͸ • GitHubͰͷ։ൃϑϩʔ • GitHubͷαϙʔτ • αϙʔτΤϯδχΞ͸։ൃʹͲ͏ؔΘΔ΂͖͔

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GitHubͱ͸

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GitHubͱ͸ • Ϣʔβ਺ : 2700ສ+ • ϦϙδτϦ਺ : 7700ສ+

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GitHubΛಈ͔ٕ͢ज़

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ٕज़ελοΫ ϕΞϝλϧαʔό API Web … GitHub.com

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GitϦϙδτϦ৑௕ԽγεςϜSpokes https://githubengineering.com/introducing-dgit/

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KubernetesʹΑΔίϯςφ؅ཧ https://githubengineering.com/kubernetes-at-github/

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GitHubͰͷ։ൃͷྲྀΕ

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GitHub Flow ! " # $ $ $ Create a Branch Open a Pull Request Merge and deploy

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σϓϩΠͷྲྀΕ

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σϓϩΠ͔ͯ͠ΒϚʔδ • master͸ৗʹσϓϩΠՄೳͳঢ়ଶ • σϓϩΠͯ͠ಈ͘ͷΛ֬ೝ͔ͯ͠ΒmasterʹϚʔδ

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ChatOps

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GitHub Enterpriseͱ͸

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https://github.com/pricing https://github.com/pricing

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https://github.com/pricing https://github.com/pricing

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https://github.com/pricing https://github.com/pricing

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GitHub Enterpriseͱ͸ Ծ૝ϚγϯʹࡌͬͨGitHub.com ؅ཧػೳ + α +

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ٕज़ελοΫ ϕΞϝλϧαʔό API Web … GitHub.com

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ٕज़ελοΫ ϕΞϝλϧαʔό API Web … GitHub Enterprise

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GitHub.com GitHub Enterprise

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GitHubʹ͓͚Δαϙʔτ

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GitHub.comͷ͓໰͍߹Θͤ • https://github.com/contact • Git/GitHubͷ࢖͍ํ • ؒҧͬͯফͨ͠ϦϙδτϦͷ෮چґཔ • όάใࠂɾػೳվળཁ๬

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GitHub Enterpriseͷ͓໰͍߹Θͤ • https://enterprise.github.com/support • ϢʔβͱͦͷΞΫγϣϯΛ؅ཧ͢Δํ๏ • ϨϓϦέʔγϣϯͷઃఆํ๏ • ύϑΥʔϚϯε໰୊ͷղܾํ๏ • ؅ཧػೳͷόάใࠂɾػೳվળཁ๬

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GitHubͷαϙʔτ • αϙʔτΛϨϕϧ෼͚͠ͳ͍ • Tier 1, 2, 3…

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GitHub Enterprise  αϙʔτνʔϜ

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GitHub Enterprise೔ຊޠαϙʔτ

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αϙʔτΤϯδχΞͷ  ։ൃ΁ͷؔΘΓํ

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όάใࠂ • IssueΛ࡞੒ͯ͠ใࠂ • ෆ۩߹ͷ࠶ݱखॱ • ൃੜ৚݅ɺΤϥʔ

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όάใࠂ • IssueΛ࡞੒ͯ͠ใࠂ • ෆ۩߹ͷ࠶ݱखॱ • ൃੜ৚݅ɺΤϥʔ αϙʔτ͔Βͷใࠂ શମͷ3ׂ

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मਖ਼ͷඞཁʹഭΒΕΔ • ։ൃνʔϜʹৄ͍͠ਓɾख͕ۭ͍ͯΔਓ͕͍ͳ͍໰୊

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೔ຊʹ։ൃऀ͍ͳ͍໰୊ • APACʹ։ൃऀগͳ͍໰୊ • ࣌ࠩʹΑΔίϛϡχέʔγϣϯͷΦʔόϔου • ϚϧνόΠτจࣈͷѻ͍

