220521_SFN_品質文化試論と『LEADING QUALITY』/220521_SFN_Essay_of_Quality_Culture_and_LEADING_QUALITY

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Mark Ward, 2022-05-21, Scrum Fest Niigata 2022 Modern Test Management, Intermediate Session ඼࣭จԽࢼ࿦ͱ ʰLEADING QUALITYʱ Why Quality Culture Matters Now? @mkwrd &

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1 Mark Ward @mkwrd 2 3 4 จܥˠϓϩάϥϚʔˠQAΤϯδχΞ ΞόϯΪϟϧυ඼࣭ΠϕϯτMarkin' Qualityओ࠵ @mkwrd 5 ཱྀͱந৅తࢥߟ͕޷͖ͳ੬ऑϚΠϯυͷࣗ༝ਓ ೔໨ͷ.BSLͰ͢ QA ஌ܙା inɹɹɹɹɹɹɹɹɹɹand ϒϨΠϯ

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@mkwrd ࠷ۙͷ੒Ռ׆ಈ ೥݄೔

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@mkwrd ࠷ۙͷ੒Ռ׆ಈ 2021೥12݄03೔ 2022೥05݄20೔ Translation  with Reﬁnement Translation In Progress Ӷҙ຋༁தʂ

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খචʮ඼࣭จԽࢼ࿦ʯͰ։͚ͨ ύϯυϥͷശʹೖ͍ͬͯΔ ந৅తͳࢥߟΛݴޠԽ͠Α͏ͱ ѱઓۤಆ͢Δ͓࣌ؒͰ͢ɻ ͜ͷߨԋͰѻ͏͜ͱ @mkwrd

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͜ͷߨԋͰͷʮจԽʯΛ ఆٛ͠Α͏

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͜ͷൃදʹ͓͚Δ ʮจԽʯͷఆٛ จԽͱ͸ɺݸਓ͓Αͼूஂ͕ બͿߦಈʹର͢ΔՁ஋෇͚ͷ ݯઘͱͳΔɺूஂͷߟ͑ํͰɺ ͦͷଘࡏΛೝ஌͍ͯ͠Δ͔ ൱͔ʹ͔͔ΘΒͣɺ ଘࡏ͢Δ΋ͷͰ͋Δɻ A "Culture" is the way of thinking of a group, which gives the reasonable value to activities performed by person in their group or the group itself. It exists whether or not its existence is recognized. Definition of "Culture"  in this session @mkwrd

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จԽͱنൣʢϧʔϧʣͱߦಈ @mkwrd نൣ  Rule จԽ  Culture ߦಈ Action ෆՄࢹ ೝࣝՄ Մಡ ೝࣝՄ Մࢹ ೝࣝՄ

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نൣ  Rule จԽ  Culture ߦಈ Action จԽͱنൣʢϧʔϧʣͱߦಈ @mkwrd نൣʹै͏ͷͰ  ߦಈͷՁ஋Λ  ධՁ͞ΕΔ نൣʹ͸ٯΒ͏͕  จԽʹै͏ͨΊ  ߦಈ͕ѱ͘ධՁ͞ΕΔ  ͜ͱ͸͋·Γͳ͍ نൣʹ΋จԽʹ΋  ैΘͳ͍ͨΊ  ߦಈ͸ධՁ͞Εͳ͍

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نൣ  Rule จԽ  Culture ߦಈ Action จԽͱنൣʢϧʔϧʣͱߦಈ @mkwrd ಺৺ɺͲ͏ࢥͬͯ ͍Δ͔ʢࢥߟʣ͸ ՄࢹԽ͞Εͳ͍ͷͰ ධՁ͞Εͳ͍ɻ ͨͩɺจԽʹ߹Θͳ͍ ࢥߟΛӅͯ͠ߦಈ͠ ଓ͚Δͷ͸େมͩ͠ɺ ϝϯλϧΛපΈ͔Ͷ ͳ͍ɻ

