Surviving Design Projects - The Session
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Dan Brown
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Managing Di cult Situations on Design Projects Dan Brown, EightShapes, LLC IA Summit 2012, New Orleans 1
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Is conflict in design inevitable? 1
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The Importance of Conflict in Creativity 2
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? ! Problem Solution Decisions 3
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? ! Problem Solution Validity Momentum Decisions 3
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? ! 4
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? ! how what 5
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? ! how what 6
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how what 7
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agreement clarity 7
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agreement clarity 8
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agreement clarity shared understanding 8
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shared understanding 9
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shared understanding CONFLICT 9
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shared understanding CONFLICT HEALTHY UNHEALTHY 9
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MOMENTUM 10
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MOMENTUM VALIDITY 10
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I’m very disappointed 11
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agreement clarity I’m not seeing what I thought I’d be seeing. 12
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agreement clarity You’re not doing what I thought you would do. 13
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agreement clarity You’re not doing what I thought you would do. I’m not seeing what I thought I’d be seeing. 14
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Conflict Resolution: The Model 15
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Situation Patterns Traits 16
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traits Aspects of your personality that describe your preferences and style of working. 17
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situations A scenario involving conflict between two or more people. 18
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patterns Behaviors that enable people to resolve conflict. 19
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mutually impactful Situations Patterns Traits 21
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mutually impactful erns Traits ‣ How I perceive situation ‣ Whether I aggravate a situation ‣ Whether I’m prone to create a situation Situations 22
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mutually impactful Patterns Traits ‣ Which patterns suit me best ‣ How I apply patterns tions 23
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mutually impactful Patterns aits ‣ How patterns address situations ‣ How situations benefit from patterns Situations 24
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traits atterns Traits ‣ Style ‣ Agenda ‣ Circumstances ‣ Knowledge ituations 25
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situations atterns Traits ‣ Purpose ‣ Plan ‣ Performance Situations 26
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situations atterns Traits ‣ Purpose Where are we going? ‣ Plan How are we getting there? ‣ Performance How e ective are we? Situations 27
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patterns Patterns Traits ‣ Empathize ‣ Involve ‣ Redirect ‣ Reframe uations 28
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patterns Patterns Traits ‣ Empathize Making people feel understood ‣ Involve Helping people contribute ‣ Redirect Shifting the focus ‣ Reframe Adopting new language uations 29
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Applying Patterns 30
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and now for my next trick… 35
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Wrap-Up 36
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Design & Conflict Problem Solution 37
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Design & Conflict Problem Solution CONFLICT HEALTHY UNHEALTHY CONFLICT 37
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Traits, Situations, Patterns Patterns Traits Situations What to use? How exacerbating? 38
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Traits, Situations, Patterns Patterns Traits Situations What impact? What strengths? 39
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Traits, Situations, Patterns Patterns Traits Situations How perceive? Impact application? 40
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Thanks! Dan Brown brownorama on most social networks
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For more: survivingdesignprojects.tumblr.com Buy the game! 42