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ϚϧνόΠτจࣈͷѻ͍ʹؔ͢Δόά • ϥΠηϯεϑΝΠϧʹϚϧνόΠτจࣈ͕ೖΔͱΤϥʔ • ಛఆGraphQLΫΤϦʹϚϧνόΠτจࣈ͕ೖΔͱΤϥʔ • ϚϧνόΠτจࣈΛؚΉϑΝΠϧͷdiffϖʔδ͕ಛఆͷ ৚݅ԼͰจࣈԽ͚

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։ൃ͍ͨ͠ؾ࣋ͪ • Ϣʔβ͔Βͷ੠Λ௚઀ฉ͘ • ࣗ෼͕ϢʔβͳΒ͜͜Λ௚͍ͨ͠ • αϙʔτ͚ͩͩͱ৽͍͜͠ͱΛ֮͑ʹ͍͘

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αϙʔτΤϯδχΞ͕ࣗ෼Ͱमਖ਼ • ओۀ຿͸αϙʔτ • ։ൃʹؔΘΔͷ͸ਪ঑

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αϙʔτΤϯδχΞʹΑΔ։ൃߩݙ • ओۀ຿͸αϙʔτ • ։ൃʹؔΘΔͷ͸ਪ঑ • PRͷ4ׂ͕ۙ͘αϙʔτ͔Β αϙʔτʹΑΔमਖ਼΍ ػೳ௥Ճ

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։ൃߩݙͷҰྫ چ ৽

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αϙʔτΤϯδχΞ͸͓٬༷ͷSRE • SRE : ࣗࣾαʔϏε • αϙʔτΤϯδχΞ : ͓٬༷ͷαʔϏε

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αϙʔτΤϯδχΞ͸͓٬༷ͷSRE • SRE͸50%Ҏ্։ൃʹ࣌ؒΛ౰ͯΔ΂͖ • αϙʔτΤϯδχΞ΋ಉ͡Α͏ʹಇ͘΂͖ʁ

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αϙʔτΤϯδχΞ͕։ൃʹؔΘΔͱ • ιϑτ΢ΣΞͷத਎Λཧղ • Ϣʔβͷ੠Λ௚઀ฉ͍ͯ൓өͰ͖Δ • ։ൃਞͷணखΛ଴ͨͣʹϦϦʔεͰ͖Δ͔΋ • νέοτྔ͕ݮͬͨ࣌ͷαΠυϓϩδΣΫτͱͯ͠

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αϙʔτΤϯδχΞ΋ • ։ൃʹੵۃతʹؔΘΖ͏ • ։ൃ͍ͨ͠ΤϯδχΞͷΩϟϦΞύεͱͯ͠΋͋Γ

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͓஌Βͤ • اۀͷ͓٬༷ʹ΋GitHubΛ࢖ͬͯ΄͍͠ • ೔ຊޠαϙʔτ΋͋Γ·͢ • ೔ຊޠυΩϡϝϯτ΋ग़·͢ • ೔ຊޠWebαΠτ3݄ެ։༧ఆ

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2018೥6݄ɹSatellite Tokyo։࠵ܾఆʂ Satelliteͱ͸ɺถࠃͰ೥ʹ1ճ։࠵͞ΕΔGitHub࠷େڃͷϢʔβʔΠϕϯτ”Universe”Λถࠃ֎ ͷ஍ҬͰ։࠵͢ΔΠϕϯτͰ͢ɻSatellite Tokyo͸೔ຊͰॳΊͯͷ։࠵ͱͳΓ·͢ɻ ຊΠϕϯτͰ͸ɺ࠷৽ͷGitHub੡඼ͷχϡʔε͔ΒϋϯζΦϯϫʔΫγϣοϓ·Ͱɺ։ൃऀͷ ͨΊͷ͞·͟·ͳηϛφʔ͕։࠵͞Ε·͢ɻ ৄࡉ͸3݄Լ०ʹGitHub΢ΣϒαΠτ্Ͱެ։͍ͨ͠·͢ɻ