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ʰ඼࣭จԽࢼ࿦ʱͷ എܠʹ͋Δ໰୊ҙࣝ

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🤔 ඼࣭͸ιϑτ΢ΣΞͷͨΊ͚ͩͷ֓೦ Ͱ͸ͳ͘ɺιϑτ΢ΣΞΛ࡞Δਓɾ૊৫ͷ ඼࣭ʹ໨Λ޲͚Δඞཁ͕͋ΔͷͰ͸ͳ͍͔ʁ Is Quality not only a concept for software, but also for the people and organizations that make the software? 1 2 3 4 2012೥4݄ 2016೥1݄ 2019೥1݄ 2019೥12݄ 5 2021೥5݄ ෭ۀ 1. ಠཱܥιϑτϋ΢ε 2. ୈࡾऀݕূاۀ 3. ۚ༥ܥ 4. ڭҭܥ 5. όοΫΦϑΟεܥ SES࣌୅ ࣄۀձࣾ࣌୅ 「テスト」の話しかしない？

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඼࣭͸ιϑτ΢ΣΞͷͨΊ͚ͩͷ֓೦ Ͱ͸ͳ͘ɺιϑτ΢ΣΞΛ࡞Δਓɾ૊৫ͷ ඼࣭ʹ໨Λ޲͚Δඞཁ͕͋ΔͷͰ͸ͳ͍͔ʁ Is Quality not only a concept for software, but also for the people and organizations that make the software? 1 2 3 4 2012೥4݄ 2016೥1݄ 2019೥1݄ 2019೥12݄ 5 2021೥5݄ ෭ۀ 1. ಠཱܥιϑτϋ΢ε 2. ୈࡾऀݕূاۀ SES࣌୅ 「テスト」の話しかしない？ ݸਓͷࢥߟͱ૊৫ͷจԽ͕ ҟͳΔํΛ޲͍͍ͯͨ ސ٬اۀͷϓϩμΫτΛ্खʹςετ͢Δ ͱ͍͏ߦಈʹߴ͍Ձ஋෇͚Λ͢ΔจԽ ʢ͓Αͼࣄۀܗଶʣ WT ߴ඼࣭ͱʮΑ͘ςετ͞Εͨʯ͸ ҟͳΔͱߟ͑Δࢥߟ @mkwrd ˠࣄۀձࣾ΁స৬ʢ.BSLͷ৔߹ʣ

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Θ͔ͬͨɺϕϯμʔاۀͷจԽ͕ ܅ͷࢥߟʹ߹Θͳ͔ͬͨΜͩͳʁ

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Ͱɺຊ୊ͷʮ඼࣭จԽʯʹ͸ Ͳ͏΍ͬͯΞϓϩʔν͢ΔؾΑʁ

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඼࣭จԽ Quality Culture 🤔 @mkwrd

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ʰ඼࣭จԽࢼ࿦ʱͱ͍͏ ֎ງΛຒΊͯཧղΛਐΊΔࢼΈ ඼࣭จԽͱ͍͏ᐆດͳ΋ͷʹରͯ͠ ΅͕͘औͬͨΞϓϩʔν 1

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඼࣭จԽ @mkwrd ૊৫จԽ͸඼࣭จԽΛ แؚ͠ɺӨڹΛ༩͑Δ ඼࣭จԽͱ૊৫จԽͷ ֊૚ߏ଄ ૊৫จԽ ඼࣭จԽ͕૊৫จԽΛ ม͑Δ͜ͱ͸೉͍͠ ඼࣭จԽࢼ࿦ɾ

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จԽ ઓུ @mkwrd ઓུΛ࣮ݱ͢ΔͨΊʹ ૊৫͸จԽΛҭΉ จԽ͸ઓུΛ༰қʹ ࣮ߦෆೳʹͰ͖Δ จԽͱઓུ͸૊৫ͷ ྆ྠ ඼࣭จԽࢼ࿦ɾ

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඼࣭จԽ @mkwrd ඼࣭จԽͷ ྠֲ ૊৫จԽ ૊৫ઓུ ඼࣭ઓུ ม͑Δͷ ೉͍͠ ํ਑ʹٯΒ͑ͳ͍ Өڹྗ ࣋ͯͦ͏ʁ ඼࣭จԽࢼ࿦ɾ

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2$2$ͱ͍͏ओுΛ௨͡ ޫΛ౰ͯͯཧղΛਐΊΔࢼΈ ඼࣭จԽͱ͍͏ᐆດͳ΋ͷʹରͯ͠ ΅͕͘औͬͨΞϓϩʔν 2 @mkwrd

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QC2QC: Quality Control to Quality Culture ͍ΘΏΔQCαʔΫϧͱ͔ͷQC ඼࣭ίϯτϩʔϧͱ͍͏  ׆ಈͷىݯ͸ʁ ϑϨσϦοΫɾςΠϥʔ  ʰՊֶత؅ཧ๏ʱ 19ੈلͷ࢈ۀֵ໋Ͱ  ޻ۀԽ࣌୅͕౸དྷ͠  ಇ͖ํʢಇ͔ͤํʣ͕  ٸܹʹมΘͬͨ ͳͥඞཁʹͳͬͨʁ ଟ͘ͷਓͷ  ࢍಉΛಘͨ ٸܹͳมԽʹରԠ͢ΔͨΊʹ  ߟ͑ͨʁ ඼࣭ίϯτϩʔϧͱ͍͏֓೦ɺ ͓Αͼ࣮ݱํ๏Λߠఆ͢Δࠜڌ  ͱͯ͠ཧղ͞Εɺੈ୅Λ௒͑ͯ ར༻͞Εख๏վળ͞Εਁಁ͠ɺ  ඼࣭׆ಈͷ౔୆ɾج൫ͱͳͬͨ ܗࣜ஌͔Β  ҉໧஌΁ @mkwrd

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QC2QC: Quality Control to Quality Culture Quality  Control Quality  Culture

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QC2QC: Quality Control to Quality Culture Quality  Control Quality  Culture ΅ͨͪ͘͸ ౰ͨΓલͷΑ͏ʹ લఏͱ͞ΕෆՄࢹͱ ͳͬͨ඼࣭จԽ ͱ͍͏౔୆ͷ্Ͱ ඼࣭ίϯτϩʔϧͷ μϯεΛ෣͍ͬͯΔ ͷ͔΋͠Εͳ͍ɻ

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ਖ਼͍͔͠Ͳ͏͔͸Θ͔ΒΜ͕ ͦ͏΍ͬͯΞϓϩʔνͨ͠ͷͶɻ

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Ͱɺͳͥࠓʮ඼࣭จԽʯΛ ߟ͑Δඞཁ͕͋ΔͷΑʁ

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Quality  Control Quality  Culture ඼࣭จԽΛߟ͑ͳ͍ঢ়ଶͩͱɺ Կ͕ϝϦοτͩΖ͏ʁ ۩ମతͳख๏ʹ ϦιʔεΛ ूதͰ͖Δɻ ந৅తͳ֓೦ʹ ࿭Θ͞ΕͣʹࡁΉɻ

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Quality  Control Quality  Culture ඼࣭จԽΛߟ͑ͳ͍ঢ়ଶͩͱɺ Կ͕σϝϦοτͩΖ͏ʁ ෆ҆ఆͳ Ϗδωε؀ڥͰ աڈͷ΍Γํ͕ ௨༻͠ʹ͘͘ͳΓɺ ৽ͨͳ΍Γํ΍ ໨ඪΛݕ౼Ͱ͖ͳ͘ͳΔɻ

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Quality  Control Quality  Culture ΅ͨͪ͘ͷ࢓ࣄ͸೥લʹςΠϥʔ͞ΜͱҨࢤΛ ܧ͙ऀ͕ͨͪ੔͑ɺվળ͠ɺӅͯ͘͠Εͨ౔୆ͷ্ʹ ੒Γཱ͍ͬͯΔ VUCA "Think Again"ͷ  ࣌୅Λܴ͑ͯ  ͍ΔͷͰ͸ͳ͍͔ʁ

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QC2QC: Quality Control to Quality Culture ͍ΘΏΔQCαʔΫϧͱ͔ͷQC ඼࣭ίϯτϩʔϧͱ͍͏  ࢥ૝ͷىݯ͸ʁ ϑϨσϦοΫɾςΠϥʔ  ʰՊֶత؅ཧ๏ʱ 19ੈلͷ࢈ۀֵ໋Ͱ  ޻ۀԽ࣌୅͕౸དྷ͠  ಇ͖ํʢಇ͔ͤํʣ͕  ٸܹʹมΘͬͨ ͳͥඞཁʹͳͬͨʁ ଟ͘ͷਓͷ  ࢍಉΛಘͨ ٸܹͳมԽʹରԠ͢ΔͨΊʹ  ߟ͑ͨʁ ඼࣭ίϯτϩʔϧͱ͍͏֓೦ɺ ͓Αͼ࣮ݱํ๏Λߠఆ͢Δࠜڌ  ͱͯ͠ཧղ͞Εɺੈ୅Λ௒͑ͯ ར༻͞Εख๏վળ͞Εਁಁ͠ɺ  ඼࣭׆ಈͷ౔୆ɾج൫ͱͳͬͨ ܗࣜ஌͔Β  ҉໧஌΁ @mkwrd ݱ୅ͷϏδωε؀ڥʹ߹Θͤɺڝ૪ྗΛҡ࣋ɾ޲্ɺ ͦͯ͠ʮࣗ෼ͨͪΒ͘͠ʯاۀՁ஋ΛߴΊΔͨΊʹ ඼࣭จԽΛ࠶ൃݟɾ࠶ఆٛ͢Δඞཁ͕͋Δ

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QC2QC: Quality Control to Quality Culture @mkwrd

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ͦ͏͔ɺͱ΋͔͘ʮ඼࣭จԽʯΛ ߟ͑Ζͱ͍͏ͷ͕܅ͷओுͩͳʁ @mkwrd

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͡Ό͋ʮ඼࣭จԽʯΛߟ͑Δʹ͸ Ͳ͏ͨ͠Β͍͍ͷΑʁ @mkwrd

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͜ͷൃදʹ͓͚Δ ʮ඼࣭จԽʯͷఆٛʁ ඼࣭จԽͱ͸ɺݸਓ͓Αͼूஂ͕ બͿ඼࣭ʹؔΘΔߦಈʹର͢Δ Ձ஋෇͚ͷݯઘͱͳΔɺ ूஂͷߟ͑ํͰɺ ͦͷଘࡏΛೝ஌͍ͯ͠Δ͔ ൱͔ʹ͔͔ΘΒͣɺ ଘࡏ͢Δ΋ͷͰ͋Δɻ A "Quality Culture" is the way of thinking of a group, which gives the reasonable value to activities, which is related to quality, performed by person in their group or the group itself. It exists whether or not its existence is recognized. Definition of "Quality Culture"  in this session?? @mkwrd

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඼࣭ จԽ @mkwrd

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඼࣭ จԽ ʮ඼࣭ͱจԽʹ ෼͚Δͷ͸ Ͳ͏͔ʯ ඼࣭ จԽ ૊৫ ઓུ λ ς Ϥί ͜ΕΒ͕શͯͰ΋͔֬Ͱ΋ͳ͍Α ˏmkwrd @mkwrd

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඼࣭ จԽ Ձ஋จԽ ૊৫ೳྗจԽ ΤϯδχΞϦϯάจԽ ʮͭͷαϒจԽʹ ෼͚Δͷ͸Ͳ͏͔ʯ ʮ඼࣭ͱจԽʹ ෼͚Δͷ͸ Ͳ͏͔ʯ ඼࣭ จԽ ૊৫ ઓུ λ ς Ϥί ʮ඼࣭จԽͬͯ ԿͳͷͦΕ ඒຯ͍͠ͷʁʯ ͜ΕΒ͕શͯͰ΋͔֬Ͱ΋ͳ͍Α ˏYasuharuNishi ˏmkwrd @mkwrd

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඼࣭ จԽ Ձ஋จԽ ૊৫ೳྗจԽ ΤϯδχΞϦϯάจԽ ʮͭͷαϒจԽʹ ෼͚Δͷ͸Ͳ͏͔ʯ ʮ඼࣭ͱจԽʹ ෼͚Δͷ͸ Ͳ͏͔ʯ ඼࣭ จԽ ૊৫ ઓུ λ ς Ϥί ʮ඼࣭จԽͬͯ ԿͳͷͦΕ ඒຯ͍͠ͷʁʯ ʮͭͷ඼࣭φϥςΟϒʹ ෼͚Δͷ͸Ͳ͏͔ʯ ੹೚φϥςΟϒ ݕূφϥςΟϒ Ձ஋φϥςΟϒ ୭͕඼࣭ʹ੹೚Λ͔͕࣋ͭ  ߟ͑ΒΕɺޠΒΕ͍ͯΔ ඼࣭޲্ʹͭͳ͕Δ  ਖ਼͍͠ςετٕ๏͸ͲΕ͔ɾ  ͲͷπʔϧΛ࢖͏΂͖͔͕  ߟ͑ΒΕɺޠΒΕ͍ͯΔ ඼࣭ʹ౤ࢿͨ͠৔߹ͷݟฦΓ͕  ߟ͑ΒΕɺޠΒΕ͍ͯΔ ͜ΕΒ͕શͯͰ΋͔֬Ͱ΋ͳ͍Α ˏYasuharuNishi ˏmkwrd @mkwrd

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7BMVF/BSS Quality  Culture 7BMVF$VMUVSF 0SH"CJMJUZ$VMUVSF &OHJOFFSJOH$VMUVSF )PXBCPVU %JWJEJOHJOUP 4VC$VMUVSFT )PXBCPVU %JWJEJOHJOUP 2VBMJUZ$VMUVSF Qua. Cul. Org. Str. 6QQFS Complement 8IBUJT 2VBMJUZ$VMUVSF *TJUZVNNZ )PXBCPVU %JWJEJOHJOUP 2VBMJUZ/BSSBUJWFT 0XOFSTIJQ/BSS )PXUP5FTU/BSS Discussions around   who is responsible for quality Discussions around  what the right ways to test or   what tools should be used   to improve quality Discussions around  what the ROI is for investing  in quality *UT/051FSGFDU"OBMZTJT -PXFS ˏYasuharuNishi ˏmkwrd @mkwrd

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จԽͷॏཁੑΛཧղ͍ͯͯ͠΋ɺͦΕΛ۩ମԽ͢Δ ͷ͸೉͍͠ɻࢲͨͪ͸ɺ૊৫ͷ඼࣭จԽΛΑΓ؆୯ ʹޠΔͨΊʹศརͳݴ༿͕͋Δ͜ͱʹؾ͕͍ͭͨɻ ͦΕ͕ʮ඼࣭φϥςΟϒʢ2VBMJUZ/BSSBUJWFʣʯ ͩɻ ඼࣭φϥςΟϒ͸ɺاۀͰ඼࣭ʹ͍ͭͯߟ͑ͨΓ࿩ ͨ͠Γ͍ͯ͠ΔɺͦͷʮޠΒΕํʯͩɻ ʢதུʣ ͦͷଘࡏΛ஌͍ͬͯΑ͏ͱ͍·͍ͱφϥςΟϒ͸ ଘࡏ͠ɺاۀͷ඼࣭จԽʹ೔ʑӨڹ͍ͯ͠Δɻ

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੹೚φϥςΟϒ ݕূφϥςΟϒ Ձ஋φϥςΟϒ ୭͕඼࣭ʹ੹೚Λ͔͕࣋ͭ  ߟ͑ΒΕɺޠΒΕ͍ͯΔ ඼࣭޲্ʹͭͳ͕Δ  ਖ਼͍͠ςετٕ๏͸ͲΕ͔ɾ  ͲͷπʔϧΛ࢖͏΂͖͔͕  ߟ͑ΒΕɺޠΒΕ͍ͯΔ ඼࣭ʹ౤ࢿͨ͠৔߹ͷݟฦΓ͕  ߟ͑ΒΕɺޠΒΕ͍ͯΔ 7BMVF/BSS 0XOFSTIJQ/BSS )PXUP5FTU/BSS Discussions around   who is responsible for quality Discussions around  what the right ways to test or   what tools should be used   to improve quality Discussions around  what the ROI is for investing  in quality ඼࣭φϥςΟϒ Quality Narrative

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඼࣭φϥςΟϒ Quality Narrative, Λௐࠪ͢Δͱ If you research ඼࣭จԽ͕ݟ͑ͯ͘Δʂ Quality Culture!! you will see

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ʮ඼࣭จԽʯ͸ɺ͋Γ·͊͢ʂ

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ʮจԽʯͱ͍͏ݴ༿ͷ.BSLͳΓͷఆٛΛࣔ͠ ͔ͦ͜Β֎Εͳ͍Α͏ʹͭͭ͠ɺ খචʮ඼࣭จԽࢼ࿦ʯͷഎܠɺ 2$2$ͱ͍͏ΞΠσΞͷ঺հΛ͠·ͨ͠ɻ ͱ͍͏Θ͚Ͱ @mkwrd

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͞Βʹʮແ͍ʯͱࢥΘΕ͕ͪͳ඼࣭จԽ͕ ࣮͸ʮ͋Δʯ͜ͱΛࣔ͠ɺ ͳ͍ͥ·඼࣭จԽΛѻ͏ඞཁ͕͋Γɺ ·ͨͲ͏ͨ͠Β඼࣭จԽͷݱঢ়Λ஌Δ͜ͱ͕ Ͱ͖Δͷ͔Λɺ͓ಧ͚͠·ͨ͠Αɻ ͱ͍͏Θ͚Ͱ @mkwrd

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Θ͔ͬͨɺແ͍ͱࢥΘΕ͕ͪͳ ʮ඼࣭จԽʯ͸ʮ͋ΔʯΜͩͶʁ @mkwrd

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ͦͯ͠ɺݱঢ়Λ஌ΔͨΊʹ͸ ඼࣭φϥςΟϒΛௐࠪ͢Δͷ͔ɻ @mkwrd

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ʮ඼࣭จԽʯΛΑΓྑ͘ৢ੒͢Δ ʹ͸Ͳ͏ͨ͠Β͍͍ͷΑʁ @mkwrd

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@mkwrd ͦͷ౴͑͸ʜʜ ͥͻɺҰॹʹߟ͑·͠ΐ͏ʂ ͱ͍͏ΑΓҰॹʹߟ͍͑ͯͩ͘͞ʂʂ

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@mkwrd ͦͷ౴͑͸ʜʜ Translation In Progress Ӷҙ຋༁தʂ ຋༁͕ग़൛͞ΕͨΒͥͻ͓खݩʹʂ ͳΜͳΒݪஶ΋ͦΜͳʹ͓ߴ͘ͳ͍ʂ

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Mark Ward, 2022-05-21, Scrum Fest Niigata 2022 Modern Test Management, Intermediate Session ඼࣭จԽࢼ࿦ͱ ʰLEADING QUALITYʱ Why Quality Culture Matters Now? @mkwrd &